Basem Galal Madkour

Personal Particulars

Nationality: Egyptian

Date of Birth: 23 - 8 -1978

Marital Status: Marriage

Languages: English / Arabic

Drivers License: 2567666

Educational Qualifications

Last School Attended:

1992 Industrial School telecommunication

and electronics Dep.

(Attain Distinction).

Subjects: Telecommunications.

Leadership: Marketing & Relationship Manager.

LANGUAGES

- English (Excellent).

- Arabic Mother Tongue

CAREER OBJECTIVE

Seeking an employment opportunity in a stimulating business

environment whereby my academic knowledge and skills are challenged,

further developed and given the right tools to excel.

COMPUTER AND LANGUAGE SKILLS

- Language: Fluent in spoken and written Arabic and English.

- Computer: Proficient use of MS Word, PowerPoint, MS Excel, Proficient

use of Windows XP, Vista and widows 7&win 8

PROFESSIONAL MEMBERSHIPS.

. Excellent interpersonal and communication skills

. Sound commercial understanding

. The ability to work on your own initiative

. Outstanding organizational skills

. The ability to work under pressure

. The ability to work with personnel from all levels

. Numerical and budgeting skills

. IT skills

. An interest in people career development.

. Tact and the ability to deal with difficult situations.

PROFESSIONAL EXPERIENCE.

1- January, 1993 to December, 2001(Hilton fairouz hotel)

Key Responsibilities:

IT technician for five years

Assistant chief engineer for 3 years

Skills and Interests:

. Inspect buildings, grounds and equipment for unsafe or malfunctioning

conditions

. Conduct periodic general preventative maintenance on the mechanical,

electrical, HVAC, and plumbing systems; including normal lubrication,

adjustment, cleaning, replacement of consumable parts (such as

filters, indicator lights, etc.), and periodic testing of the

equipment. These systems include, but are not limited to; air handling

units (including both rooftop and built-up units), re-circulating air

systems, water pumping systems, cooling plant and all plumbing system

components

. Coordinate assigned building improvement projects from start to

finish; provide technical assistance and recommendations

. Aid in the construction and management of Boxer's capital budgets

. Perform due diligence on prospective acquisitions and assist in budget

preparation

. Identify, interview and hire Lead Maintenance Technicians

. Assist building maintenance staff with day to day operations as it

pertains to the management of all critical record keeping,

certifications and licensing

. Provide recommendations for life safety, elevator, roofing, parking

lot and any other building envelop projects

. Assist with installation and modification of building equipment

systems

. Respond quickly to emergency situations

. Perform and/or oversee electrical and plumbing repair and

troubleshooting

. Perform and/or oversee water treatment and testing

. Perform all assigned work so as to ensure the safety of the building's

tenants and the continuous operation of the site

. Prioritize service calls and follow-up upon completion

. Troubleshoot, evaluate and recommend equipment/service upgrades

. Orders parts and supplies as required, and maintains stock and

inventory control

. Be responsive to tenant complaints in the areas of safety, plumbing,

mechanical, electrical and environmental needs through both personal

contact and work order systems

. Prepare and maintain maintenance logs and records

. Be familiar with and conform to all written operating procedures

associated with site

. Ensure the cleanliness and appearance of all work areas

. All other duties as assigned.

2- January, 2002 to December 2005( Computer logic company)

Sales and Marketing manger (Importing and

exporting)

Duties:

. Offering proposals.

. Introducing our services to the client.

. Follow up with clients.

. Handling Advance Payment & Petty Cash.

. Preparing and follow up the chart and operational plan.

. Scheduling appointments.

. Making Filing system - Typing - Prepare Faxes of the company.

. Coordinate between the departments.

. Resolve the client problems.

. Maintain and develop filing system and correspondence

. Handling incoming /outgoing mailing and distribute it to

appropriate staff.

. Review incoming mails and prepare replies routinely

. Insure Timely Collections are made.

3- January, 2007 to December 2009) Group four Security [Cairo, Egypt]

Position: training and recruiting officer

Duties:

. Champion divisional business plan actions to ensure business

process improvement.

. To protect and improve working conditions for the companies and

employers as the preferred employer.

. Ensure legislative compliance and adherence to ISO standards to

protect company image and performance standards.

. To actively participate in employee development acting as a

coach/mentor at Management Level. To develop management team across

the business.

. Handling recruiting & training new guards for the company inside

and outside locations with good performance and appearances.

. Preparing and follow up the chart and operational plan for

recruitment & training.

. Making Filing system - Typing - Prepare Faxes of the daily and

monthly activities for the recruitment and training department.

. Coordinate between the departments of the company.

. Resolve the client problems and covering any shortage during the

work in a short time.

. Handling incoming /outgoing mailing and distribute it to

appropriate staff.

. Review incoming mails and prepare replies routinely

. Insure good selection is made with professional way.

. Immediately update manager of any Major needs for the recruitment &

training.

. Insure we are working as a company's backbone to complete the

circle of the security organization chart.

4- January, 2009 to December 2011) The sheriff security service company

[Cairo, Egypt]

. Manger of training & Recruitment.

January, 2009 to December 2011)

5- B Safe security service company

[Cairo, Egypt]

. Manger of training & Recruitment.

6- January, 2011 to December, 2012) Trobicana Nubian Hotel (charm el

sheikh)

. Receptionist for one year.

. Duties:

. Offering proposals.

. Introducing the hotel services to the client.

. Follow up with clients.

. Handling Advance Payment & Petty Cash with the client.

. Preparing and follow up the chart and operational plan.

. Scheduling hotel trips and appointments.

. Making Filing system - Typing - Prepare Faxes of the hotel.

. Coordinate between the departments in the hotel.

. Resolve the client problems.

. Handling incoming /outgoing mailing and distribute it to

appropriate staff.

. Review incoming mails and prepare replies routinely.

. Insure good services are made to the guest.

. Assist the Front Office Manager with the supervision of the front

office staff, from maintaining proper cash control to guest service

standards on a day-to-day basis.

. Attend to Guests' enquiries, requests, complaints and compliments.

. Monitor departmental costs to ensure performance against budget.

. Ensure proper training and procedures are in place to ensure

provision of quality services.

. Attend to crisis or emergency situations and perform service

recovery.

. Record the details of events in Duty Manager Log Book and to take

necessary actions.

. Supervises Reception personnel to ensure optimum occupancy and

average room rate for purpose of maximizing revenue.

. Monitors Front Office personnel to ensure a guest receives warm

attention and personal recognition.

. Informs other operating departments, notably Housekeeping of all

Front Office matters that concerns them.

. The ability to display a high degree of professionalism and integrity

as befitting a member of management.

7- January, 2012 till now) Canstars security services company [Cairo,

Egypt]

. Sales Manager.

Duties:

1- Develops a business plan and sales strategy for the market that

ensures attainment of company sales goals and profitability.

2- Responsible for the performance and development of the Account

Executives.

3- Prepares action plans by individuals as well as by team for effective

search of sales leads and prospects.

4- Initiates and coordinates development of action plans to penetrate new

markets.

5- Assists in the development and implementation of marketing plans as

needed.

6- Conducts one-on-one review with all Account Executives to build more

effective communications, to understand training and development

needs, and to provide insight for the improvement of Account

Executive's sales and activity performance.

7- Provides timely feedback to senior management regarding performance.

8- Provides timely, accurate, competitive pricing on all completed

prospect applications submitted for pricing and approval, while

striving to maintain maximum profit margin.

9- Maintains accurate records of all pricings, sales, and activity

reports submitted by Account Executives.

10- Creates and conducts proposal presentations and RFP responses.

11- Assists Account Executives in preparation of proposals and

presentations.

12- Controls expenses to meet budget guidelines.

13- Adheres to all company policies, procedures and business ethics codes

and ensures that they are communicated and implemented within the

team.

14- Recruits, tests, and hires Account Executives based on criteria agreed

upon by senior management.

8- March, 2014 till now) Nesma security services company [Saudi

Arabia .

Security super visor in King Abdullah Economic Reconstruction city

Recommended Qualifications

. Recruitment & Training Manager.

. Sales Manager.

. Assistant Operation Manager.

. HR & Administration Employee.

. Receptionist.

. Customer Services Employee.

. Security super visor .

Additional Information

Excellent Health Record Licenses

- Car license (Egyptian)

- ICDL (International Computer Driving License)

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2013

acg32c@r.postjobfree.com

Tel: (202)02-24055599 (home)

Mobile: (002) 011********

CURRICULUM VITAE

Basem Galal Madkour

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