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Manager Sales

Location:
Lexington, KY
Posted:
December 16, 2014

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Resume:

Kevin Noonan

**** ******** ***

Lexington, KY, **515

859-***-****

acg2be@r.postjobfree.com

Parts or Service

JOB OBJECTIVE

• Parts Director at a well-established company. I would like to be with a company that recognizes a good

employee.

CAREER SUMMARY

• Multi-task/Detail Orientation: I am looking for a company that I can implement my gross profit strategies to

enhance the dealership's bottom line. I can handle multiple lines, oversee parts operations, and Increase

gross profits in the first year.

• More than 25 year’s experience in parts & service department operations.

Completely Nissan certified.

Excel at gross profit retention, Inventory management and Service Retention, hours sold per repair order

Fluid on all ADP & Reynolds systems including W eb Suite, Reflections, and Network phones, CRM, IVR

and CTI. Computer installs: Hardware/Software and Tech Support throughout multiple dealerships.

Career Achievements

Reduced Parts Inventories to less than 1 % obsolescence inside 1 year.

Raised hours sold per Ro from .7 to 2.10 inside 12 months.

Increased Service Retention from 16.9 % to 33.2 % inside 20 months.

Decreased Service Dept. comebacks to less than 1 % of total vehicles serviced for the month.

Increased customer pay from 35 repair orders a day to 60+ inside 1 year.

Increased up sells from express lane from $20.00 per repair order to $40.00+

Increased both Service & Parts Dept. CSI scores from an average of 80-85 % to 96.7 consistently inside 12

months.

I have received many letters of accommodation and accolades from customers throughout the years for

excellent service.

Made shops 100% Hazmat and OSHA compliant.

EXPERIENCE

• Parts Counterperson Albany, NY 1994 - 1997

Armory Nissan -Chrysler

Retail and wholesale counter sales

• Parts Manager Franklin, TN 1998 - 1999

Franklin Nissan-Mazda

All duties associated with position. Developed company website and Ebay storefront.

• Parts Director / Internet Manager 1999 – 2007

Auto Collection of CS Franklin, TN

Oversee all Parts Operations, including Internet sales on EBay and Nissan/Infiniti/Mazda/Subaru

newsgroups.

Oversee all Inventory control and obso returns. Track and report all Gross profit returns to GM.

Developed wholesale internet website for old and slightly damaged collision parts.

PC installations, repairs, maintenance and support. Internet applications and support. ADP network phone

(Cisco IP phone system) programming and installations, maintenance and support. ADP CRM and IVR

setups and maintenance Voice over for on hold message center. Support with website development and

maintenance Setup with email servers and Virus protection programs.

• Parts Director Mathews Nissan Clarksville, TN 2007 - 2008

Director of Parts Operations at 3 Locations. IT and PC support when needed.

Extensive training with Cisco IP phone systems as well as all ADP Data Processing Systems. Ebay store.

Parts & Service Manager Franklin Hyundai Franklin, TN 2008 - 2009

Oversee all Parts & Service Operations including Service writer, Warranty Admin, Parts Counterperson, Parts

Manager, Service Manager etc… Ebay store.

• Service & Parts Director / Internet Manager Nissan /Infiniti of Murfreesboro Murfreesboro, TN

2009 – 2011

Oversee all Service & Parts operations, including Internet sales on EBay and Nissan newsgroups.

Oversee all Inventory control and obso returns. Track and report all Gross profit returns to Gm.

Developed wholesale internet website for old and slightly damaged collision parts.

PC installations, repairs, maintenance and support. Internet applications and support. ADP network phone

(Cisco IP phone system) programming and installations, maintenance and support. ADP CRM and IVR

setups and maintenance Voice over for on hold message center. Support with website development and

maintenance Setup with email servers and Virus protection programs.

* Director of Sales and Marketing Pinnacle LLC Coral Springs, FL 2012-2013

I was in charge of a staff of 15 employees, 8 locals 5 remotes which included business development

manager, sales f orce and office secretary. I provided training in the sales process and marketing via in house

meetings, Skype and joinme.com and go to meeting applications. I recorded training videos for staff to use as

reference and accessed via shared office drive. I performed sales people commissions on a monthly basis

and bonus structures based on performance and sales contest results. Constructed email marketing

promotions as well as web based advertising. I helped design company website and navigation process to

enhance our customer’s ease of use. I traveled every 6 weeks to California and Texas to check on

warehouse operations and to visit new and existing customers.

Setup- Managed the Ebay and Amazon marketplace stores for Parts and Accessories sales.

FIXED OPERATIONS MANAGER

Hudson Nissan

Lexington,Ky

Jan 1 2014 – June 30th 2014

Oversee all Service & Parts operations, including Internet sales on EBay and Nissan newsgroups.

Oversee all Inventory control and obso returns. Track and report all Gross profit returns to Gm.

Developed wholesale internet website for old and slightly damaged collision parts.

PC installations, repairs, maintenance and support. Internet applications and support. ADP network phone

(Cisco IP phone system) programming and installations, maintenance and support. ADP CRM and IVR

setups and maintenance Voice over for on hold message center. Support with website development and

maintenance Setup with email servers and Virus protection programs.

EDUCATION

• Certificate Correspondence 1996

NRI Computer Programming and Repair

W riting software programs and repairing pc's

• H.S. Diploma W aterford, NY 1977

W aterford-Halfmoon High School

General Studies, including shop math and woodworking

• Diploma St. Mary's Catholic School

* Diploma BOCES (Business Occupational School) Saratoga, NY

Auto-Mechanics I & II 1975-1977

REFERENCES

• Lisa Ruffner - Controller

• Action Nissan - Nashville, Tn, 37067

Relationship: Business Associate

14 years

Mornings 615-***-****

Grattan Greer

Desktop Support Tech

Known 36 years

804-***-****

David Hales

District Sales Manager at Nucor Steel

Known 20 years

865-***-****



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