MONIQUE BAREFIELD

404-***-****

Email: acg39u@r.postjobfree.com

Presenting outstanding conduct in service of excellence in an Hospitality Front Desk Officer, Administrative Assistant,

Customer Relations Specialist, exhibiting strengths in customer service. Demonstrating a thorough understanding of electronic

devices as well as Internet Services. An impeccable communicator of integrity, adapting to organizational behavior, poised

public relations, and strong conflict resolution skill set.

Care Companion Professional 11/2014 to Present

Provided hospitality support to seniors residences to include, all home companion responsibilities. Providing personal shopping,

running errands and accounts payables, incoming mail review, medicine distributions.

Roth and Harris Associates, Incorporated Atlanta, Georgia

Loan Collection Representative 01/2014 to 06/2014

Collections representative met quotas daily, handling accounts for law firms and banking institutions for unpaid loans.

Manheim Incorporated Atlanta, Georgia

Customer Service Specialist / Inventory Specialist 08/2012 to 11/2013

Various produced Excel database reports accruing total sales revenue for INFINITY, NISSAN,

MERCEDES BENZ, Financial Corporation.

Verizon Wireless Corporation Kennesaw, Georgia

Customer Care Representative Technical Support Specialist 06/2009 to 03/2012

Provided technical support all Verizon Wireless Devices Sold.

PC hardware troubleshooting on hardware issues and interfacing with vendor support.

Provided support for TCP/IP connectivity issues in a LAN/WAN/VPN Networks.

Communicated technical information to non technical users at all levels.

Discuss and diagnose problems with computer hardware/software with remote users.

Provided Great interpersonal, writing, and excellence in management skills.

Time Warner Corporation Flushing, New York

Product Specialist 08/2006 to 02/2008

Provided Product specialist support on Digital telephony equipment and Internet Service products..

Specialization focus on technical function and knowledge off all product manufactured by Time Warner Corporation,

Handled and resolved inquiries from Manhattan and surrounding borough's determining need based analysis.

Trouble shooting Broadband, Digital Phone and Digital television Service, negotiated and secured payments on demand.

Town Sports International New York, New York

Executive Marketing Officer 07/2004 to 08/2006

Sold and made quota for the Club District wide making the club hit quota first time in three years.

Provided marketing presentations for Midtown District, Empire State Building location.

MS Excel utilized for the purpose of trafficking calculations submitting weekly sales actuals in spreadsheet formats.

Lead achiever Team Member to build a client business relationship rapport with the businesses in the club with GNC Stores .

Broadway Musical Employees, Condominium Associations Residential Clients recognition for excellent sales achiever.

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City of Atlanta Department of Aviation College Park, Georgia

Customer Relations Representative 01/2001 to 07/2000

Conducted tours with foreign visitors ambassadors, Bi lingual Interpreter, various requests provided by request.

Requested by Airport Operations Management Team to assist in the 911 World Crisis New York .

Chosen a Crew leader to work evacuation procedures. Only Customer Service Representative to receive

Received Front Page recognition as an Excellent Customer Service Representative in Airport newsletter.

Risk Enterprise Management Off Wall Street New York, New York

Executive Administrative Assistant 09/1994 to 06/2001

Executive Assistant to the Vice President, providing leasing real estate administration.

Microsoft Office, Lotus Office, spreadsheets management of Sotheby’s Index Inventories.

Provided multi meeting group arrangements on occasion managing Presidents monthly financial reports via MS Excel.

Coca Cola Companies USA Atlanta, Georgia

Executive Administrative Assistant 06/1990 to 09/1994

Director of Media Relations and Television Productions Studio

Provisioning of Executive Administrative support to twelve professionals, calendar scheduling.

Exchanging in excellent communication skills and resolving of conflict resolution of television programming scheduling a

IBM Corporation New York and Atlanta

Assistant Program Manager for Implementation and Design 02/1986 to 06/1990

Responsible as an analyst for software implementation design for IBM Designed Software Applications.

Attended and provided counseling feedback for team meetings, to include vendor attendees.

Education

State University of New York (SUNY) New York, New York

Fashion Institute of Technology Graduated

Phillips Business College Atlanta, Georgia

Computer Technology Summa cum Laude (4.0) Graduated

DeKalb Conventions Bureau Certification Decatur, Georgia

Certified Training Customer Service & Tourism Graduated

Time Warner Corporation New York, New York

Certified Sales Training

Graduated

IT Help Desk Training

Customer Service Representative Training

Member of HOPE Financial Dignity Center Atlanta, Georgia

Career Builder’s Network CYBER CENTER

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