Cordell Palmer

*** ********* ****** *******, ******* 30314

678-***-**** acg2mi@r.postjobfree.com

OBJECTIVE: United States Marine Corps Veteran and IT Professional with extensive industry experience in

telecommunication and technology industries seeking a challenging career opportunity that will support professional

growth and utilize my diverse skill-set.

Primary Strengths in the Areas Of:

1 Quality assurance, software testing, wireless engineering, technical support, integration and implementation.

2 Exceptional Communication Skills combined with Strong Planning, Client Relations and Time Management Strengths.

3 Problem Resolution, Troubleshooting. Decision Making, Improving Service Quality.

PROFESSIONAL EXPERIENCE:

Home Depot Corp Security Atlanta, GA GSOC Operator 2012-Present

Provides both physical and monitored security to High Level Executives and their homes.Control the flow

of gift cards and investigates for corporate fraud. Responsible for monitoring all 2300 stores nationwide for

events of fraud, espionage and corporate improprieties. Provide 24/7 365 day monitoring of physical

campus and all 6500 employees on Home depot campus. Monitor Corporate Hangar and communicates with

pilots regarding flight plans and destinations of high value personnel. Maintain a digital log of all events

both on campus and at various locations located nationwide. Answer phone calls and direct calls to

appropriate departments. Provide access to various departments via central control and verify personnel thru

bio scans. Compile written reports regarding incidents regarding Home depot assets and coordinate with

local law enforcement.

AT&T, Atlanta, GA Network Control Engineer 2009 - 2012

Provided high level support in fast paced environments.

Knowledge of the Mobility Network (Transport and Cell Site).

Provided Tier 1 & Tier 2 fault management support for mobility transport

Alarm handling, ticket management, isolation and triage

Remotely restored T1s, T3s, DACS, such as Alcatel, Ad Tran, and Tellabs, and miscellaneous

multiplexing equipment, MSNs

Created / Prepared and/Updated Work Orders, Create Remedy trouble tickets, Status Reports

Performed chronic analysis for network cell sites

AT&T, Atlanta, GA Electrical Technician 2000 – 2009

Tested, adjusted and/or repaired central office equipment and facilities used in providing high quality

network switching, trunking, and special services, such as telephone, program (audio), video, foreign central

office and exchange service, high speed data, and packet switching. Performed routine tests on switching

systems equipment, facilities, trunks and special service circuits to insure a high quality of service. Analyzed

defects, test, repaired and maintained telephone switching circuits and equipment in company central

offices, remote repeater locations, and administrative buildings by using various test equipment.

Coordinated work operations with other employees required to make routine tests and repair equipment or

facilities. Coordinated the installation, rearrangement and disconnection of plain old telephone service

(POTS), trunks and special services. Reviewed and interpreted service, circuit diagrams, layout records, or

other technical documents. Followed standard practices for provisioning special services, carrier, and

message circuit orders. Installed, repaired and adjusted equipment such as switches, routers, modems, relays

and amplifiers using hand tools. Maintained records required for trouble reports, routine tests, trouble

clearance and work activities. Maintained telephone switching equipment at both private establishments

(hotels and office buildings) and at other than regularly assigned central offices. Installed and performed

hardware maintenance on a variety of computer systems, computer peripherals, and ancillary associated

equipment. Maintained computer systems including software back-ups in other departments.

COMMUNICATIONS / INFORMATIONAL TECHNOLOGY EXPERIENCE

Communications:

Understanding of transport architecture and elements

Tier II level skills on T1/T3 Testing

DACS and MSN maintenance including Fujitsu, ALU SIAD, Cisco SIAD, Tellabs 5500, 5320, 532L,

Tellabs MSN 8860s, Alcatel 1630, 1631, 1677,1671, Alcatel MSN 7670s

Experienced in testing all aspects of telephony platforms from ds0 level to OCXX.

Knowledge of 4G Technologies and VB.

Experience with Ericsson UMTS/GSM, Lucent UMTS, Nokia GSM, Nortel and Siemens GSM

Working knowledge of LEC processes and procedures

PBX,Tellabs DACS, AT&T Telco MUX GRANTIE NETANALYST, REMEDY CTS and Mercury

Informational Technology:

Advanced experience of TL1 command language, Net Analyst, Remedy, and, basic DACS.

Skilled in analyzing schematic drawings. Proficient with DBSCID

Advanced knowledge with Net Analyst, Remedy, Metro Watch and Granite

Epiphany, HTML, Java, and JavaScript

CDMA/GSM/TDMA/UMTS wireless application and equipment (PSDN, CISCO, CBRS, CPDS

C, C++, C#, NOC

TECHNICAL SKILLS

Applications: Microsoft Office, Power Point, Visio, Quality Center

Databases: Access, PL/SQL, and Oracle 9i and 10g

Operating Systems: Vista, Windows XP, and Windows 7

Networking: Windows 2003 Server, UNIX, POS terminals, Firewall/VPN, Network Security, Spam Filtering,

Internet Monitoring Windows Management/SMS, Server Administrator, Data Backup, Licensing

EDUCATION AND CERTIFICATIONS

02/1986 Field Telecommunications, United States Marine Corps

11/2010 FCC Mobility Outage Reporting

10/2010 E911 Certification

07/2010 LTE RF Planning & Design WS Virtual

01/2011 Intro to QMS, Six Sigma, MSOC and Lean

01/2011 Six Sigma Yellow Belt Exam

04/2011 Ethernet ALU/CISCO SIAD MAINT

06/2011 LTE SAE Evolved Packet Core (EPC)

06/2011 Mobility Granite 101

06/2011 Mobility Granite Parent Port Map JA

06/2011 LTE Overview

01/2012 CISCO 7609 Overview

REFERENCES AVAILABLE UPON REQUEST

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