Debra A. Thompson

**** **** **. *. *** #* . Tacoma, Washington United States 98467 . 253-370-

**** . acg2zj@r.postjobfree.com

Work Experience

Ply Gem, Auburn, WA United States

**/****-*****nt

Warranty Representative

Customer Service

Data Entry

order entry

claim processing

Quoting

Answering large volume calls

Sub contracting

Shipping

Ply Gem, Auburn, WA United States

04/2013-Present

Freight/Shipping Office Clerk

Direct customer service in person, e-mail, phone, and fax.

Distribute/Acquire shipping cost quotes.

Assist with month end invoicing.

Create/Organize/Filter back orders.

Data input ( Excel ).

Create and co-create standard work instructions and procedures.

Create and fill border customs documents.

Answer large volumes of phone calls and e-mails on a daily basis.

Create Bills of Lading.

FedEx LTL, Ground, Air.

Sorting and sub sorting manifest documents.

Use of office communication systems.

Routing of accounts payable.

Approving or denying proposed transportation of freight.

Transposing employee schedules to data input form for payroll.

Organizing of customer files into archives.

Organizing of employee documents into archives.

Log keeping of jobsite/customer confidential information.

Communicate and keep an outstanding friendly and comforting relationship

with all customers.

Safeway Inc., University Place, WA United States

03/2011-05/2013

Customer Service Assistant-Clerk

Perform problem solving for customers in a friendly and professional

manner.

Perform cashiering, refunds, and store credits.

Answer and direct phone calls, answer any customer concerns or inquires.

Perform Western Unions as a Western Union Agent.

Use computers to log, file, and order supplies.

Issue Money Orders.

Handle cash amounts upward of 5,000.

Issue and reward Lottery tickets.

Unload and stock GM liquor loads of upward of 300 pieces in a timely

manner.(6 wheeler or manual pallet jack)

Assist customers on the Sales Floor.

Check out customers as a cashier.

Assist in announcements for fund raising and motivation.

Work as a team in a friendly goal oriented manner.

Order office supplies and written orders.

Education

2008 - 2010

Clover Park Technical College, Lakewood, WA United States

AAST in Graphic Technologies

Skills

Assisting customers and solving problems in a friendly professional

manner.

Multi-Tasking at high volumes.

Data entry and document creation (Office Suite).

Verbal communication in person and over the phones.

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