Manager Office
Resume:
WENDY GORSKI
Gurnee, IL 60031
acg27y@r.postjobfree.com
October 15.2008
Dear Sir/Madam,
I am forwarding my resume with this letter of interest in joining your organization. I am responding to
your ad on Craigslist.com. Along with my resume I am sending my letters of recommendation and a
copy of my Associates Degree in Medical Office Management.
As Office Manager for Dr. Hamman, I was instrumental in bringing up his collection percentage. I also
set up my own patient recall and wait list so that I could keep his schedule full at all times. Although, I
started as a Dental Assistant, I quickly became cross trained in all aspects of the office. I handled the lab
work, the front office, set up an inventory system to make purchasing supplies more efficiently, kept all
the equipment in working order, trained new employees, as well as being part of the interviewing
process, an helped wherever I was needed.
Working in the Emergency Room was, at times, sad and stressful. I learned how to prioritize and
multitask very quickly. I worked with a multiline phone system, answering phones and paging doctors.
Registering patients coming in by ambulance and those that walked into the emergency room was a
large part of the job. The various continuing education courses and seminars that I attended were a
great help in learning how to deal with patients and their families, as well as with other coworkers.
My husband and I have decided to relocate to Texas from Illinois. We are very excited about it, and I am
looking forward to setting up a time for interviews for the position you have available now or in the
future.
Feel free to contact me at anytime at the above phone number or email address.
Sincerely yours,
Enc: 2 letters of recommendations, my resume and my Associate Degree
WENDY GORSKI
110 Woodlake Blvd. Apt 1201
Gurnee, IL. 60031
acg27y@r.postjobfree.com
O BJECTIVE
To secure a position in medical/dental office management where T can
apply my knowledge of medical/dental terminology, medical records, and
patient care coordination.
EXPERIENCE
2007-Present Highland Park Hospital Highland Park, IL
Patient Support Associate-Med Group (Family Medicine e> OB/GYN)
Accountable for answering phones, managing the appointment calendar,
welcoming patients and entering their information into the computer, as
well as collecting co-pays. Also verify patient demographics and
registration information and perform many miscellaneous duties as
requested. At the end of each day I am accountable for balancing all the
co-pays.
Patient Registrar II Emergency Room
Accountable for registering patients that walk in or arrive by ambulance,
obtaining personal and medical insurance information, answering the
multi-line telephone, and paging doctors and various departments as
needed. Running census reports, collecting co-payments, tracking the
daily call log and other various duties as needed by my manager were
also a large piece of this position. Working closely widi the trauma team
to help provide patient care, and to the patient and family members was
required. Other computer work included entering arrival notifications
for the patients being admitted, food tray orders, and patient transport
orders. Strong communication skills, patience, and the ability to
multitask were key attributes I possess and used while in the emergency
room.
2005-2006 Libertyville, I L
Dr. Hamman D.D.S.
1995-2003
2004-2005 Dr. Campbell D.D.S. Lake Forest, IL
2003-2004 Temporary Agency (Various Dental Offices)
1990-1995 Dr. Wasilewski D.D.S. Grayskke, IL
Office Manager
Accountable for scheduling, accounts receivable, handling of insurance
matters, managing the schedule of 8 employees, setting up meetings,
ordering inventory, equipment management, writing and sending out
specialist letters, collections, pre-interviewing prospective employees and
helping to train them.
Dental Assistant/ Receptionist
Dental assistant for 15 years with experience in all phases of dentistry.
• Patient treatment - Take, process and mount x-rays, take and pour up
alginates for study models, take patient photographs, charting, referrals
for specialists, Nitrous, fabricate custom temporaries, and placement of
rubber dams.
Sterilization & OSHA - Setup and maintain sterilization area required
by OSHA, including radiation manuals, emergency evacuation
preparation, autoclave spore testing, hazardous waste and CPR training.
Lab - Make custom trays for crown and bridge, bleaching (at home and
in office), and dentures. Coordinate with lab for cases to arrive in time
for patient appointments. Accountable for all denture and partial
repairs.
Dental equipment maintenance - Maintain and repair all dental
equipment including hand pieces, dental units, periopro developer, and
autoclave.
Inventory Supply Coordinator - Order and keep track of all dental
supplies. Log in all orders, returns, fees and dates received to insure
timely invoice payments. Set up supply room and operatories with
supplies needed for procedures. Keep up to date on all dental supply
companies for special prices and new items. Attend seminars and
continuing education courses to learn of all new dental supplies and
equipment.
Special Projects - Set up instrument cassette system, unidose system,
laboratory, supply room and Ret/Post kit setup.
EDUCATION
2008 Ashworth University Georgia
Associates degree in Medical Office Management (60 credit hours)
SKILLS
Microsoft Outlook, Microsoft Office, Word, Excel, & PowerPoint
REFERENCES
Gayle Pasquesi 847-***-****
Dr. Campbell 847-***-****
Janet Carlson 847-***-****
Ginnie Renfro 847-***-****
Betty Evitts
Rosemary McGrath (847)- 918-0551
Milena Melchiorre 847-***-****
Dr. Margolin 847-***-****
Dr. Hamman
Kimmie Dinicola 847-***-****
Dr. Richard Margolin
100 N. Atkinson Road
Suite 109
HEALTH S Y S T E M Groys/o/ce, /L 60030
October 1,2008
To Whom It May Concern:
I am writing this letter on behalf of Ms. Wendy Gorski. who has applied for employment
with your organization.
I have had the opportunity to work with Ms. Gorski during my employment with
Evanston Northwestern Healthcare in Highland Park. During this time, she demonstrated
outstanding patient care skills. She always greeted the patients with a smile and was
willing to assist the patient in any way possible.
During my 17 years of clinical practice I have not had an employee as dedicated and
outgoing as Wendy. If she was not relocating to Texas, I would hire her. She would be
an asset to your organization and I give her my highest recommendation without any
reservation.
If you have any questions regarding her abilities or wish to discuss this matter in further
detail with me please call me at 847-***-****.
•golin
Joseph W. Hamman, D.D.S.
Preventive, Restorative, & Esthetic Dentistry
1900 USG Drive, Suite 110
Libertyville, IL 60048
September 24, 2008
To Whom It May Concern:
I am writing this letter in reference to Wendy Gorski who was employed first as a dental Clinical
Assistant than as Office Manager over the course of eight years. Wendy was a employee in
excellent standing when she gave me appropriate notice of her leaving for another position in
December of 2006.
I feel that Wendy will make an excellent worker in any office. She has many positive skills and
likeable personality. She is a hard worker who takes her job seriously. Wendy is industrious and
looks to find useful things to do to stay busy even when she isn't seeing patients. She is quite
capable of organizing the tasks she is given.
In addition to her dental skills, Wendy is compassionate with our dental patients. She is a good
conversationalist and listener especially when sometimes, due to stress, a patient needs extra
understanding and attention.
Wendy was always a student of dentistry and looked to continually update her skills. She has
many years of experience and likes to attend continuing education courses. She definitely takes
pride in the quality of her work and does a good job of assuring that all aspects of cleanliness and
sterility are adhered to.
In summary, I think Wendy has the qualities of a fine assistant or manager and would make a
welcome addition to any office. I wish her the best and hope you find her rewarding to your
practice as well.
Sincerely,
Joseph W. Hamman, DOS
"•
aufra meJeAr&ieKfa mezf,
ffM, m&f Jfajfefettten Aere/a t/te &earee ef
0 f
Associate of Science in
Care Management
0orski
aaj veen amn;?rea(
me anateKftanea aave eir named en fail
Jon Etouffler F. Milton Miller, Ed.D.
Executive Vice President Vice President, Education
Success Starts Here
tjpAshworth
^y UNIVERSITY
Accomplishments
90
POWerPoint:5orting and Animating Slides,lntegrating with Office and the Internet
95
Access: Getting Started^ Creating a Customized Database
Access: Modifying the Structure, Retrieving Information from a Database 100
90
Access: Integrating A ccess with Other Applications; Forms
90
Access: Reports and Querie5
90
Introduction to the Anatomy, Physiology, and Chemistry of the Human Body
The Organization of the Human Body: Cells, Tissues, and Organ Systems 85
the Mechanisms of Disease and the Integumentary System 100
90
the Skeletal System
The Muscular System 90
95
The Nervous System and the Senses
90
The Endocrine System and the Blood
90
The Heart and Circulation
95
The Lymphatic System, Immunity, and the Respiratory System
95
The Digestive System, Nutrition, and Metabolism
W
The Unnarv System and Body fluids
9!,
The Reproductive System, Human Development, and Genetics
95
Elements of English 'and Sentence Boundaries
The Dictionary and Nouns 100
85
Pronouns and Verbs
90
Adjectives, Adverbs, and Apostrophes
Punctuation 100
Business Vocabulary and effective Sentences 100
Homonyms, Preposition^ Pronunciation, and Workplace Writing I 00
Psychology's Roots and Our State of Mind 95
Psychology of the Brain and Our Development Over Time 100
Sensation, Perception, and learning 95
Memory, Thinking, and Intelligence 100
Emotion, Motivation, Stress, Health, and Well-Being 90
Personality and Social Psychology 90
PsehopatMogy and Therapies for Mental Disorders 100
The U.S. Business Environment 100
Entrepreneurship and Ethical Business Conduct 100
Competing Globally and Effectively 100
Organizing and Managing Operations 100
Effective Human Resource Management 100
Marketing Essentials, Product Distribution, and Promotion 90
Information Systems, Electronic Commerce, and Accounting 100
Money, Banking, and Investing 100
Whole Numbers 100
Multiplication and Division of Fractions 100
Addition and Subtraction of Fractions 100
Decimal Notation 100
Ratios and Proportions 100
Percent^ 85
Statistics and Measurement 100
Geometry 100
Ke«jl N umbers 85
100
Introduction K? AtCOUIllillg
Analyzing Transactions; The Accounting Equation 100
The Double Entry Framework 90
Journalizing and Posting Transactions 95
Adjusting Entries and the Work Sheet 80
Financial Statements and the Closing Process «o
Mandatory Graded Assignment 0
Mandatory Graded Assignment 0
An Introduction to Management 85
Planning 95
Organizing 90
I eading: Managing and Motivating 100
Leadership Influence Processes, Organizational Communication, and Group/Team Man 100
The Control Process and Total Quality Management 100
Transferred Courses
430 Technology P arkway [ N orcross G eorgia 3 0092 1 .800-***-**** A shworthUniversity.edu
Contact this candidate