Larry Moore

** ********** ***** + Nashua, NH **062 + Home: 603-***-**** + Email:

acg25j@r.postjobfree.com

Director Information Technology

IT Operations / Business Growth / Network Systems Planning & Implementation

Director of Information Technology specializing in identifying

organizational needs and leading the development and implementation of

industry specific technologies to improve productivity, quality, operating

performance, and profitability. Excel in business planning, implementation,

and leveraging emerging technologies to achieve innovative, cost-effective

product and service solutions. Particularly effective directing the

evolution of technical and non-technical solutions from concept through

execution, constantly managing the needs of the customer, the team, and the

project/program. Expert at aligning IT investments with corporate

objectives to develop new business opportunities that deliver dramatic

results.

Core Leadership Competencies / Technology Proficiencies

Global Strategic Planning / Execution Strong Relationship Management

Skills

Organizational Development High Level of Ownership and Pride

in my Work

Contract Negotiations and Management Infrastructure Design and

Implementation

Network Security / Connectivity IT Integration Initiatives

Program / Project Management Resource Management

Process Improvements and Best Budget Development and Management

Practices

Cost Reductions / Profit Growth Rapid Deployments

24x7 Multi Data Center Management Experience with ITIL,

WIN 2012, WIN 2008,, WIN 2003 ? WIN2K Servers ? 2003 AD ? Win8, 7 & XP

Workstations ? Cisco, Nortel Switches & Routers ? EMC CX and VNX SANs,

Isilon, Centera, Celerra, Smarts, Networker, DataDomain ? DataCore Storage

Hypervisor ? Virtualization - VMWare Servers and View Clients, Pivot3 ?

350+ Centrally Managed Wireless Infrastructure ? SQL 6.5-2012 ? 5.5- 2010

Exchange & Lotus Notes ? Lync, Live Communications Server ? Right Fax,

Faxination, Fax Maker ? Sophos, Mail Marshal ? 4.3 - 2013 MS Office Suite ?

MS Project & Visio ? ADP, Lawson ? Blackberry ? Business Objects, Crystal

Reports ? IBM AS400 ? ERP & CRM solutions ? Epicor - Clientele ? Goldmine ?

Packeteer ? Checkpoint, Juniper, Contivity, NetScreen, & Sonicwall

Firewalls ? Shoretel, Mitel, Siemens, Avaya, & Toshiba Phone Systems ?

Websense Security Suite ? Vidyo, Tandberg, Sony, and Polycom Video

Conference Systems ? Altiris, ICCM, Remedy, Footprints & Track it Help Desk

Software ? Novell Netware ? MACs ? Netbotz Security Monitoring ? Some

Linux, Unix, and AIX ? Citrix ? Many Health Care Related Systems ?

Proprietary Systems

Professional Experience

Southern New Hampshire Health System 2007 - Present

Director of Information Technology

The Southern New Hampshire Health System is a 188 bed integrated delivery

system consisting of 2 hospital locations, Ambulatory Care Services,

Psychiatric hospital, Health & Human Services, and Outpatient services.

With over 450 physicians and over 2500 support staff, Southern New

Hampshire Health System is committed to improve, maintain and preserve the

overall health and well-being of individuals living in the greater Nashua

area by providing information, education and access to exceptional health

care services.

Reporting to the CIO, selected to lead the organization's Information

Technology, architecture, functions, evaluate new vendors and strategic

initiatives in support of a $420M non-profit organization. Currently acting

as the non-official associate CIO/CTO as the current CIO splits his time

50% CIO / 50% Physician. Supporting 2500 employees at 70 medical

practices and 3 major hospital site locations. Manage 18+ direct/indirect

reports. Assisted with the development of the clinical systems strategy

that has incorporated plans for clinical systems including CPOE, EMAR,

nursing documentation and unified web portals. Prepare a fully

accountable multi-site IT budget. Manage organization's daily information

technology needs, that include developing and implementing the

organization's network infrastructure, multi-site data centers,

encompassing local and wide area networking, internet connectivity,

telecommunications, SAN, server / desktop administration, and technology

procurement. Redesigned the SAN, core network, remote access, and virtual

server environment (VMware), to gain efficiency, scalability and cost

savings. Outsourced the Support Center to provide 24x7x365 service.

Prepared and executed service level agreements for critical business

applications. Negotiate and approve contracts agreements with suppliers,

distributors, federal and state agencies, and other organizational

entities.

Selected Achievements:

. Implemented Project Management Workflow - Implemented web-based

project management request system and implemented a formal change

management system (working toward an ITIL work environment).

. Lean Green Belt Training - Reviewing IT related workflows in order to

reduce waste. The goal is to facilitate the design of an improved work

environment that is patient centered, flexible, efficient, and

affordable.

. Support Center Outsourcing (first level only) - Outsourced the 1st

level support center functions to provide a full 24x7x365 support

model. The prior support model consisted of 5 full time employees

supporting only the 1st shift Mon-Fri. Our current ticket volume is

about 2000 events per month. Outsourcing this group has enabled the

organization to save over $78,000 annually.

. Data Storage - Purchased and installed redundant EMC SAN and Dell

EqualLogic environments using DataCore's storage hypervisor design.

Currently managing 600+TB fully automated redundant storage

environments. Also implemented Dell's iSCSI SAN to reduce the cost of

storage of our current SAN architecture. Prior to the Equalogic

arrays we had 250TB+ of 2nd and 3rd tier storage stored on expensive

EMC SAN disks. Implementing this new iSCSI SAN has reduced our

overall cost per GB (2nd and 3rd tier storage only) from $8.25/GB to

$1.50/GB.

. RSA - Working with RSA, I was successful convincing RSA to offer their

Adaptive Authentication solution, to SNHHS, with an affordable cost

structure. RSA has never offered this product to a company our size.

Their normal pricing structure was based on millions of users and not

hundreds of users. This new pricing model will save SNHHS about

$80,000 over the next 5 years and has provided us with 1200 licenses

vs. the current 450 licenses. Prior to this new RSA-Adaptive

Authentication method we used a 2 factor authentication, with physical

tokens and personal pins. This was a costly solution for SNHHS. We

had 450+ tokens for remote access. Most physicians have multiple

tokens for each hospital they work for. Having to carry multiple

tokens was frustrating for the physicians.

. Microsoft's Application Virtualization - Workstation deployment was a

struggle, at SNHHS. We are using VMWare's ThinApp software

virtualization solution to help improve the workstation deployment

process and support. We have created a process that installs software

layers based on security groups. We have a centrally managed solution

for all major software installs. This has helped with security as

only the authorized users will be able to access the software.

. Reorganized departmental structure to improve customer service and

accountability. Customer satisfaction increased over 100% in the

first year. This percentage has been measured using satisfaction

surveys.

. Created, managed and maintained $5M+ IT budget to fund IT initiatives

and maximize investments.

. Analyze operations to evaluate areas of potential cost reduction,

program improvement, or policy changes.

. In 2007, SNHHS had about 25 servers virtualized using VMware. Today

we have over 400 servers virtualized. We are now about 75%+

virtualized. We have used the P-V conversion to replace old hardware

and create a new redundant platform for an older system. Purchased

new hardware for our ESX environment that allows us to have 40:1 ratio

of server per ESX host. The cost savings from replacing old hardware

as paid for the new VM hardware. A single software upgrade project

had $100,000+ savings on hardware because of virtualization. Total

cost savings since the new VM environment has been deployed is almost

$400K.

. Redesigned the current network infrastructure with our Senior Network

Engineer. The prior design was not scalable and lacking the

performance needed for core applications. We now have Cisco Nexus 5000

switches for our SAN and Cisco Nexus 7000's with 10Gig capability.

. Redesigned the WAN. Each one of our remote facilities all had

redundant WAN links that needed to be manually failed over. The new

architecture utilized both circuits in an active/active role and

doubled the capability for each location. Where possible we reduced

the bandwidth needed for each location, for a cost savings of about

$35K per year. Also changed the routing protocol from RIP to a more

efficient routing protocol OSPF.

. The wireless infrastructure was not performing well, when I arrived in

2007. SNHHS had multiple unplanned wireless outages a month. Meet

with a new wireless vendor, Aruba and replaced the Nortel wireless

vendor. Within one month, installed the new wireless network while

the existing network was still in place, we cut over the new network.

We now have 99.99% uptime for the AP's.

. Replaced outdated white/black list proxy server with the Websense

Security Suite. The Websense Security Suite has enabled SNHHS to be

more secure by blocking Malware/Spyware sites. It has also enabled

SNHHS to provide better and more efficient access to reporting for e-

compliance. Negotiated a 75+% discount off of list price with

Websense.

. Re-evaluated and updated disaster recovering operations / business

continuity plans.

. SSO / VDI Rollout- SNHHS has 10+ critical applications that are not AD

integrated. In order to improve ease of use for our software

applications, I proposed the use of a Single Sign On solution.

Evaluated several vendors and selected Healthcast. Benchmark testing

proved a 2 - 5% efficiency gain in productivity for all clinical

staff. This product also has the ability to perform self-service

password resets. Prior to this deployment, 40% of the Support Center

requests were for password resets. This percentage should drop once

SSO is fully enabled throughout the organization. We have also

created a fully redundant VDI solution which we are rolling out with

the SSO solution to allow a roaming workflow. We are about 10%

completed at the moment.

Projects in progress:

. Evaluation of new inpatient and outpatient EMR system - We

are currently using GE Centricity and Siemens Soarian for

our EMR's. We are evaluating both EPIC and Cerner for the

future of our organization. We would like to have a single

solution for both inpatient and outpatient systems.

. BYOD - Currently evaluating several systems for deployment

of a BYOD environment to expand the capabilities of our

providers and employees.

. VoIP -- Spearheading a major project to replace our current

key line system with a more robust and redundant phone

system. We have selected ShoreTel as the VoIP vendor of

choice. We are in the process of implementing all of the

mobility and UC functions of ShoreTel to improve workflows

within the organization.

. RFID and Assessment Management System -- Working with many

other department heads, we are in the RFP process of

evaluating products for workflow improvement and better

assessment management.

. Video Telesitter - We just purchased the Video Telesitter

product from AvaSure. We will be implementing this

technology in 20 of our critical care patient room. We

also have several portable units, which will be used in

less critical care rooms.

Blackwell Publishing Inc., Malden, MA 1999 - 2007

Director of Information Technology - America

Publisher of books and journals for medical and science professionals with

over $500M in annual revenues.

Reporting to the CFO, selected to lead the organization's Information

Technology, architecture, functions, evaluate new vendors and strategic

initiatives in support of a $500M publishing company. Supported 1200+

employees at domestic/international multi-site locations. Prepare a fully

accountable multi site IT budget. Manage organization's daily information

technology needs that include developing and implementing the company's

network infrastructure, encompassing local and wide area networking (Multi

Protocol Label Switching (MPLS)), internet connectivity,

telecommunications, server / desktop administration, and technology

procurement. Collaborated as a senior CRM team member to develop and

support an in-house system that was compliant with the Data Protection Act

(Similar to the Safe Harbor Act). Provide a 24x7x365 (follow the sun)

support. Prepared and executed service level agreements for all business

applications. Negotiate and approve contracts agreements with suppliers,

distributors, federal and state agencies, and other organizational

entities. Review reports submitted by staff members to recommend approval

or to suggest changes. Established global agreements with Microsoft,

resulting in $250,000 in cost savings. Assisted in establishing many other

global vendor discounts, resulting in a $2M cost savings. Assisted in the

development of the performance review process. Organized and implemented a

global Multi Protocol Label Switching (MPLS), Voice over Internet Protocol

(VoIP), & global video conference network, to provide a more efficient,

cost effective global solution.

Selected Achievements:

. Instrumental in successful completing the integration of 4 companies,

establishing and maintaining key relationships with stakeholders to

acquire new facilities and execute contracts, while coordinating the

transition.

. Chair person of the Global Technology Infrastructure Group. The GTIG

is responsible for providing consistency with security, software

licensing, hardware and software platforms, and providing global

support, throughout all of the global offices.

. Chair person of the Global Communications Group. The GCS is

responsible for providing consistency with all telephony related

issues, video conferencing, and global office services standards.

This group implemented a global VoIP network to provide long distance

call discounts. Using the VoIP technology also allowed us to provide

a global 24x7 customer service CRM-fulfillment system.

. Key member in the design and establishment of a new 24x7x365 complex

data center in Singapore.

. Analyze operations to evaluate network/systems performance for the

organization to determine areas of potential cost reduction, program

improvement, or policy changes.

. Assisted in the future development of an e-commerce website to

advertise and promote new products and services.

. Created, managed and maintained the IT budget to fund IT initiatives

and maximize investments in the America region.

. Chair person on the integration of 3 CRM systems into 1 global CRM

solution.

. Managed the development of several in house software solutions

utilizing both internal and external software developers.

. Oversee backup and disaster recovering operations as well as ensuring

proper security for the complete network infrastructure. Wrote the

original disaster recovery documentation for Blackwell.

. Managed a software development team which developed several global

applications. These applications were developed in (ASP and ASP .NET

2.0) and stored in SQL databases.

. Devised and executed an in-house software training program to provide

employee training in software applications, creating a company wide

knowledge base that provided efficiencies and contributed to bottom-

line profits.

. Spearheaded 2 major publishing fulfillment systems, successfully

developing and implementing the systems 2 months ahead of schedule.

. Managed an external project (PDFPlus) to reduce both costs of

publishing journal articles on the Synergy online channel and

delays/content errors by replacing HTML within the article to

corresponding PDF+.

1997 - 1999

Northeastern Family Institute, Danvers, MA

IT Director

Private non-profit human service agency specializing in community-based

care for children, youth, and adults with over 7 regional operations and

$50M in annual sales.

Led IT operations and strategic initiatives for a large multi-cultural

human services organization with over 80 locations and 1,500 employees

within 11 states. Led a staff of 10 information systems

personnel/consultants to support a $50M agency. Devised, executed, and

managed nationwide infrastructure systems to include wide area/local area

networks, internet connectivity, web mastering, telecommunications,

server/desktop administration and technology procurement. Directed human

resources activities that included the approval of human resource plans and

activities, the selection of high-level staff, and establishment and

organization of major departments.

Selected Achievements:

. Established and managed control of budgets for IS departments as well

as technology procurement to maintain and/or enhance LAN / WAN and

telecommunication networks for the entire agency.

. Oversaw the installation, upgrade, and maintenance of client/server

technologies that included 7 Novell 4.X and 6 NT servers 3.51 / 4.0 for a

wide area network.

. Performed the installation and maintenance of a Citrix WinFrame server

for both remote dial-up locations and the wide area network.

. Developed and maintained all content for a secured 24-7 corporate website

with intranet capabilities to enable employees to view agency level data.

1994 - 1997

United Parcel Service, Manchester, NH

Senior Network Engineer

Performed network design and implementation for a large residential and

commercial shipment carrier. Managed and assigned duties to 3 IS employees.

Adjusted network sizes to meet volume or capacity demands. Designed, build,

or operated equipment configuration prototypes, including network hardware,

software, servers, or server operation systems. Developed conceptual,

logical, or physical network designs. Performed data backups and disaster

recovery operations. Performed troubleshooting for all PC-related

equipment, memory-related problems, and in-house and commercial software.

Maintained Novell and NT networks, routers, bridges, IBM 3174, SUN

workstations, Token Ring, Ethernet 10 / 100, IPX-SPX, NetBEUI, and TCP / IP

configurations. Performed presentations on UPS-owned applications and

commercial software.

Selected Achievements:

. Led project for the Northeast region to implement an IPLD tracking

system to track and monitor the shipment of packages.

. Standardized and maintained 4 LAN and WAN environments to accommodate

the diverse information needs for over 200+ users.

. Developed procedures to track, project, or report network availability,

reliability, capacity, or utilization issues.

. Recommended and implemented network security measures such as firewalls,

network security audits, and/or automated security probes.

Additional Work Experience

Monarch International Inc., Amherst, NH 1993 - 1994

Lab Tech / Network Engineer

Maintained a Novell 3.X and 4.X network with over 50 users. Designed

process flow charts, prepared manufacturing procedures, and calibrated

manufacturing and engineering equipment. Diagnosed and repair circuit

boards.

Information Systems Consultant, Londonderry, NH 1987 - 1999

Consultant

Identified business process IT requirements based on client specifications.

Planned and implemented small local / wide area networks for residential

and commercial customers. Installed, configured, and maintained PC's for

clients.

Education / Training

. Degree in Robotics & Computer Science, New Hampshire Technical College,

Nashua, NH

. Certified Penetration - Security Specialist, New Horizons, Nashua, NH

2006

. Completed the following MCSE courses: 70-270, 70-290, 70-293, 70-294, 70-

298

. Novell Certified Netware Administrator

. A+ Certified

. Completed IT training and variety of technical and business courses in

project management and operations management.

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