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Manager Service

Location:
United States
Posted:
December 17, 2014

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Resume:

JEFF BOOTH

Hampshire, IL *****

847-***-****

acg2zl@r.postjobfree.com

http://www.linkedin.com/pub/jeff-booth/2/485/697

SUMMARY

Sr. IT Manager with a proven track record of building and leading Global technology operation teams. Key strengths

include management, infrastructure technology, providing solutions, process, and procedures & making decisions under

pressure and in complex situations. Strong ability to turn complex business objectives & requirements into efficient,

manageable results. Expertise includes:

• •

Global IT Operations Technology Strategy & Integration

• •

Infrastructure & Virtualization Operational Efficiencies

• •

Vendor/Outsourcing Strategy New Business Initiatives

• •

Talent Development & Utilization Customer/Service Enhancements

PROFESSIONAL EXPERIENCE

HCL/DISNEY 01/2014 - PRESENT

Sr. IT Manager & Global Director of Wintel Operations

Direct oversight & Management of Onshore & Offshore support teams of 70+ for Disney Windows servers and Virtual environments,

managing operations in a 24 x 7 x 365 environment with a multi-tiered L1-L3 support teams responsible for over 3600+ servers & 400+

VMWare Clusters.

• Established Hardware monitoring by integrating HPSIM by alerting and ticketing on key KPI’s

• Microsoft Windows Server Cluster Service Improvement Plan that automated Cluster health and reduced down time and (35%)

incidents (50%)

• Established Customer trust and strong team with purpose, stability, cadence & direction

• Refine & built team processes (ESX Host patching, vCops integration, SSO 5.1 to 5.5 Upgrade, VMHost Check, Cluster health

check)

• Expand/Grow Virtual server environment, In process of integrating support for 6700 additional Windows/Linux Servers and

3300 Physical servers

• Big Fix optimization by implementing process changes

• Enable team to implement Automation throughout the environment

MOTOROLA SOLUTIONS INC. SCHAUMBURG, IL. 03/2000 – 07/2013

Sr. IT Server & Virtualization Manager (09/2011 – 07/2013)

Direct Oversight & Management of two team Architects, 4500 Windows, Linux & UNIX servers, all Motorola Virtualization efforts,

$30M server budget, Review & approval of all architecture for Linux/Unix & Windows solutions including data center locations, storage

and strict N+1 disaster recovery requirements. Owned the Server Transformation/Virtualization CIO Top project which had a $3M

budget.

• Saved $4.5 Million in Server service/storage reductions in a 3 month period (3/2013-5/2013) by removing idle services,

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Jeff Booth

adjusting SLA’s & finding/resolving billing errors

• Server Virtualization & Cloud Computing

• Established a Private Cloud virtual computing platform offering and SOW with CSC Biz Cloud (VCE - VBlock)

environment through CSC managed service Contract. All Critical MSI business applications were migrated/built in the

MSI Private Cloud.

• Established & Chaired the Virtual Governance Board of 20 members and created a new corporate governance policy

for client service delivery as well as review/approve Virtualization candidates

• Created Transformation SOW & agreement with CSC to transform 2400 servers that will save $2M annually

• Desktop & Application Virtualization

• Enabled the business & provided alternatives by Implementing Virtual Desktop environments for Engineering, Remote

users & Devices, Contractors, App/OS issues, PCI use & for Site Based Product Groups

• Establish Roadmap and use case targets that were implemented to enable the business and secure critical business

Intellectual Property (Secure VDI solution for Engineering)

• Continued optimization of the Citrix Application environment for 200+ business & Engineering Applications

Global Services & Americas Operations Manager (11/2008 – 09/2011)

Direct Oversight & Management for Global Compute infrastructure team of 15 direct staff members, 10 contractors, 24 Data Centers and

2 Managed Services contracts.

• Developed key skills sets and talent for support team and key initiatives

• Established Citrix managed service through RFP and environment technology refresh with IBM services

• Fully replaced environment of 200 legacy servers with 100 Servers (60% VM, 40% Physical) including Citrix

XenApp, NetScalers, Repeaters, Citrix Access Gateway. Service cost reduction of $1M in a $2M run budget

• Established a VDI Environment which includes load balancing of the VDI and Published applications to a Secure

connection to mobile devices (Smart Phones, Pads & Macs)

• Citrix Branch Office Repeater (New York-Melbourne AU) which resolved user application latency

• Established next generation Virtual Server environments & Managed Services

• Provided a managed run service through outsourced partner WiPro ($1M Annual Run budget)

• Upgraded/replaced a 13 Server VM Infrastructure with (5) IBM X5 Servers and doubled the VM capacity

• Consolidated support of VMWare Server Farms for Multiple major locations (Schaumburg, NY, CA, Bangalore) and

created a centralized management portal

• Transitioned a managed file service with service provider “Advanced Technology Services” and consolidated a six site MS

SharePoint environment saving $100K annually

• Replaced and Centralized a new Global Patching & Asset Mgt. Service

• Implemented Big Fix as a new standard replacing the Microsoft SMS environment for 4200+ Servers & 50,000

Windows & UNIX endpoints Worldwide

• Extended Global support model for six Northern California locations as part of multiple acquisitions

• Created an offshore L1 response support team to augment Global Operations using TaTa (TCS) Contractors

• Established the Server Operations separation blueprints for multiple Divestitures (Mobility, Home & Networks)

Global Server Manager (01/2007 – 11/2008)

Management of the Global Compute infrastructure and NA Operations team consisting of an accomplished team of 12 direct staff

members in 20+ locations supporting over 700 servers.

• Developed key skills sets and talent for support team and key initiatives

• Established Global Server Operations team, processes & standards for the Global Server Operations team including the

adoption of ITIL framework

• Assembled a two tier 24x7 support model to address staffing needs

• Implemented Global Server Monitoring Solutions using Microsoft System Center Operations Mgr & IBM Director for 4200+

servers. Reduced server downtime and defects by 200%

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Jeff Booth

Introduced 1st Production ESX 3.0 Virtual Server environments in two locations with 60 Virtual Servers

Regional IT Server Manager (07/2005 – 01/2007)

Management of the US Northwest Regional Operations team consisting of an accomplished team of 9 direct staff members in 20+

locations supporting over 500 servers.

• Completed 7 Americas West Site integrations integrating standard tools, processes & procedures

• Site Consolidation & Rationalization of Print Servers, AntiVirus servers, WSUS/Patch servers, SMS Servers,

Server Rooms for multiple businesses and sites

• Team Adoption of ITIL Incident & Change management using BMC Remedy

• Elimination & Migration of 500 NT 4 Servers & remediated NT4 Servers with Solid Core for NT 4 resulting in a

$1.8M savings

• Migration of legacy NT 4 Domains & systems

• Deployment of Major Citrix applications for 2000 Users (IBM Clear Quest) to streamline and provide a consistent

configuration

• Deployment of 7 Major Engineering Solutions - Customer Projects. (SixSigma Cockpit, Relex, EAMS, New Risk,

NTPT ClearCase build environment, Mercury Performance Center, ESSBASE, Quick Test Pro, NI License Mgr.

• Developed 64bit server image Process/Standard across all supported sites

• Consolidation of 30+ Web sites through a new Web Farm resulting in the elimination of 20 Web servers

Engineering Computing Windows Server Manager (06/2003 – 07/2005)

Direct Oversight & Management of the Local Site Windows Server Operations team which included 6 Windows Administrators at

Corporate headquarters in Schaumburg and Arlington Heights for Motorola Engineering groups

• Consolidated 3 IT Data Computer Rooms saving $700K annually

• Deployed newly established Windows desktop OS standard on Schaumburg campus for 3000+ users using Microsoft SMS &

OSD

• Established & consolidated WSUS, SMS, SAV & Server management tools in the Midwest region

• Created an Engineering IT Citrix Farm for Engineering applications and 1000 users

• Established Windows server standards and processes

• Established Standard Windows Server automated Build

• Centralized Desktop Application Packaging efforts through SMS to deploy Engineering desktop Apps

• Defined standard Network/Systems Performance Metrics for all supported servers

• Created and chaired Windows Standards committee to develop standards and foster innovation

• Deployed 20+ Windows server & Engineering applications solutions on time or ahead of schedule

Sr. Windows Administrator & Team Lead (03/2000 – 06/2003)

Site lead for all Windows Operations in the Radio Products & Accessories Engineering group

• Established tools standards and processes for 300 Windows Desktops and Servers

• Awarded top honors in security compliancy for all Windows systems for RPAD group

• Designed and developed IT management tools for deploying and managing all systems using Visual Basic,

Windows Scripting, SQL Server & Crystal reports

DUKANE CORPORATION, ST. CHARLES, IL.

Engineering IT Lead

Provided management & leadership for all Engineering IT Operations

• Established, Managed and Maintained Mechanical & Electrical Design environments

• Established, Managed and Maintained UNIX and Windows Server and User environments

• Managed Printed Circuit Board design environments & Design team

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Jeff Booth

EDUCATION

ELGIN COMMUNITY COLLEGE, ELGIN, IL.

AASET Associated in Applied Science of Electronic Technology

PROFESSIONAL DEVELOPMENT

• ITILV2 & SIX SIGMA YELLOW BELT

• MCSE, CNA

• AZURE & AMAZON CLOUD EXPERTISE

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