Natalie Small

*** ******** *****, ********, ** L*X 0M6

Cell: 416-***-**** / Home: 289-***-****

acg38e@r.postjobfree.com

Objective

To obtain a position utiluzing my extensive experience in

customer service.

Qualifications

. Phlebotomy

. Media Preparation and Sterilization

. Urinalysis

. Medical Terminology

. Electrocardiograph

. Proficient in Microsoft Office; OHIP Billing

. Positive/Enthusiastic attitude with exceptional multi-tasking,

organizational skills, and possesses excellent follow-up skills.

. Strong supervisory skills to lead, motivate, and develop a team

. Strong team player, excellent at building relationships across

internal teams

. Positive/Enthusiastic attitude with exceptional multi-tasking,

organizational skills, and possesses excellent follow-up skills.

. Superior interpersonal, communication skills; confidence, tact,

patience, and diplomacy while dealing with complex problems

. Self-motivated to improve processes and streamline operations

. Forward-thinking, strong problem solving and analytical skills,

results-driven individual.

Education

Medical Laboratory Assistant/Technician Program

2013-2014

Medix College of Healthcare, Brampton, ON

Computerized Office Administration Diploma

1996-1997

CDI College of Business and Technology, Calgary, AB

Professional Experience

Customer Service Team Lead

2012-2013

Vivus Financial, Oakville, ON

. Providing coaching/training the staff of the Customer Service

. Developing and administering processes and procedures to ensure the

staff can provide their customers with the information and/or service

they require.

. maintain various financial reports

. Assist with monthly and annual bank reconciliations

. Solve and investigate customer/consumer complex problems passed on by

the Customer/Consumer Service team.

. Recommending and implementing improvements to the Customer/Consumer

Service and Service Centres systems.

Natalie Small

244 Fandango Drive, Brampton, ON L6X 0M6

Cell: 416-***-**** / Home: 289-***-****

acg38e@r.postjobfree.com

Insurance Broker

2011-2011

Powell Insurance Brokers, Oakville, ON

. Dealing with high risk clients

. Service existing client's account

. Interact with underwriters at different insurers on client's behalf

. Remarket existing clients at renewal to provide best rates

. Correspond with clients and insurers in a professional manner by

email, fax and telephone

. Maintaining workload while prioritizing

. Dealing with clients face to face

. Processing payments

Client Service Representative/ Insurance agent

2008-2011

TD Insurance Meloche Monnex, Toronto, ON

. Using customer service tools, systems and training to understand and

resolve customer questions and concerns

. Building relationships and loyalty with customers via friendly,

efficient customer service

. completing administrative activities associated with serving

customers, including accessing information and documenting transaction

details.

. Continually growing and improving your service skills, supporting

business change and learning through progressive training and

development programs.

. Underwriting and evaluating residential and automobile insurance risk

Sales / Customer Service Representative

2003-2007

Bell Mobility Cellular, Mississauga, ON

. Communicating solutions that benefit both the customer and the

business through account maintenance and analysis

. Assisted in training new customer service hires through job shadowing

and providing information on the departmental tools and scripts

. Perform administrative activities on customer accounts such as

updating addresses, phone number, credit card, payment and debt

information

. Retention

. Organized departmental events as a member of the Social committee

References Available Upon Request

Contact this candidate