MARK J. STEMPKO

**** *** ****** ****** ****

Colo. Spgs., CO 80919 acg36j@r.postjobfree.com

Mobile: 614-***-****

Dedicated IT professional with strong skillsets of business/system

analysis, customer relations, issue analysis and resolution, and working as

a business/IT liaison to drive achievement of project deliverables.

TECHNOLOGY SUMMARY

. Platforms - UNIX(AIX), AS400 series, Windows NT, Mainframe (OS/3xx

series)

. Programming Languages supported/used - SQL, Visual Basic, C++,

NATURAL, COBOL

. Databases - Oracle, SQL Server, ADABAS, DB/2

. Communications - Status reports, requirements documentation,

proposals, management presentations.

RECENT PROFESSIONAL EXPERIENCE

Sedgwick, Worthington, OH

IT Systems Analyst Advisor [June 2011 - March 2014]

Served in the Data Warehouse support area responsible for creating business

and system requirements for development projects requested by business

units. Identified required resources, researched project data, procedures

and history for a thorough understanding of project direction. Prepared and

managed requirements documentation through project completion. Communicated

activity progress to all involved parties. Resolved issues that arose

involving client, when appropriate. Transitioned program to management

personnel. Also served as Production Support team member monitoring issues

through resolution and managing software changes through implementation

using Quality Center platform.

Cambridge Integrated Services Group, Inc., Worthington, OH

Business Analyst/Technical Specialist [2003 - 2011]

Served as Business Analyst during the execution of third-party software

platform utilized by internal call center and external clients, resulting

in quicker claim entry turnaround and fewer order-entry errors. Managed

ninety-five (95) client implementations onto claim entry software system

utilized for worker's compensation, auto liability and general liability

claims. Served as liaison between call center, software vendor, account

managers and external customers.

. Implemented Client Intake Form (CIF) utilized by account managers and

call center to assist with client roll-out and customization of

software system.

. Monitored daily file transfer of client location and employee data

from system databases to intake vendor.

. Analyzed XML and flat files for data accuracy and verification of

claim data sent from intake system to downstream system databases.

. Managed daily, weekly and monthly software and table changes to intake

software; Reviewed requirements for accuracy; managed cost benefit

rationale; tested all changes and supplied final production sign-off.

. Supported and trained users on internal/external system applications

and tools. Served as Technical Specialist in the support of the

conversion of all intake clients from third-party vendor system to in-

house claim intake system.

. Prepared highly accurate client requirement forms utilized as business

requirements for conversion team.

. Maintained and documented all client-specific code tables and

customized intake entry fields.

. Managed weekly change control process between vendor, account managers

and conversion team.

MARK J. STEMPKO, PAGE TWO

Mobile: 614-***-**** acg36j@r.postjobfree.com

PREVIOUS EMPLOYMENT HISTORY

Cabela's, Columbus, OH & Lone Tree, CO

Retail Outfitter

WorldCom, Inc., Colorado Springs, CO

Senior Systems Software Engineer

MCI Telecommunications, Inc., Arlington, VA

Senior Systems Analyst

State of Hawaii, Department of Health and Human Services, Honolulu, HI

Programmer/Analyst

Tariff Resources, Inc., Washington, D.C.

Programmer

The EMMES Corporation, Potomac, MD

Programmer

Education

Computer Learning Center, Springfield, VA

Northern Virginia Community College, Annandale, VA

Pikes Peak Community College, Colorado Springs, CO

Software AG, Reston, VA

Military Service/Awards

US Army - Honorable Discharge, Good Conduct Medal, Army Commendation Medal,

Army Service Ribbon

Community Service

Genoa Township Civilian Police Advisory Board

Ohio Benefit Bank consultant for Westerville Area Resource Ministry (WARM)

Vineyard Church of Delaware County Medical Clinic/Food Pantry

Better Way Ministries Meal Outreach

Contact this candidate