Sheri Tollefson

*** *** ***** ****, *** Vegas, NV 89134 acg2gc@r.postjobfree.com 702-***-****

Personal Statement

I have over 14 years of successful leadership experience with emphasis on customer service and daily

store operations. I also have over 5 of the 14 years of overseeing operations of multiple stores

independently; Planning/ identifying/ communicating and delegating key responsibilities. These

attributes have been shown to be some of my key attributes for a successful leader. I have proven ability

to meet deadlines/ set budgets/ and effectively organize my team to increase productivity. I have an

excellent track record of achieving results/coming under budget and implementing new systems that

contribute substantial profits or that are very cost saving. I am seeking a long term challenging position

where I can bring immediate value and strength while developing my current successful skills even

further do have a gap in employment due to family reasons. I have spent over 5 months in Arizona

helping my father after a major surgery have been back to Las Vegas over a week and excited about

finding a lucrative position in the the Optical Profession.

I have my Nevada State Optical Dispensing license. I am also proficient in many computer programs

and very experienced in many of the Optical insurances.

Work Experience

Freelance Licensed Optician Jan 2013 to March 2014

Las Vegas, NV

Job Descriptions

Cover shifts at various locations. Independent Optical stores can call at the last minute for me

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to cover a shift. Having extensive experience in most aspects in the Optical field I am well

versed in the field. Well educated with High-end to Medicaid.

Store Manager/Licensed Optician Apr 2011 to Dec 2012

Optica

Mandalay Bay Las Vegas, NV

Job Descriptions

Manage and oversee store operations by analyzing financial reports and identifying trends and

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issues to be addressed daily.

Coaching the team on their daily goals. I would provide them with effective skills to beat their

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goals. For example; role playing and follow-up with positive constructed criticism.

I was also the only licensed optician for 3 other locations. I would travel to meet customers who

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is in need of RX glasses or sunglasses.

Floor Manager/Licensed Optician Jun 2008 to Nov 2009

Lenscrafters

Meadows Mall, Las Vegas, NV

Job Descriptions

I assisted the General Manager with scheduling and needed associate training.

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I am a Licensed Optician and my daily goal was to train and assist the Apprentice Opticians in

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maintaining their goals.

I also assisted in the lab for the timely execution of prescriptions.

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My main focus was the customers. I was diligent in helping them with delivery of eye wear,

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repairs and frame selection.

Optician Feb 2004 to Jun 2008

Eyes and Optics

Las Vegas, NV

Job Descriptions

Worked at two very different locations. Both locations reflected a high-end eye wear company,

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one located in Caesars Palace and the other located on the west side (clinic setting).

Always available to fix and adjust customers eye wear, and extending the best customer service,

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over and beyond expectations.

Scheduling exams and performing pre-test for the Doctor.

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Optician Sep 2002 to Feb 2004

Standard Optical

Ogden, UT

Job Descriptions

Patient pretest; I took down patients medical history, conducted NCT, Auto Refraction, contact

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lens fitting instruction and Visual Acuities.

Planning customers appointment by verifying their insurance and giving them a reminder call.

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Helping customers with their eye wear needs by listening and reacting.

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Apprentice Optician Mar 2001 to Sep 2002

Edmonds Eyecare

Edmonds, WA

Job Descriptions

Created client following through excellent customer service. I would call a customer and update

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them on new frames or lenses that became available and invite them in for a visit.

Three days a week I would pretest all patients for Dr. Owen OD. This included NCT (Tonopin),

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Auto Refraction, Dilation and patients medical history.

I would also advise patient of any optical conditions and how to take treat.

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I also conducted post Cataract patient pretest. I would take off bandages and clean area and then

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take their acuity.

I developed a call back system for all customers, 2 weeks after they picked up their new eye

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wear I would call them and thank them for their business. I was involved with Patient Pretest

(prepare for the Doctor), this is where I would develop my rapport with the new or existing

customer.

Store Manager/Optician Jan 1999 to Mar 2001

Vista Optical

Seattle, WA

Job Descriptions

Manage and oversee store operations by analyzing financial reports and identifying trends and

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issues.

Patient pretest including NCT, Auto Refraction, Visual Acuity's and contact lens training.

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Coaching the team on their daily goals. I would provide them with effective skills to beat their

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goals. For example; role playing and follow-up with positive constructed criticism. This is

always what I appreciated from the team on my behalf.

Because of my proven organizational and planning skills I was an inventory leader for 2 other

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locations.

Store Manager Jul 1999 to Dec 1999

Garden Botanica

Seattle, WA

Job Descriptions

Manage daily store operations by analyzing growth and identifying trends.

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Training and coaching the team on these trends and communicating expected results.

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Merchandising had to be impeccable at all times. We were the model store for the district and

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other store managers would come to this store for training in merchandising and inventory

organization.

The Company filed for BK while I was managing a location. I was recruited by Vista Optical as

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a Store Manager.

District Manager for six stores Jan 1998 to Jul 1999

Peekay, Inc.

Seattle, WA

Job Descriptions

Due to the nature of this business our utmost professionalism had to be executed, without fail,

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daily, hourly and by the minute.

Each store was unique due to the demographics. Hiring the right individual for these locations

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was challenging and fulfilling at the same time.

The district office was located about 4 hours away. I had to organize and maintain my office in

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the car and at home. Communicating to the District office was done daily by delegating

managers to call in nightly store totals to me and then I would turn around and communicate to

the District office.

I made it a priority to have a District office day every other week if possible. At this time I

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would communicate with other District managers and the President of the company my team

goals and plan to exceed them.

Assistant City Manager Oct 1996 to Sep 1997

United Parking

Seattle, WA

Job Descriptions

Managed daily operations for eight parking locations by creating, executing and monitoring a

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schedule for 62 associates.

This was a new parking company developed by Diamond Parking in Seattle, because of this I

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had to developed a new associate training guide to be used for the company as a whole.

Managing, sometimes over, 62 associates at one time organization and communication was a

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vital key needed to ensure smooth flow of operations.

I also organized valet services for special events.

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Model Store Manager Oct 1994-Oct 1996

Sunglass Hut International

Memphis, TN

Job Descriptions

Started as retail associate, a few months later became the Store Manager of the lowest volume

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store in the district. Within 6 months it became the #1 volume store.

Trained and supervised manager from six other stores, plus managed the highest volume store.

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I also became the head of inventory for our district. The store I managed had the best shrink

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since it had opened. I went to 6 other stores (even out of state) to supervise their inventory.

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