Gary Hall

Financial Services Professional

*** ***** **, - **********

acg3a4@r.postjobfree.com - 404-***-****

WORK EXPERIENCE

Operations Manager

Revenue Management Consulting Group - September 2012 to June 2014

Responsibilities

Recruit, Hire and train collection staff

Development of compliance training in the following areas: FDCPA, FCRA, CFPB, GLBA, HIPPA, SCRA,

EEOC, CCCS

Development of monitoring procedures

Development of skip tracing protocols

Updating clients weekly

Monthly closeout procedures

Remittance protocols

Employee evaluation

Vendor negotiations

Skills Used

Conflict Resolution

Anger Management

Active Listening

Time Management

Team Building

Risk Management

Negotiation and Settlement Procedure

Collection Manager for Legal Department

Nations Recovery Center - Atlanta, GA - December 2008 to November 2013

Responsibilities

Recruit, Hire and train collection staff

Development of compliance training in the following areas: FDCPA, FCRA, CFPB, GLBA,HIPPA,SCRA,

EEOC,CCCS,

Development of monitoring procedures

Development of skip tracing protocols

Updating clients weekly

Monthly closeout process

Remittance protocols

Employee evaluation

Vendor negotiations

EDUCATION

Master of Theological Studies in World Religions

Eastern Baptist Theological Seminary - Philadelphia, PA

1984 to 1987

Business Administration, Accounting

Kutztown State College - Kutztown, PA

1977 to 1981

High School Diploma

Cedar Grove Academy - Philadelphia, PA

1974 to 1977

SKILLS

Conflict Resolution, Anger Management, Active Listening,Legal Research, Retail Service Contract

Law,Default Judgment Protocols, Credit Report Evaluation

CERTIFICATIONS

FDCPA- FCRA- HIPAA - GLBA-CFPB-EEOC

January 2010 to Present

GROUPS

Big Brothers and Big Sisters of America, United Way, Salvation Army, Shiloh Christian

Home, Republican National Committee

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