STEPHEN BUENAGA, PHR

**** **** ****, ********** ** 19803

302-***-**** (H) 302-***-**** (C)

acg39h@r.postjobfree.com www.linkedin.com/in/stephenbuenaga

HUMAN RESOURCES MANAGEMENT

Proficient in aligning Human Resources functions with Business Strategies

Fourteen years' experience in development, growth, and leadership of

personnel. Experienced in human resources management and executing HRIS

systems. Expert in analyzing existing operations and implementing

strategies, processes, and technologies to improve organizational

performance. Sharp presentation, negotiation, and team building

qualifications.

Recruitment / Employee Relations / Union / Non-Union Labor

Retention Relations

Employee Benefits Administration Staff Training / Development

Policy / Procedure Development / Program Creation /

Implementation Implementation

Legal Compliance Change / Conflict Management

Leadership Coaching / Counseling Organizational Needs Assessment

PROFESSIONAL EXPERIENCE

HYATT at THE BELLEVUE, Philadelphia, PA 2010-2014

Responsible for the overall function of the Human Resources office. These

functions include: wage and salary administration, employee relations,

benefits, and training.

Area Director of Human Resources

> Oversight of four hotels

> Created employee recognition programs and activities that encourage

teamwork.

> Reduced Worker's Comp Lost Time injuries and overall DART Rate.

> Reduced employee turnover by ten percent.

DAY & ZIMMERMANN SECURITY SERVICES, Philadelphia, PA 2008-

2009

Manage security programs for a wide variety of industries and property

types; services include armed and unarmed security officers, access

control, roving patrol, control center operations, reception security,

alarm response, and emergency response.

Director, Human Resources

> Partnered with President and three (3) Vice Presidents on HR policy

changes to guarantee they support business objectives. Partnered with

outside counsel to provide statistical analysis to OFCCP for compliance

audit.

> Revised and distributed employee handbook ensuring all policies are

compliant with Department of Labor laws and regulations as well as

supporting Day & Zimmermann's core values.

> Created and implemented new applicant tracking system to ensure accurate

record keeping and compliance with OFCCP.

> Researched and facilitated implementation of new pre-employment

assessment program.

> Investigated and responded to EEOC charges and ethics complaints received

through ethics hotline.

COMCAST CABLE COMMUNICATIONS INC., Aston, PA 2007-2008

Human Resources Manager

Directed Human Resources function for four (4) locations. Consulted and

advised management and employees. Investigated and resolved employee

relations issues. Provided labor relations awareness training.

> Created three cross-functional employee work teams consisting of 12 line

employees from various departments that improved workload, communication,

and work process.

> Created communication center for all employees to see progress of work

teams.

> Created peer-to-peer recognition program that was implemented throughout

Region.

HYATT REGENCY PHILADELPHIA, Philadelphia, PA

2004-2007

Assistant Director of Human Resources

Administered Benefits and 401(k) plans to eligible employees. Processed and

reconciled monthly benefit statements for union and non-union benefit

plans. Investigated all grievances, EEOC and harassment claims.

> Facilitated and testified in union grievance meetings and arbitrations.

> Partnered with Health Clinic and Worker's Comp insurance carrier which

resulted in reducing Worker's Comp lost time injuries to zero.

> Researched and purchased Safety Awareness materials to reduce employee

injuries.

> Organized employer sponsored sports teams.

GRAND HYATT WASHINGTON, Washington, DC 2003-2004

Benefits Manager

Responsible and accountable for overall Benefits Administration and Welfare

Plan management. Reconciled and audited benefit plans. Successfully

completed internal audit. Coordinated and implemented enrollment of 520

employees into new health insurance plan.

> Increased enrollment in Retirement Savings Plan by holding periodic

meetings.

GRAND HYATT WASHINGTON, Washington, DC

2002-2003

Employment Manager

Ensured compliance with all AA/EEO laws. Conducted orientation for new

employees. Determined viable candidate sourcing options. Maintained

applicant-tracking system.

> Received letter of Compliance from OFCCP audit.

> Implemented Taleo application program.

> Reduced employee turnover by 5%.

> Assisted in Hiring 300+ employees for new hotel.

RANDSTAD, Alexandria, VA

2000-2002

Recruiter

Assessed clients and candidates requirements, won new business, and managed

key accounts. Attended recruitment exhibitions and business events to

expand network. Recruited top talent and mentored (career counseling and

planning, resume consulting, training and development) them towards meeting

their professional goals.

EDUCATION / PROFESSIONAL DEVELOPMENT

The 7 Habits of Highly effective people-Franklin Covey Company

Developing talent! Why? When? How?-Lee Hecht Harrison

Peter Block's Flawless Consulting-Comcast University

Professional in Human Resources (PHR), 2006, Villanova University

Villanova, PA

B.S. Business Administration June 1998, Strayer University Woodbridge, VA

PROFESSIONAL AFFILIATIONS

Member, Society for Human Resources Management

Volunteer Fundraiser, United Mitochondrial Disease Foundation

Volunteer, Habitat for Humanity

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