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Customer Service Management

Location:
Vancouver, WA
Posted:
December 16, 2014

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Resume:

GREGORY W. PACKER **** E Evergreen Blvd, Vancouver WA 98661

Home & Cell 360-***-****

E-mail: acg2eb@r.postjobfree.com

SUMMARY

Experienced business and accounting professional in both the Public and Private Company environment. My work

in Public Accounting as an Auditor and in Industry as a Controller has provided me a broad background of

experiences and skills. I have experience in all areas of accounting and finance and have worked in multiple

industries, including Aviation, Construction, Financial Services, Healthcare, Manufacturing, Waste Management,

Government and other service environments. I bring strong problem solving, customer relations, teaching, and

leadership abilities. In addition, I possess excellent analytical, organization and communication skills.

COMPETENCIES

Staff Management Financial Analysis Policies & Procedures

SOX Internal Controls Audit Treasury & Cash Mgmt

Financial Reporting Costing Review & Analysis Process Improvements

SEC Reporting Budget, Planning & Forecast Corporate Relations

EXPERIENCE

Owner/Member, GWPacker Accounting & Consulting LLC, Vancouver, WA, May 2014 to Present

• Sarbanes-Oxley Internal Auditor – The Greenbrier Companies (Public International Company GBRX),

Lake Oswego, OR, July 2014 to September 2014

o Perform internal control testing and procedures for interim and year end compliance

o Assist Internal Audit team in updating SOX management system

o Provide recommendations and council on procedures performed

• Financial Executive Consultant - Aero Maintenance Flight Center, Vancouver, WA, May 2014 to Present

o Assisting FBO Manager in the preparation of a Business Plan to improve services and eventual

purchase from current owner.

o Prepare financial reports in a more meaningful way to manage the business

o Prepare financial analysis month by month for budget and forecasting

o Currently working on 2015 budget and 2016, 2017, 2018, 2019 pro-forma financial statements

Senior Finance Manager, Audigy Group, LLC, Vancouver WA, March 2010 to April 2014

• Work as part of Strategic Business Unit (SBU) team to provide business management and financial support

to 30 individual Audiology private practices, which generates $85 million in gross revenues, including 95

individual business locations in 10 states in the Mountain Region, including ID, MT, CO, WY, NV, UT,

AZ, NM, TX, & OK. This requires approximately 30% of travel to practice locations and company

training events.

• Work with practice owners and their management teams to prepare and update yearly budget and monthly

forecasts for each business and business locations.

• Provide assistance to business owners in preparing monthly financial reports for submission for monthly

review and analysis.

• Obtain financial reports and prepare the financial review and analysis on a monthly and quarterly basis for

each practice to assist members in making strategic financial and business decisions in managing their

business and improving results. This includes review and analysis of the P&L, Balance Sheet, Cash Flow

statement and Key Performance Indicators (KPI’s), providing review on key performance ratios and cash

management needs.

• Provide leadership and assist Executive VP Finance in providing support and education to the other

finance managers.

• Responsible for enhancing and creating and generating the financial review and analysis and adding

additional effective reports, including the forecast to assist the finance management team in each SBU to

provide more effective financial support to business owners.

• Educate business owners and internal staff by teaching finance courses at the Company’s training events

held throughout the year.

GREGORY W. PACKER

Controller, Epic Aviation, LLC, dba Air BP Aviation Services, Salem OR, October 2007 to March 2010

• Manage the financial accounting and reporting of sales of $1.5 billion and ensure monthly financial

reporting package is prepared, reviewed and timely distributed to company management and partners of the

organization and Board of Directors.

• Manage accounting department, including four direct and one indirect supervisor reports, and a total staff

of 24 (16 in accounting and 8 in tax).

• Maintain and support departmental relationships, which include working with 20 other department

managers in the organization, in the areas of General Aviation, Commercial Aviation, Inventory & Supply,

Tech & Operations and Information Technology.

• Direct and manage the year-end audit by PricewaterhouseCoopers LLP, facilitate the gathering of all audit

information and handling all audit requests and inquiries from the auditors.

• Manage and oversee the Treasury function, including maintaining the company’s $45 million line of credit

with a financial institution and $12 million equipment financing. This includes providing weekly

borrowing and collateral reports and managing the quarterly collateral audit for the line of credit. Work

with Refueler / Equipment department in managing activity of equipment and impact upon financing

agreement.

• Provide support to all department managers related to all financial activities, including review of contracts,

concessions and other customer sales activities.

Financial Executive, Salaried Professional Service, Robert Half Management Resources, Portland, Oregon,

January 2006 to October 2007

Interim Chief Accounting Officer – Epic Aviation LLC / Air BP Aviation Services – Salem OR

• Perform the same duties as noted above as Controller for the company after being hired full-time.

• Manage accounting department, including three direct supervisor reports, and a total staff of 13.

• Critical duty was to direct and manage the 2007 year-end audit by PricewaterhouseCoopers LLP, facilitate

the gathering of all audit information and handling all audit requests and inquiries from the auditors.

• Assist Director of Finance and Accounting on special projects, including financing compliance and other

treasury functions.

Project Manager – Business Documentation and Improvements – Knowledge Learning Corporation – Portland, OR

• Meet with company management and staff personnel to understand and document in detail business

systems and processes.

• Prepare detail narrative documentation and detailed process flowcharts using Microsoft Visio to analyze

and identify process successes as well as process in-efficiencies.

• Meet with company management and personnel to review and address results of documentation and flow to

address successes, process problems and recommendations for improvement.

• Assist management in implementing process changes and controls and managing the projects using Gantt

Charts for meeting appropriate timelines.

• Due to the project work, immediate improvements were made in the company’s ZBA reporting and cash

flow process, and the monthly close was decreased by two days.

Interim Budget Director – Portland Public Schools – Portland OR

• Manage the budget function for a $586 million school district budget, including 85 schools and

approximately 47,000 students.

• Manage a staff of seven professionals providing the necessary support and assistance in achieving Budget

Office objectives, including customer service to the schools and central district offices.

• Maintain departmental relationships throughout the district to encourage Budget Office support and

assistance in the evaluation and analysis of respective department and school FTE needs.

• Assist, participate and recommend information system improvements in the districts Staff Management

Tool, and PeopleSoft HR and financial systems.

• Assist upper management in special project analysis and review of future district needs.

Project Manager - $100 Million Box Plant Divestiture – Longview Fibre Company (Public Company LFB),

Longview, WA

• Manage the facilitation and preparation of the Box Plant Divestiture of 8 Box Plants located in Amsterdam

NY, Bowling Green KY, Cedar Rapids IA, Grand Forks ND, Milwaukee WI, Seward NE, Springfield MA,

and Twin Cities MN with combined sales of over $146 million.

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GREGORY W. PACKER

• Prepare and manage the Due Diligence Process to gather and obtain all detailed information related to

financial statements and forecasts, balance sheet accounts, income statement accounts, contracts and

commitments, proprietary property, litigation and claims, tax and banking, accounting matters,

environmental and safety, human resources / personnel & employee benefits and policies, marketing, sales

and distribution, insurance, production processes, information systems and hardware, and export licensing

matters.

• Manage and assist management to review and analyze financial information, prepare financial analysis and

reports to help determine the value of the respective plants.

• Prepare detailed profit and loss statements with the company’s financial reports for each box plant location

(which did not exist prior to this project, all information was consolidated) to enable Longview and the

prospective buyers to have the appropriate information to assess the valuation of the plants.

• Direct and manage all divestiture meetings with upper management, including CEO, CFO and other top

level executives held weekly to review DDC and Gantt chart for progress on project.

• Manage and work with management and other outside consultants in the preparation of the Disclosure

Teaser Memo and the final Offering Memorandum submitted for the sale of the plants to respective buyers.

• Provide recommendations and maintain appropriate professional contact with all levels of management at

Corporate and all plants to be divested.

Sarbanes-Oxley Consultant – Greenbrier Companies (Public International Company GBRX), Lake Oswego, OR

• Develop and write test plans and procedures for Sarbanes-Oxley 404 compliance, using the software

compliance program PolicyIQ

• Identify, review, and assess specific control activities related to the COSO Framework, specifically in the

Control Environment, Information & Communication, and Monitoring components of the framework

• Performed control testing for Q2 compliance

Controller/CFO, North Star Yachts, Kalama, Washington, October 2004 to January 2006

• Implement and manage accounting policies and procedures, including internal controls

• Manage and maintain accounting department and monthly financial statements and management reports

• Manage and supervise purchasing department to ensure proper procedures are in place and that materials

and services are properly being ordered and accounted for in our purchasing and accounting systems

• Implement and manage job costing system, which was not functioning upon my arrival; NSY builds 80’ to

115’ semi-custom luxury yachts, typically two per year, therefore this was a multitasking responsibility

since each project presented different costing needs and challenges, which I maintain and manage

successfully.

• Manage and maintain all banking relationships and controls of all cash activity, including accounts in

Florida and Washington

• Manage and direct all human resource activity, including payroll processing and regulatory reporting of

monthly, quarterly and yearly tax reports

• Supervise and participate in gathering the company’s business and financial information and assisted in the

preparation of the company’s business plan and presentation to successfully obtain $2,513,175 in financing

with a major engine manufacture to build an 80’ sport fish yacht

• Conduct and perform a detailed audit of the company’s previous years financial statements, which revealed

inaccurate reporting of costs and revenues as well as the capitalization of certain costs, in turn creating a

decrease in expenses overall and increasing income to the company of approximately $1.6 million

• Organize and maintain accurate accounting information for reporting to the external accounting firm for tax

and other services

• Currently providing contracted services to the company on an as needed basis to assist them in performing

the company’s monthly closings including preparing financial statements and management reports

Public Accountant, Assurance Senior, Grant Thornton LLP, Colorado Springs, CO and Seattle, WA, January 2003

to October 2004

• Audit financial statements of public and private companies, including Healthcare, Manufacturing, Waste

Management, Casino, Development Stage Companies and other service industries. Participation in

Government entity audits including County, City and Transportation.

• Plan and perform audit procedures

• Supervise and manage audit staff and engagements

• Consult and advise client management regarding accounting issues and reporting as well as policy and

procedure improvements

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GREGORY W. PACKER

Financial Account Executive, RHI Management Resources, Consulting Division of Robert Half International, the

world’s largest finance professional staffing organization, Denver CO, August 2001 to August 2002

• Develop and maintain professional relationships with both private and public company management teams

to assist them in identifying project needs in financial areas

• Facilitate and provide consultant staff on special financial projects, both on a temporary and permanent

basis

• Recruit and assist in the development of professional consulting teams to work on special projects

Controller, Packer Electric, Inc., Denver, CO, March 2000 to August 2001

• Assist in the management of business activities – helped grow business from $235K to $900K in 1st year

• Manage and maintain all financial reporting responsibilities including project costing, relationships with all

outside business professionals and vendors, all tax related filings, including human resources and payroll,

all limited risk activities

• Participate in customer service and development of project opportunities

Controller, Fiserv EFT, A subsidiary of Fiserv, Inc., (NASDAQ-FISV) Portland, OR, March 1999 to February

2000

• Manage and supervise an 8 person finance and accounting department, and was responsible for all monthly

financial reporting and financial interaction with Corporate

• Prepare and implement yearly budget package and implemented extensive policies and procedures for

departmental functions, including detailed procedural steps to ensure proper cross training

• Implement detailed reconciliation procedures for financial accounts to ensure successful audit procedures

for the corporate internal auditors

• Assess and evaluate inefficiencies in department, implement changes by redistributing responsibilities and

eliminated the need for one FTE. We increased our effectiveness and delivery time in reporting financial

information to Corporate and internally by 30%

• Provide financial and management support to 16 operational departments and consulted and advised

departmental managers in interpreting financial information and maintaining proper budgetary controls

Controller, Ross Operations (Ross Trucking LLC, Tri-County Disposal, Inc., Tire Shredders, Inc., France Sports

MFG LLC, Twenty-Four Seven, LLC), Goldendale, WA, April 1997 to March 1999 (Companies Acquired)

• Supervise all office and accounting administration (two separate office locations)

• Manage and maintain all financial management for companies including banking, securing additional

financing and supervising the maintenance of current financing. Financial reporting for all companies

including financial statements and analysis, tax review and preparation, inventory and inventory controls

for manufacturing, including raw materials, work-in-process and finished goods.

• Work with external accounting firm to prepare and review tax returns

• Review potential acquisition opportunities and was main point of contact for all integration issues

• Consult and advise management on various issues. Provided support in interpreting financial information

and dealing with accounting and management controls

Corporate Controller, Pacific Rehabilitation & Sports Medicine, Inc. (NASDAQ – PRHB), Vancouver, WA, June

1994 to April 1997 (Company Acquired)

• Supervise a 6 person accounting department and 3 person office staff

• Manage and maintain cash and treasury function, financial statement preparation and presentation, all SEC

reporting, including Year End 10K, Quarterly 10Q’s, and other special (8K, etc.) filings, acquisition

integration, accounting and presentation for companies acquired

• Coordinate quarterly reviews and annual audits with external auditors

• Consult and advised field management on various issues (included 75 clinics in ten states), providing

support in interpreting financial information and dealing with accounting and management controls

Public Accountant, Senior Auditor, Grant Thornton LLP, Los Angeles, CA, September 1990 to October 1993,

Grant Thornton LLP, Portland, OR, October 1993 to June 1994

• Audit financial statements of financial institutions, manufacturing and distribution companies [public and

private], and non-for-profit organizations

• Assist company in going public (S-1 Filing) and provided direction and assistance in the SEC reporting

requirements of other publicly held companies

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GREGORY W. PACKER

• Plan and performed audit procedures

• Consult and advise the management of organizations in accounting and other control procedures

• Participate in recruiting staff

• Training and Education Administrator and Instructor, including advising personnel on continuing education

requirements and teaching continuing education classes

Internal Auditor, Brigham Young University, Provo UT, August 1988 to April 1990

• Assist full-time Audit staff in general internal audits

• Plan and perform transfer, operational, budget, and cash audits

• Flowchart individual University department operating systems

• Prepare audit and general reports for full time audit management and University department heads

• Assist Ernst & Young in performance of Federal Research Grant Audits of University

EDUCATION

• Bachelor of Science Degree, Accounting, Minor – Information Systems, April 1990, Brigham Young

University, Provo, Utah.

• Associate Degree in Arts & Sciences, Accounting, April 1987, Ricks College, Rexburg Idaho

SKILLS

• Good communication skills with all organizational levels and outside professionals

• Great Team Leader and ability to get the most and best out of personnel

• Excellent analytical skills

• Expertise in Microsoft Office, Excel, Word, Power Point, some experience with Access & SQL Server

• Experience in many accounting and ERP systems including, SAP, Oracle, Microsoft Dynamics GP, MAS

90, SYSPRO, IBM Cognos, Peachtree, MYOB, Lawson, Quick Books Enterprise Solutions, Quick Books,

Quicken, Turbo Tax

• Good public relations and teaching abilities

• Private pilot – Instrument Rated

References available upon request

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