Tivon F. Brooks

Title/Role:

System Administrator II

Education & Certifications:

Masters of Science (MS) – Criminal Justice/Homeland Security, Tiffin University

Bachelors of Science (BS) – Computer Information System, Strayer University

LAN/WAN Engineer Program – Tech Pros Group, Inc

Certifications:

• NetApp Certified Data Management Administrator (NCDA)

• Implementing Cisco IP Routing (CCNP)

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified Systems Engineer : Messaging (MCSE: Messaging)

• Microsoft Certified Systems Engineer: Security (MCSE: Security)

• Microsoft Certified Systems Engineer (MCSE)

• Certified Network Engineer (CNE)

• Microsoft Certified Systems Administrator: Messaging (MCSA: Messaging)

• Microsoft Certified Systems Administrator: Security (MCSA: Security)

• Microsoft Certified Systems Administrator (MCSA)

• Microsoft Certified Professional (MCP)

• Comp TIA ( Network+)

• Comp TIA (A+)

• Dell Certified System Expert (DSCE: Foundations 2010)

Employment Summary:

Installation and Configuration

Performed installation, configuration, administration and design of Windows 2003 domains in an

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enterprise network environment including installation and configuration of WINS, DNS, DHCP, as

well as allocated IP addressing schemes.

• Configured replication processes and schedules, designed and performed integration of Routing and

Remote Access.

• Performed installation and configuration of Remote Installation Services (RIS), ISA, and Proxy

Firewall Software.

• Installed and configured Enterprise Certificate Authority for Windows 2003, created digitally signed

and encrypted email messages through the use of Certificate Authority and Secure Socket Layers, and

installed and configured Internet Information Services (IIS).

• Assisted with SAN installation and Network-Attached Storage (NAS) Management.

Administration and Support

Implemented exchange 2003 services, performed administration of user accounts, installed and

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configured backup systems, installed and configured Active Directory Services, designed hierarchical

information structures using organizational units, domains, and sites.

Created trust relationships, and implemented security through Group Policy Objects.

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Created a multiple location Distributed File System and configured the redirection of Documents and

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other folders.

Trouble shooting

• Advanced troubleshooting skills

TECHNOLOGIES:

Connectivity & Hardware: Cisco AS5300, Cisco 2600, firewalls, routers, switches, wireless, Ethernet,

Fast Ethernet, TCP/IP, Gigabit Ethernet, VLAN, FDDI, Cable/DSL, OSPF, Analog dial-up

OS & Enterprise App: Windows 2003/2008/2012 Server, Exchange Server5.5/2003, ISA firewall,

Anti-Virus Norton, Proxy Server, Terminal Server, VMware, SQL Server 2008/2012

Technologies: Active Directory, Novell Zen Works, DNS, WINS, DHCP, RIS, GPMC, Remote

Desktop, LANDesk, Bomgar, IIS, DFS, VPN, Sonic wall NET Extender

Desktop Technologies: Windows/2000/XP/Vista/ 7, Microsoft WORD, Excel, Internet Explorer,

Desktop, and Good Understand of Information Technology Infrastructure Library (ITIL)

Employment History:

Metro Data Networks/Metropolitan Police Department –Network Support Administrator

March 2013 – Present

• Experienced providing high-level Tier 2/3 support to over 5000 end users of the Metropolitan

Police Department, Washington DC Headquarters, and 7 district offices with proven expertise in

supporting and optimizing performance of workstations, peripherals, operating systems, network-

systems, hardware and software including installation, configuration and preventative maintenance.

• Responsible for identifying, researching, and resolving technical problems within an

enterprise-wide LAN/WAN environment and troubleshooting all systems within the network.

• Troubleshoot issues over the phone or remotely using our LANDesk management system.

• Support Active Directory (DHCP, WINS & DNS) and group policies within Windows 2003/2008 R2

networking environment.

• Manage users account and maintain email flow on the MPD Exchange Server 2012.

• Backing up and restoring all archived e-mails onto server.

• Install, configure and administer Windows System Update Server.

• Perform the routine installation of vital security patches, hot fixes, and software upgrades to

network servers and PCs to avoid virus infections and possible file corruptions.

• Troubleshoot daily e-mail, hardware, software, connectivity, and printer issues as well as more complex network

issues.

• Assist with SAN installation and Network-Attached Storage (NAS) management.

• Build, reimage and configure Dell PC’s and servers with different Operating Systems.

• Work directly with Development Team to enhance IT operations.

• Comply with all security policies and procedures, to ensure that the highest level of system and data

confidentiality, integrity and availability is maintained .

• Responsible for all wireless and VPN testing which includes Blackberry, Samsung Tablets, Samsung

Mobile, HP Notebooks and Panasonic Touchpad.

• Manage all users, computer, servers and peripherals via Windows Server 2003/2008 Active Directory,

Group Policy OUSs and McAfee Anti-Virus Agent.

• Monitors performance and functionality of applications and systems.

• Troubleshoot and maintain database connectivity (ODBC) between the ILEADS and Oracle

environments on Windows systems.

• Creates, upholds and updates documentation and configuration standards for all hardware and

software, technologies, and systems that are installed and supported.

• Familiar with related technologies to support Exchange backup/recovery, monitoring, mobile

messaging, archiving, etc.

• Experience with Dell KACE 2000 (Imaging). Solid understanding of Dell KACE Management

platform including use of KACE to deploy W7 PCs and applications.

• Build new servers and install software and network devices on virtual machines.

• Participate in on-call responsibility to respond to system outages and after-hours work for upgrades

that would otherwise disrupt the business.

• Familiar with VMware and virtualization technologies.

• Interact with multiple internal customers and external vendors to provide quality customer service.

• Remotely respond to alerts, resolve server/network issues remotely.

Technologies: Cisco VOIP/PBX Phones, SAN/NAS Storage, SQL Server 2008, IPAD,

Blackberry,WSUS/SCCM,Remedy 7.0, Kiosk, KACE 2000 (Imaging) Windows

NT/2000/2003/2008 Operating System, Windows XP/Vista/ Win 7, Desktop, Sonic Wall Net

Extender, McAfee, MSOffice (Word, Excel, Visio, PowerPoint, Outlook), Xerox, ILEADS

and Canon Printers. Intergraph’s Law Enforcement Record Management System (I/LEADS),

Automated Fingerprint Identification System (AFIS), Washington Area Law Enforcement

System (WALES), IP Monitoring, Evidence Management Software for Law Enforcement

(FileonQ)

Metro Data Networks/DC Dept. of Environment (DDOE)) –IT Support Specialist

Sep 2011 – March 2013

• Experienced providing high-level Tier 2/3 support to over 400 end users of the District

Department of Environment (DDOE) Washington, DC Headquarters, and 4 off-site offices with

proven expertise in supporting and optimizing performance of workstations, peripherals,

operating systems, network-systems, hardware and software including installation, configuration

and preventative maintenance.

• Processed and respond to trouble tickets and change requests using Remedy ITSM call tracking

system to ensure clients’ needs are met and issues resolved

• Responsible for re-imaging (Ghost) of all laptop and desktop computers.

• Performed pre and post migration checklist for the configuration of imaged desktops and laptops.

• Quickbase to monitor, control databases and manage users.

• Experience in configuring and troubleshooting wireless connectivity within a wireless

environment.

• Configured and installed Cisco VoIP/PBX phones.

• Install and configure Tandberg desktop VTCs on IP network through H.264 protocol.

• Assisted with SAN installation and Network-attached storage (NAS) management.

• Perform server configuration.

• Configured and implemented management software to support users’ needs.

• Maintained and monitored production system to ensure optimal performance and uptime.

• Monitored, analyzed, and predicted trends for storage equipment performance.

• Operated videoconference and collaborative conference facilities at District Department of

Environment (DDOE) in support of Environmental Protection Agency (EPA).

• Experienced maintaining active directory user accounts on exchange and file servers on windows

server 2003/2008 platform.

• Provided administrative support such as network access, permissions and file restorations.

• Experience in supporting handheld technologies including Blackberry, iPhone and iPad.

• Worked well in a multicultural and team environment with staff and clients at all levels.

• Installed SQL Server 2008 application.

• Assisted with the development of reports using SQL queries and coding files.

• Setup appropriate space allocation for data growth on the SQL server.

Technologies: Cisco VOIP/PBX Phones, SAN/NAS Storage, SQL Server 2008, iPhone, iPad,

Blackberry, Remedy,ITSM, Ghost, Windows NT/2000/2003/2008 Operating System,

Windows XP/Vista/Win 7 Desktop, McAfee, MSOffice (Word, Excel, Visio, PowerPoint,

Outlook, HP, Xerox and Canon Printers.

NCI Information Systems/Government Accounting Office (GAO) – IT Support Specialist

Jan 2011 to May 2011

• Provided high-level Tier 2 desktop support to over 3500 end users of the U. S. Government

Accountability Office (GAO), Washington, DC Headquarters, and 11 field offices on variety of

issues including hardware/software installation, network systems, peripheral devices, Outlook

Email System, Network Printers, Internet Explorer, and standard MS Office suite applications

(Word, Excel, and Microsoft Outlook).

• Demonstrated strong customer service, communication, client facing and phone skills. Monitored

service calls through the IT Service Management Ticketing System, to ensure clients’ needs are

met and issues resolved. Highly motivated, worked independently and completed help-desk

projects as assigned.

• Performed network administration functions such as granting folder permissions, resetting and

recreating RSA tokens.

• Provided quality assistance to clients in accessing network from remote locations through Citrix

and Virtual Private Network (VPN).

• Administered all RSA SecurID accounts and distributed the tokens for remote access.

• Coordinated with Verizon to setup and manage conference calls.

• Encrypted laptops and PCs using McAfee Endpoint Encryption (Safeboot).

• Worked well in a multicultural and team environment with staff and clients at all levels.

• Performed PC deployments, data migration, diagnostic testing, PC imaging, hardware

installation, software installation, swapping / installing PC's, and assisted and trained new users

on new hardware and software.

Technologies: McAfee Safeboot, Citrix VPN, McAfee, MSOffice (Word, Excel, Visio,

PowerPoint, Outlook), Windows XP/Vista/Win 7 Desktop, Xerox, Canon and HP

Exeter Government Services/Lockheed Martin supporting HHS – IT Support Analyst II

March 2010 - November 2010

• Provided tier 2 technical desktop support for over 750 end users on variety of issues that includes

hardware/software installation, network systems, peripheral devices, LAN connectivity, Outlook

2003, network printers and periodically assist network admin with minor server troubleshooting

issues and research and resolve issues in a timely manner.

• Coordinated and oversaw IT projects that included upgrading printers, re-image of laptops, and

backup/restoration of data.

• Installed, configured (using imaging software), and maintained applications .

• Oversaw the investigation and resolution of hardware and software onsite .

• Identified and removed computer viruses and provided major repairs in accordance with HHS

ITIO guidelines.

• Maintained passwords, data integrity and file system security for the desktop environment .

• Responsible for tickets calls and monitored to ensure timely resolution through Remedy Ticketing

System.

• Identified, researched, and resolved technical problems according to SLA calls within an

enterprise-wide LAN/WAN environment.

• Well versed in resolving all common computer problems including viruses, slow performance,

errors, e-mail client set-up, software installation and configuration.

• Ensured satisfaction by advising end-user on preventative maintenance and configurations which

may impact product performance.

• Installed and set-up Checkpoint/Pointsec VPN Client and configuration on Laptop and Desktop.

• Responsible for activating LAN ports on switches.

• Experience in configuring, activating and syncing Blackberry to the BES server.

• Assisted with a large deployment of computer installation.

• Performed network administration functions in granting end user folder permissions, resetting

passwords in Active Directory and Novell client.

• Assisted the HHS Federal Team with the migration from Novell Client to Active Directory for

750 users.

• Used Altiris Deployment Solution to deploy, migrate, image, performed scripted OS installations,

configuration and software deployments.

Technologies: Checkpoint/Pointsec, VPN, Blackberry BES Server, Novell, Altiris, MSOffice

(Word, Excel, Visio, PowerPoint, Outlook), Remedy 6.0, Symantec Anti-Virus, WSUS, and

Altiris

HireStrategy – Jr. System Administrator

Mar 2009 - Nov 2009

• Performed day-to-day administration of secure systems (PC's and Servers).

• Provided technical desktop support via telephone and on-site. Proper escalation of technical

support issues, as appropriate.

• Applied configurations in active directory.

• Served as a Liaison between internal users, team, and management in relaying pertinent

information to customer inquiries and internal company needs.

• Advised end-users on preventative maintenance and configurations which may impact product

performance.

• Provided technical support on standard software applications such as MS Office Suite

applications (Word, Excel, PowerPoint, Access, and Microsoft Outlook).

• Remotely installed applications and fixed errors. Assisted users with computer/desktop problems

(software/hardware) using Remote Assistance.

• Assisted with projects related to internal server environment.

• Supported user’s hardware/software upgrades, update drivers and patches as directed by the IT

Operations Manager.

• Diagnosed and resolved errors and issues with local and network Printers. Provided basic support

in using hand held devices.

• Supported Windows Server 2003, Outlook 2003, LAN connectivity and network printing in a

small business environment (HP and Canon Printers).

• Demonstrated ability to resolve various computer problems including viruses, slow performance,

errors, e-mails, client set-up, software installation and configuration.

• Developed and deployed new virtual machines.

• Applied configurations in active directory.

Technologies: Windows 2003 Server, Outlook 2003, HP/Canon Printers, MSOffice (Word,

Excel, Visio, PowerPoint, Outlook) Active Directory,

Independent Consultant - Desktop Support

Jan 2003 - Sep 2009

• Resolved various computer problems including viruses, slow performance, software installation

and configuration.

• Installed and configured Windows 2000 and XP.

• Provided hardware and software support with Mac.

• Installed hardware components in PCs such as video adapter cards, PC/LAN cards, and print-

server cards.

Technologies: Windows XP Professional, Windows 2000 MS Office (Word, Excel, Visio,

PowerPoint, Outlook), Ghost, Outlook, RDP, Net backup

Obj100

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