Neha Bisht

Contact: +91-971*******/783-***-**** E-mail:

acg21k@r.postjobfree.com

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[pic]CAREER PROGRESSION

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Shiftthoughts Consulting Pvt Ltd & madondeals.com 15th

Oct 2013 to till date[pic] Sr.Customer Care Executive

Shiftthoughts Consulting (Inbound)

. Handling customer's queries, request & complaints via emails and

calls.

. Taking Care of Escalation, cancelation & Dispute cases.

. Manage and take ownership of the resolution process for all customer

related issues.

. Aim to resolve as many issues as possible in first time customer

interaction.

. Handling customer issues and resolved it effectively and ensured

customer satisfaction.

. Published report on daily basis.

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AD Solution

Jul 2012 - Oct 2013

Quality Analysis

[pic] [pic]EFFORT (BPO) PVT LTD

Feb 2010 - April 2012 [pic]Customer Care Executive -

Process: Shift thoughts

Awards: Awarded with Best Customer Care Executive Award for excellent

performance and calls handling in Inbound

[pic] [pic]SERCO (BPO) PVT LTD April

2007 - Jan 2010[pic] Verifier & Quality Analysis - Process: ABN AMRO BANK

[pic] EDUCATION QUALIFICATION

> Xth Pass from C.B.S.E. Board Delhi.

> XIIth Pass from C.B.S.E. Board Delhi.

> Passed B.A from Delhi University.

[pic] SKILLS & STRENGTHS

. Self-motivated, Confident and able to take initiatives, determined

and dedicated

. Positive attitude and ability to succeed in challenging atmosphere &

under pressure

. Team player & has an excellent leadership & people development skills

. Great Customer Service Skills and Conflict-Resolution Abilities

[pic]COMPUTER & OTHER SKILLS

. Knowledge in computer and internet

. MS Office MS Word & Excel an Excel formulas

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PERSONAL INFORMATION

Address: 479/2, Munirka Kunj,Dinpur Extension

Najafgarh,

New Delhi-110043

Languages Known: English and Hindi

Date of Birth: 6th Sep 1989

Marital Status: Single

Nationality: Indian

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