Aren Lavigne

**** ******** ***.

McHenry, IL ****0

773-***-****

acg285@r.postjobfree.com

Customer Service Expert Manager Social Media/ Online Branding

Angelo’s Fresh Market, McHenry, IL, 815-***-****

6/14-11/14

Cashier

• Point of sales operations

• Customer Service

• General cleaning

Mysfyt, LLC (Acne.org/Daniel Kern.com), 800-***-**** 4/10-4/14

Customer Support Supervisor

• Customer support supervisor

Responsible for supervising all customer support staff

o

Client relations

•

o Reviewing and responding to customer questions and resolving complaints via calls and tickets

o Modifying and cancelling orders and customer account information

o Processing returns; refunding/issuing store credit

Trainer

•

o Responsible for training and acting as a point-of-reference for new customer support agents

o Responsible for managing and keeping the customer support training guide up to date

Amazon/Ebay Sales

•

o Utilizing the Amazon and Ebay seller portals to manage orders and returns

Fraud prevention

•

o Disputing credit card chargebacks

o Assisting in identifying fraudulent purchases

Beta Tester

•

o Acting as a first-round tester for new customer support systems as well as new products

Burlington Coat Factory, Chicago, IL, 708-***-**** 11/08- 2/09

Youth Sales Associate. (Seasonal)

• Stocking

• Inventory

• Customer service

Dollar Tree, McHenry, IL, 815-***-**** 6/07- 2/08

Cashier/ Stocker

• Point of sales operations

• Stocking

• Inventory

• Customer service

• General cleaning

Office Manger Inc., McHenry, IL, 815-***-**** 4/07-6/07

Cleaning and Maintenance Specialist

• Business office cleaning

• Medical building cleaning

Kmart (Sears Grand), McHenry, IL, 888-***-**** 1/07-4/07

Cashier and Stocker

• Point of sales operations

• Inventory

• Customer service

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