Nicole Shaw

Regional Group Sales Manager - Marriott/Kratsa Properties

Murrysville, PA

acg2vt@r.postjobfree.com - 412-***-****

To obtain a full-time position within an organization that allows me to utilize and maximize my knowledge,

skills, and abilities in order to add value and benefit to that employer. I would also like to continue to acquire

additional knowledge and skills; I am seeking employment in the areas of business management, operations

efficiency and analysis, hospitality or human resources.

WORK EXPERIENCE

Regional Group Sales Manager

Marriott/Kratsa Properties - Pittsburgh, PA - October 2011 to Present

Established position including office, procedures, all documents, and other related materials

Answering all incoming group sales inquiries in our company's region - 7 Marriott Hotels

Managing the negotiating of group rates, tracking sales inquiries, and following up with clients

Booking and knowledge of all aspects of travel including rooms, room blocks, flights, rental cars

Training general managers on web-based tools to use for on-property use

Designing documents, forms, and manuals for company-wide use

Reporting and compiling information directly for executive staff use

Communicating daily with general managers, revenue manager, and director of sales

Negotiating and managing the hotel aspect of all area hockey tournaments and conventions

Maintaining a consistently friendly disposition and gaining repeat and referred business

Effectively solving issues by analyzing data and available options to provide the best outcome

Acting as a liaison between clients and hotels to allow for the best possible Marriott experience

Attending daily revenue and yield management pricing meetings

Created and maintained company's website

Front Desk Manager

Courtyard by Marriott - Monroeville, PA - October 2006 to October 2011

Previously Bartender/Server

Employee scheduling, hiring, and supervision of front desk

Maintaining employee files and employee training- keeping turnover rate at a minimum

Ordering and management of inventory for all Front Desk supplies and Market items

Coordinating interviews and employee appraisals as well as all recruitment and hiring duties

Holding monthly staff meetings, recording meeting minutes

Tracking food cost and assisting management in meeting hotel budget requirements

Selling meeting space, group blocks, and creating contracts

Creating and tracking employee incentive programs

Checking in/out guests and ensuring their complete satisfaction

Highly proficient with FOSSE, Microsoft Office, and Windows

EDUCATION

MBA

INDIANA UNIVERSITY OF PENNSYLVANIA

2013

B.S. in Business Management and Human Resouces Management

INDIANA UNIVERISTY OF PENNSYLVANIA

2011

ADDITIONAL INFORMATION

Summary of Skills

Excellent analytical skills Extremely organized Highly attentive to detail

Communication expert Skilled with MS Office Strong research abilities

Exceptionally efficient Very energetic Tremendously motivated

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