Ricardo P. Augusto

*** ***** ******, *********, ** 07202

Cell: 908-***-****

Email: acg2cv@r.postjobfree.com

OBJECTIVE:

Seeking a challenging and fulfilling career opportunity where my diversified experience, academic

credentials, skills, and abilities can be utilized.

PROFICIENCIES:

• Proficient in spoken and written English, Portuguese, and Spanish

• Computer knowledge: MS DOS, Microsoft Word, Excel, Power Point, Command Workstation

• Highly organized with strict attention to detail

• Excellent ability to multitask and work under time constraints/ deadlines

• Effective communication and interpersonal skills

• Strong sense of priority and problem-solving

EDUCATION:

• Elizabeth High School Elizabeth, NJ

High School Diploma -1997

• Chubb Institute of Technology

Computer Technical Support Diploma –2000 N. Brunswick, NJ

CERTIFICATIONS:

• ImagePRESS C7000VP + Perfect Binder B1-January 2009

• Network Connectivity for MAC/PC -January 2004

• Associate Systems & Technical Specialist-January 2004

• Color Connectivity Quest -May 2001

WORK EXPERIENCE:

• January 2001- August 2014 Canon Solutions America Cranford, NJ

Senior Technical Engineer

• Responsible for the installation and repairing of all high volume

copiers/scanners/faxes/printers on assigned customer’s networks.

• Coordinate demonstrations and train technicians on servicing all machinery used.

• Responsible for managing about 200 color copier machines ranging from 7 copies per

minute to 70 copies per minute within my designated territory.

• Direct communication with upper management to resolve and address customer inquiries,

issues and concerns.

REFERENCES: Available upon request

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