Erica Alicia Burnett

*** **** ************ ****. **

Airdrie

AB T4B3T8

Telephone number 403-***-****

Email: acg3b3@r.postjobfree.com

Objective: Enthusiastic, Energetic and self- motivated worker with enthusiasm to perform any given task. An

excellent team player, who is able to work with management and peers to achieve organization’s goals.

Work Experience

Tax Administration Jamaica

Senior Debt Management Officer/Compliance Officer

2002 - 2014

Conduct and plan investigations in accordance with tax laws

Interact with Senior Managers and Directors in providing information

Resolve issues for difficult customers

Serve notices to delinquent taxpayers

Detect tax problems

Collect revenue on behalf of the government from tax payers voluntarily or through enforced actions

Provide taxpayers with information regarding the tax laws

Answer queries and give information at the front desk

Visit companies to ensure that they are adhering to proper procedures as it relates to tax policies

Tax Administration Jamaica

Acting Team Leader Debt Management

2009 -2011

Plan, organize and coordinate the work of Debt Management Officers

Supervise four Debt Management Officers

Adjust the approach and method according to conditions encountered in completing difficult cases with

customers

Represent the Department at court

Evaluate staff quarterly

Fimi Investments

Customer Service Representative/ Sales Officer

March 2001 -August 2002

Negotiate sales for mobile phones

Interact with Customers

Demonstrate the features of the phones

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Garco Construction Services Ltd.

Procurement Officer

1999-2001

Prepare and track orders

Call suppliers in relation to orders

Negotiate the cost on orders

Keep track of inventory

Guardian Insurance Brokers

Customer Service Representative

1995 - 1997

Provide quotations on auto insurance premiums

Interact with customers

Renewal of Policies

Education/Qualifications

2013 City & Guild Level Two Certificate in Customer Service

Northern Caribbean University

2009 - 2013 Associate Degree in Business Administration

University of the West Indies

2009- 2010 Certificate in Marketing

2007-2008 Certificate in General Psychology

Florida Atlantic University

March 2007 Certificate in Debt Collection Strategies

The Jamaican Institute of Management

2000- 2002 Diploma in Management Studies

Skills Excellent Customer Service skill Organizational skill Decision making skill

Excellent Interpersonal skill Computer skills Problem solving skill

Excellent Verbal & Written Communication skill Leadership skills Negotiating Skills

Volunteer Work Health E ducation and Counselling Institute (HECOIN)

Reference:

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Mrs. Denise McNeill -Powell Mr. Kevin Kent

Tax Administration Jamaica Tax Administration Jamaica

Manager, Taxpayer Service Manager, Debt Management

acg3b3@r.postjobfree.com acg3b3@r.postjobfree.com

1-876-***-**** / 1-876-***-**** 1-876-***-****

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