Colin R McClure

acg2h3@r.postjobfree.com Tel: 832-***-****

NETWORK ENGINEER

CCNP, CCNA, ITIL v3 Foundations. Cloud essentials (Cloud+)

Enterprise information technology professional with three plus years of experience in

design, implementation, operation and support of centralized network infrastructures.

TECHNICAL PROFICIENCY

Hardware Platforms: Cisco ISR Routers, Cisco Catalyst Switches, Cisco ASA, FortiGate,

HP Procurve, AirTight Networks, Cisco WLAN, Cisco Voice (CME)

Software: Solarwinds, Cisco Works, MS Visio, NetIQ, Kiwi Cat Tools, TACACS, Network

Protocols

WAN Solutions: T1, Metro E, DMVPN, VPN, MPLS, 4G Cradlepoint, VSAT

Operating Environments: Windows Server, CentOS, Ubuntu, IOS, AS/400

PROFESSIONAL PROFILE

PIZZA HUT OF AMERICA Dallas, Texas July 2013 Present

Network Engineer

Design and implemented multiple large scale improvements to above store

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network; EIGRP route summarization, DMVPN installation, and constant redundancy

improvements.

Network Security hardening including updating security policies, maintaining

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firewall changes, implementing IPS/IDS, and quarterly auditing.

Maintain PCI compliance by using penetration testing tools such as FireEye, Nessus,

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and NMAP .

Enhance network monitoring using Solarwinds NPM by developed new alerts and

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escalations.

Update end of life hardware and install IOS upgrades on Cisco equipment.

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Install and configure AirTight solution across 500+ stores to provide Guest

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Wireless.

Create and maintain network documentation for standards, guidelines, policies, and

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procedures.

Engineer switch staging process to streamline in store hardware replacement using

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Cisco Autoinstall.

Migrated 1,400+ devices from end of life ACS 4.2 server to ACS 5.0.

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VERIZON TERREMARK Dallas, Texas August 2012 July 2013

Systems Administrator

Provided application monitoring to 5,000+ customer environments

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Supported NetIQ AppManager solution with agent installations, custom monitors,

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and new task automation

Colin R McClure

acg2h3@r.postjobfree.com Tel: 832-***-****

Utilized HP SiteScope for URL monitoring, VIP/Sequence monitors, IIS/Apache

•

reporting

Remediated monitoring and alerting issues for custom monitors

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Providing end user support and training for NetIQ and SiteScope

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Maintained organizational OLA’s and customer SLA’s for monitoring outages

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Followed ITIL guidelines for Continual Service Improvement for assigned solutions

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Development of solution documentation and organizational policies

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Utilize Rally to track project status and complete organizational accomplishments

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Created and maintained lab environments for testing NetIQ and SiteScope updates

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GRACE HEALTH SYSTEMS Lubbock, Texas May 2011 August 2012

Network Associate

Provided desktop support for 400+ workstation environment.

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Participated in Tier 2 Helpdesk ticketing escalation

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Supported various hardware platforms including Dell Desktops, HP Laser Printers,

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and Fujitsu Scanners

Infrastructure improvements including running network drops, server rack

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consolidation, and switch upgrades

Maintained backup schedule

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Managed Microsoft terminal server environment

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Storage administration for SAN and NAS

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Supported Active Directory; Department creation, Directory Permissions, Control

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Groups

Troubleshooting and Maintenance for VOIP solutions: Asterisk, Shortel and

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Polycomm

EDUCATION

TEXAS TECH UNIVERSITY Lubbock, Texas August 2006 December 2010

Bachelor’s of Business Administration Management Information Systems (MIS)

Boy Scout of America Houston, Texas June 2003

Eagle Scout

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