CURRICULUM VITAE

Jan Bastiaan Korf

Position applied for : Store manager position

CURRICULUM VITAE: JAN KORF

About my goals and personal achievements

As a cover page to my CV, may I start by telling you about my life’s journey and what I, proud of my personal achievements by

working towards goal and working hard,

I left school at a very young age of 16 where I managed to complete a standard eight certificate at high school. I was appointed at

the Prison service in Krugersdorp as a warder at first. I worked there for ten years and qualified myself in various sectors within the

prison service. It was a time of huge personal growth in my life and I learn so much. I had great experiences and was taught big

lessons of life. I studied part time I and did a three-year pastoral diploma and catered for all faith groups within the prison for 5

years. I attended evening classes every night till while working night duty to accomplish my goal to learn more about religion and

peoples believes. I also managed to do my national senior certificate 1997, 7 years after I left school I further did studies through

Tecghnicon SA to get promoted and I had the rank of warrant offices by the time I left the service.

I was given an opportunity in the private sector, doing sales in the furniture industry. I started at Glick’s Westgate in 2001, I knew

nothing about this industry. An very caring lady who worked there as a sales lady, was kind enough to teach me about furniture

industry. Again, I was hungry for knowledge and learnt as much as I could. I achieve top sales consultant within the first year in the

industry. After 18 months I got promoted to store manager at Glick’s Canal walk, where I was able to turn the store from a loss to a

profitable store. I moved back to JHB and become manager of Tecghnicon Sandton City where I was for a year. I got nominated by

Glicks management team to start a certificate in wholesale and retail management. The merger between Relyant group and the

Ellerine group took place, and the group Glicks was absorbed by Geen & Richards. To my big disappointment I was not able to

complete this course as Geen and Richards brand was much stronger and had their own regional manager staff already.

I joined UFO in 2007 as I was use to the trading spirit I been taught by the Glick’s family. I was employed at United Furniture

Outlets for nearly seven years. I was nominated to do UFO’s training for new store managers and new sales staff. This was a

feather in my cap. I developed a training program for the day to day operations of the company, duty sheet, point of sale training

from scratch, while still performing my normal day-to-day duties as a branch manager. I did this for the group for two years.

I was involved in the set up new stores for UFO and I relieved at other stores at request from my MD where there was a need for

assistance. The MD who was Charl Brett, who I worked for close to six years was wonderful and supportive to say the least. In

shock to me he resigned as the managing partner of the firm July 2013. The culture of the brand changed totally. The brand that

use to care deeply for its people and inspired to always where people wasn't key in contributing to the success of the business

and this was totally against what I believed in and stood for as a leader to my pears.

I am driven by the desire to be successful. I am a passionate individual who believes in leading my team rather than managing

them. I am a compassionate person and my staff’s wellbeing is high on my priority list. I tend to inspire and uplift and believe in

empowering people to become more knowledge, passionate and willing than anyone else. I guide and mentor them to have better

selling skills, to become more competent and efficient and always stay positive to achieving the goals we set. Money is not the

most important motivational tool to me, and I consider work satisfaction and company values of much more importance to money.

My clients are most important in my day-to-day business doing. My drive is to always look after the client at all cost and to put first

the need of the client and look for ways how to improve the experience the client gets from me. By method of, research, studying

and understanding current market trends, customers buying patterns, I stay informed and on top of my game. By been most

professional and giving my clients a experience that is hard to forget, always strive to render outstanding service an world class

experience to ensure repeat business by most. The right service, with the right product at the right price at the right time makes the

difference to my success in this industry

I am most thankful to the people that have played major roles in my life, for teaching me what I am able teach others today. I am

humbled by the well doing of others.

Thank you for your reading this.

Jan Korf

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CURRICULUM VITAE: JAN KORF

`PERSONAL INFORMATION

Name Jan Bastiaan Korf

ID number 731**********

Cell number 082-***-****

Email acg26p@r.postjobfree.com

Addresses Physical Albertskroon

Johannesburg

1295

Driver’s license Code 08

Languages English Speak, read, write

Afrikaans Speak, read, write

Nationality South African

Marital status Married (2008)

Criminal offenses None

Current Health Status Good

QUALIFICATIONS

Qualification Institution Date

Correctional services grade 2(Promotion Tecghnicon SA 1994

course for correctional services)

Pastoral diploma College for advanced Christian 1994-1996

education

National senior certificate Success college 1997

Correctional services grade 1(Promotion Tecghnicon SA 1998

course for correctional services)

TRANSFERABLE SKILLS

Computer literate MS Word- Outlook

Syspro

Universal Computer Services

Store Master

Pastel Evolution

Interpersonal skills Management of staff

Conflict management

Assertiveness

Communication

Organizational

Critical thinking

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CURRICULUM VITAE: JAN KORF

WORK EXPERIENCE

1 Name of firm United Furniture Outlets

Date September 2007 to May 2014

Work function / Day to day duties of the store management, and supervision of the total operation of the

responsibilities store. Also the execution and Implementation of all policy and procedure a to compliance

with company requirements. Full responsibility of administration, sales, staff, stock and

compliance and processes to comply with labour law and legislation

1. Creating a welcoming and inviting and atmosphere where staff is content, and

passionately serve and ensuring clients enjoy the interaction. Having a world-class

experience from experts in the furniture industry building long lasting relationships

Develop good customer relations that ensure repeat business

Guidance of sales staff closing deals and commit the client right there

In cases where we not able doing quotes for customers and have contact with the client

again by ensuring a follow up and call back system to do our best to turn those into sales

Scheduling and coordinating o clients deliveries with our warehouse and delivery contractors

to ensure deliveries are executed timorously to complete customer satisfaction

Control of after sales and delivered goods service calls to ensure total customer

satisfaction and sorting any damages and complaints in real time to clients

Complaints inspection at clients homes, obtaining authority for repairs, coordination

collection of these goods for repairs, follow up on progress and reporting progress to clients.

Coordinating the deliveries back to clients when repairs are completed and doing

satisfaction report on repairs after that, to ensure building a relationship of trust with my

clients.

2. Store Administration and handling all documentation of processes of the store Including

the following

3. Daily Sales and invoicing management

Setting of sales consultants sales targets and managing ongoing to ensure awareness of our %

to goals we have set to what we want to achieve

Managing and driving new business on a daily basis and performance manage sales reps

motivating them and assisting them closing deals on the sales floor

Managing the outstanding pending deals written which is not for delivery to clients right away,

or goods on order from manufacturing of special orders to insure successful execution of the

ordering, receiving and delivery to clients is executed timorously.

Reporting of daily, weekly, monthly turnover and progress report to management

4. Daily Cash up and banking

Ensure proper control of all payments received daily and managing any movement on any credit

notes and refunds to clients by been involved from the point of the money exchanging hands

Ensuring payments are checked by two staff members and double checking payments made by

clients, checking tender types and amounts balance to system totals at the end of business daily

Minimizing of credit card fraud, by method of confirming with the financial institution, the validity

of card details, transactions above floor limit, and always obtaining positive ID for all transaction

made by any client making payment by Card, and making copies of the ID documents or driver

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CURRICULUM VITAE: JAN KORF

’s license to insure no losses to fraudulent cards occur to the company's losses

Implementation of policy and procedures on daily cash up and banking to company standard

Reconciliation of the trading days takings and ensuring every tended type balances to banking

summary on the point of sale and ensuring no discrepancy and daily reporting new sales and

the days banking to the accountant for double checking, to ensure correctness

Investigation of any discrepancy’s and doing corrective measure of mistakes that might have

happened and rectify this on the trading day ensuring ongoing correctness

Enforcing cash up lifts throughout the day according to policy for the safe dispatching of moneys

and ensuring proper security dispatching of moneys and collections is valid by Security

company, ensuring no losses occur to the company.

Implementation of company regulations regarding cash payments and ensure to be followed by

all staff.

Managing and completion of all check lists daily to ensure proper controls at all times

Manage deposit slips returned by the bank after the security company made deposits and follow

ups for late returns and control of any discrepancy and disagreement by the bank

4. Management customer refunds, credit note and cancelations to ensure proper

preventative measures of loosing income to the company

Managing every deal where we are at r isk to c ancelation and r efunds to clients

to ensure we have exhausted all avenues to prevent such c ancelations and

r efunds

Processing on the point of s ale, c oordinating and manage c ollections from

customers and ensuring proper stock c ontrol to ensure no losses, when

r efunds to c ustomers happen.

Managing the entire admin process and filing of documents, ensuring

company policy is enforced, c omplying with r efund checklist and credit c ontrol

as per c ompany policy

Ensuring c ompliance to the CPA r ules and r egulations.

Also ensuring the maximum c ancelation f ee is enforced and charged the client

in the event of a deal c ancelation, which will be last r esort

Ensuring proper c ontrols f or r efunds by C HQ and c ollection balance with the

point of s ale.

Managing all legal c ontracts with clients, according to c ompliance with the C PA

and to ensure c ompliance with the law to protection of the c ompany, should

future disputes arise

5. Managing and control of all petty cash spending, draws and allocations of such expense

on the point of sale.

Managing and ensuring petty cash spend does not exceed the budget set,

Allocation of moneys and the allocate the expense on the point of sale ensuring e budgets

allocated is not exceeded and the reporting of monthly expense to head office

.

6. Management and administration of all stock movement to and from the store

Receiving/dispatching of stock from/to suppliers and warehousing and client deliveries from the

store.

Invoicing of stock customer collection, ensuring roof of delivery and recording of any

damages of stock to minimize any returns done where the company is not liable for such

Controlling and of all signed delivery notes by contractor delivery staff to follow up on any

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CURRICULUM VITAE: JAN KORF

client inquiry of complaint

Filing of all Pods' invoices and Inter branch transfers. From and to the store

Sectional and full stock counts, done on a ongoing basis, managing any discrepancy,

reconciling and investigating and of all stock movement

Reporting of such discrepancies to the MD and ensuring minimal losses to occur

7. Leading store Staff on a ongoing basis

Training of staff by guidance, motivating and mentoring ensuring efficient and positive service

levels to all clients at all times

Sales training and role plays to ensure we know how the client might react

Supervising and follow up of call back system to client to hook them when quotes was given

Managing of staff pending deals still to be delivered on Lay buy, ensuring monthly payments is

received by clients

Managing proper customer feedback on deals to be delivery or goods orders every two weeks

to insure informed customers

Managing of staff new business and invoicing on a daily and monthly basis creating awareness

of any slow performance by them

Teaching sales staff and assisting them with closing deals by been hands on and on the floor

Improving of their hit rate by been with them and available to them and clients

Organizing stock for sales staff from other branches for sold orders where stock is sold out at the

warehouse, to reduce company slow movers in other branches and driving the business

8 . staff scheduling on roster

Scheduling of branch staff for days off and leave days to ensure sufficient staff to assist clients

on a daily basis, ensuring compliance of times off to labor act

Managing and signing off on attendance registers filled daily by all staff

Ensure signed attendance registers information is valid and true

Ensuring no disputes arise and labor inspections are complaint

9. . Merchandising (Display of stock)

Merchandising of the store, from ordering to decorating and merchandise lifestyle settings to

enable cross selling

% Allocation of showroom floor space to category stock of turnover

Identification of slow movers and markdown of such merchandise

10. Ordering stock from suppliers

Overseeing the supply chain from supplier to warehouse for sales orders for clients

Follow ups on outstanding stock orders still to be delivered for sold goods with suppliers

Negotiating of discount from suppliers

Approval of special orders for clients with suppliers

11. HR and IR function.

Filling of application of new employees to register them on payroll

Ensuring the code of Conduct and code of ethics is understood and followed

Ensuring confidentiality agreement is understood and signed by them

Oversee fix term contract of employment is valid and signed by staff on fixed term contract

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CURRICULUM VITAE: JAN KORF

Managing all staff files from the branch, keeping all documentation in all regard between them

and the company, to ensure no information goes missing

12. In addition of my normal day to day store management I did UFO"s training of new sales

staff and newly appointed Store managers, ensuring the information regarding operations

and all policy and procedures are communicated and understood. Also the management of

this training information sighed by such staff for safekeeping should there be staff not

complaint with such policy and procedures. Also be available on a daily basis to any of such

staff not sure and if they have questions to assist them though these.

12.1. Store manager training included the following, I developed from scratch the groups

training for store managers, on the day today store operations and procedures on all

systems the point of sale ensure full understanding of the minimum requirements of the

company. Included all relevant memorandums of the latest policy and procedure changes

that might have taken place since last memorandums out from executive management at

head office level

Training of the day to day store operations for store managers

Mission and vision statement of the company

An master file with original hard copy of documents for use by them

All documents pertaining processes of the company

Filing systems of the company to be followed

Step-by-step guidelines on point of sale till system to ensure correctness

Using of reports on Pastel Evolution as tools of management of the store

Month end report. to be complied to be send to head office

Attendance registers supervision process to be followed to ensure compliance

Processes on Sales, invoicing and credit notes on point of sale and check list training

Requirement of company of minimum GP% on profit to be made

Cash up and banking and policy and procedures

CHQ. credit and debit cards information and procedure to be followed

Inventory enquiries and movement reports on point of sale

Inter branch transfers of stock in and out prose's

How to evaluate stock for slow movers and the mark downs of such to turn it into cash

Marking of all stock price cards requirements

Sales analysis, to ensure floor space allocations are done to the % of turnover generated by

each category to each to ensure we keep what we sell the,most off

Labeling and pricing of all stock

Consumer protector law and our rights as a retailer

Capturing your deal and the importance of customer Information correctness

Reports on stock management, stock count (sectional stock counts and full stock counts)

Management of sales order books (pending deals) to be delivered

Staff training and product knowledge to staff

Sales 'budget and % to budget management

.

12.2 Duty sheet for sales staff (inclusive of the following)

Duty sheet for sales staff policy and procedures

Housekeeping of the showroom floor

Sales 'budget and % to budget importance

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CURRICULUM VITAE: JAN KORF

Placing orders with suppliers and approval of these

GP requirements of the company to be followed

Cash up and banking and policy and procedures

CHQ, credit and debit cards and the quality of information captured

Customer service standard minimum required

Stock movement and correct item codes invoiced to be used

Quotes for customers on point of sale system and the follow up to convert them in sales

Capturing of customer details and the importance of correctness of information on the point of

sale captured

The ABC of selling How to take care of a client.

Product knowledge (Different leathers and fabrics, Frames, spring systems of products, types of

fillings used Guarantees and warrantee bedding types

Conditions of sale of the company and the signing of these by clients

Special orders procedures

2 Name of firm Showroom manager Coricraft

Position held Showroom manager

Date Jan 2007 to Oct 2007

Work function / Day to day store management

responsibilities Showroom manager

Staff management

Stock management

Admin

Sales

Customer care

Cash up and banking

IBT receive and dispatch

3 Name of firm Glicks Furniture

Position held January 2001 to December 2006

Date Day to day Store management

Staff management

Cash up and banking

Merchandising

Stock management

Coordinating deliveries

Administration

Sales

Display of stock (Merchandising)

Weekly and monthly reports to head office

Customer care

Debtors/creditors

Warehousing

Prospecting

Advertising and distribution areas

HR/IR

Credit grant procedure

Managing of store warehousing

4 Name of firm Sa Correctional services

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CURRICULUM VITAE: JAN KORF

Position held Varies positions within the service I qualified myself

Date Jan 1991 to D ec 2000

Work function / I was employed for ten years, and for five of the ten I was in charge of r eligious care, and

responsibilities my r esponsibility were to ensure that all denominations a nd believe groups were getting

the best possible care spiritually to your denomination from outside the prison as part

time spiritual workers]

REFERENCES

1 Person Sandy Kruger

Position Shareholder and General manager. UFO furniture

Contact details Telephone 082-***-****

2 Person Charl Brett

Position Shareholder and Managing Director, UFO furniture for six years

Contact details Telephone 082-***-****

3 Person Kevin Knight

Position Managing Director: Glick’s Furniture

Contact details 082-***-****

4 Person Jansie van der Merwe

Position Commercial Director: Glick’s Furniture

Contact details 084-***-****

5 Person Deon Joubert

Position Regional manager UFO furniture

Contact details 074-***-****

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CURRICULUM VITAE: JAN KORF

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