Melanie M. Miles

616-***-****

** **** **. ** *** E, Grand Rapids, MI 49548

acg36r@r.postjobfree.com

Objective & Skills

Obtain entry-level employment in an administrative, medical, or customer service setting that will allow career advancement and make use of the skills learned to its maximum capacity.

Inventory Specialist

Customer Service

Freight Associate

Stocking

Litigation Document Specialist

Healthcare

Housekeeping/Janitorial

Interpersonal/Intrapersonal Relationship Building

Leadership

Call Center/Customer Service Representative

Professional Description of Skills & Accomplishments

Call Center/Customer Representative for AT&T

Strong skills in medical/business, retail (FOH and BOH operations) coordination and procedures.

Data entry/coding confidential litigation, insurance, and insurance claim documents.

Manual inventory data entry for Spartan stores.

Office management training

Significant training in Medical Assisting; clinical and administrative; previous CNA education.

Proficient in the use of Microsoft Office, Word, Excel, PowerPoint, QuickBooks, and WordPerfect.

Extensive customer service experience.

Ability to work independently with little or no supervision, or as part of a team.

Work History

09/2014-Current

Customer Service/Call Center Representative, Teleperformance, Kentwood, MI

01/2014-08/2014

Litigation Document Specialist, Pitney Bowes/Novitex, Kenwood, MI

07/2013-10/2013

Inventory Specialist, Advanced Inventory Solutions, Kentwood, MI

01/2013-04/2013

Temporary Cashier, TJ Maxx, Kentwood, MI

12/2012-02/2013

Seasonal Tax Preparer, Jackson Hewitt, Grand Rapids, MI

Education

Degree Seeking

Health Administration/HIS

University of Phoenix, MI (2016)

Certificate

Medical Assisting

Everest Institute, MI

Diploma

Nursing Assistant

Orchard View

References

[References are available upon request.]

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