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Customer Service Manager

Location:
Middletown, NJ
Posted:
December 17, 2014

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Resume:

Annamarie McPherson

** ***** ******

Middletown, New Jersey 07748

Home: 732-***-**** Cell: 908-***-****

Email: acg2rv@r.postjobfree.com

I am a performance-driven administrative professional with the ability to

independently plan and direct business affairs. I am experienced in

facilitating support services and office management. I have exceptionally

strong organizational, customer service and communication skills.

PROFESSIONAL EXPERIENCE

2009-2014 LOGISTICARE

EDISON, NEW JERSEY 08817

Office Administrator Promoted to HR

Recruiting Coordinator

HUMAN RESOURCE COORDINATOR/RECRUITOR

. Employee Benefit Orientation-introduction of benefits

and enrollment

. Staff Recruiting- Phone interviewing and coordinating in

person interviews with Managers

. Coordinate paperwork, fingerprinting and drug testing

through final hire

. New Hire Orientation-create and maintain all files

. Maintain staff list, terminations, and unemployment

claims

. Assist Managers with Conflict Resolution

OFFICE ADMINISTRATIVE ASSISTANT TO ALL MANAGEMENT STAFF

. Manage filing and file set ups-all departments

. Assist with phone calls, message taking

. Develop graphs for departments as needed

. Distribute incoming mail and faxes

. Employee Morale-birthdays and special events

. Responsible for the development and maintenance of:

o Bulletin/information boards-disaster control and

employee lunchroom

o Corporate accounts payable files and new vendor

setups

o Security badges and code files

o Phone list and extensions

o Relationship with landlord-parking, bathrooms and

building maintenance

o Regulate interoffice memos

o Letters for managers and staff

. Responsible for supplies and the maintenance of

production and inventory- cost controls associated with

orders

. Pitney Bowes/Fed Ex- set up and send out- reports

associated with meters

. Assist Mass Transit-mailings and follow up with account

payable for payment and credits

. Run reports for QA-complaints, denials and

transportation rerouting

. Set up conference trips and exhibit tables and run ads

. Overall management of office to keep operation clean,

safe, and efficient

. Training of staff and maintenance of HIPAA

regulations/URAC standards

. Promote a positive work environment

2009. PRO CONSTRUCTION ENTERPRISES/WAGA ARCHITECTS

CLARK, NEW JERSEY 07066

Administrative Assistant Promoted to Office Manager

* Generate business letters, proposals, and quotations

* Organize and maintain client and vendor files

* Oversee payroll

* Coordinates new hire information and employee

benefits documentation

* Job scheduling with technicians and maintain work

orders

* Maintaining check register and ledger

* Oversee accounts payable and receiving

* Manage support staff of 10

* All aspects of marketing and advertising

* All aspects of customer service

* Purchasing office supplies and maintaining supplies &

inventory

2012-2014 ALEX and ANI

RED BANK, NEW JERSEY

Sales Consultant- Part Time

2008-2011 JENNY CRAIG WEIGHT LOSS CENTER

SHREWSBURY, NEW JERSEY 07022

Consultant/Customer Service-

Part Time

1999-2007 GENERAL GROWTH PROPERTIES

WOODBRIDGE, NJ. 07095

Customer Service Supervisor- Part Time

1983-1999 WICKS-N-STICKS

WOODBRIDGE, NJ. 07095

Manager

EDUCATION

Kean University, Union, New Jersey

56 credits

Middlesex County College, Edison, New Jersey

Degree of Associates in Education & Social Work

ASSOCIATIONS Board of Directors

Merchants Association, Woodbridge Center Mall

Elected 1997-1998 and 1998-1999

PTO President-Iselin Middle School

Elected 1996-1997 and 1997-1998

Vice-President-President Council Association

Woodbridge Board of Education

Elected 1999-2000

Chairperson- E.I.T (Employee

Involvement Team) - Logisticare 2014

Editor - Company Newsletter for

New Jersey- Logisticare- 2013

COMPUTER SKILLS

MS Office Suite (Word and Excel)-Quick Books Accounting

ADP/Virtual Edge Professional

Notary

Professional References

Linda Day

General Manager- Logisticare

917-***-****

Marsha Nelson- Logisticare

Healthcare & Facility Manager

609-***-****

Amelia Cintron

Manager- Alex & Ani

732-***-****

Danielle Prulello

Supervisor- Alex & Ani

732-***-****

Maria Dimos

Supervisor & Coworker- Woodbridge Center

732-***-****



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