Pankaj Samuel

PERSONAL SUMMARY

AREAS OF EXPERTISE

A highly efficient, motivated and result driven executive with over 20 years of

Brand marketing experience in various areas such as marketing, merchandising, customer support

and event management. Can relate well with people at all levels and flexible

Campaign Management working as part of a team or individually. Possess a strong customer service

orientation and delivery focus with an active commitment to continuous

Marketing Plans improvement and quality standard. Comfortable working in a fast paced, hands-

on, growth orientated work environment.

Client development

Currently looking for a managerial position that offers variety and the

Market research opportunity to develop both personally and professionally.

Event logistics WORK EXPERIENCE

Managing suppliers Q. Events – New Delhi

Events Administrator Jan 2011 - Present

Stock Control

Q. Events is a wedding planning and event management company, it designs,

Budget management fabricates and sets up the entire decor and ambience for the event.

Customer Service Duties:

• Supervise & coordinate the activities of personnel, subcontractors & vendors

• Work closely with event organizers, designers and contractors

PROFESSIONAL • Develop, implement and manage event schedule

• Liaison with clients at a high level and ensure obligations are adhered to

Product Merchandising (Coca • Oversee procurement of material, audiovisual, security & rental needs

Cola) • Locating, scrutinizing and selecting suppliers of materials and services for the

company

Vocabulary Training to work • Obtaining quotes from prospective suppliers and negotiating binding contracts

with international clients

• Ensure insurance, health, safety and quality regulations are adhered to

(HCL)

• Maintain calendar of events for effective long term planning & management.

• In charge of accommodation, schedules, travel, day plans and registration

PERSONAL SKILLS

UNICEF, Children rights and emergency relief organization – New Delhi

Fundraiser Nov 2009 – Oct 2010

Positive attitude

As part of the UNICEF’s dedicated and professional team, was involved in raising

Leadership skills

funds from business and individuals. Inspiring donors to support the charities and

encouraging them to make a real difference in people’s lives.

Highly articulate

Duties:

Resourceful

• Describing the work of the charity in detail to individuals and groups. This

involved introduction and client presentation. To name few projects – Child

Multi-tasking

immunization, Importance of Nutrition

• Promoting the charity and its goals and focused on gaining new and long term

Contract Negotiation

donors.

• Able to explaining passionately why the charity needs regular funding.

Troubleshooting

HCL Technologies – New Delhi

Technical Support Executive Oct 2007 – Oct 2009

PERSONAL DETAILS

Pankaj Samuel Responsible for handling calls and providing efficient technical customer support

New Delhi, India on HCL’s product offerings. Included troubleshooting and analysis of the issue.

M: 91-964******* Duties:

E: acg1xk@r.postjobfree.com • Providing technical support over the phone to all IT users, within agreed time

scales.

• Handling incoming incidents via the phone / e-mail promptly and effectively.

• Diagnosing and resolving a wide range of technical issues over the phone.

• Take ownership of a call and seeing it through to closure.

• Investigating and implementing ways of reducing calls to the Help Desk.

• Ensuring that all call details are captured and entered in the logging software.

• Updating support documentation.

Coca Cola Bottling Company of Saudi Arabia (CCBCSA)

Merchandising Supervisor Aug 1997 – Sep 2007

CCBCSA makes Coca-Cola, Fanta and Sprite with an extensive distribution system

throughout the Kingdom and operate a direct delivery system to almost 50,000

customers. As the Marketing Supervisor at CCBCSA I was responsible for the

merchandising of the product, ensuring 24 hours product availability, product

rotation and quality assessment. Have won several best employee awards during

my duration at CCBCSA.

Duties:

• Involved in rearranging, remerchandising & replenishing new stock as it arrives.

• Organizing the effective and efficient utilization of store space.

• Keeping close watch on safety stock and trends for re-stocking

• Providing administrative support for the Purchasing team.

• Working closely with the management and marketing team to increase sales.

• Analyzing sales figures and forecasting future sales volumes

• Translating catalogues & promotions into real designs on the showroom floor.

• Reporting on mark down strategies, current performance and market trends.

Result McCann, New Delhi

Marketing Executive Jan 1995 – Jun 1997

Result McCann is a private advertising agency offering advertising, event

management and PR/MR. At McCann I had the opportunity to launch new

products for major brands like Maggie, Gillette, Nestle, Ultra Doux, Americo

Industries, Godrej. Responsible for ensuring that promotional activity was

targeted and effective in attracting potential customers. In a very short period of

time I was able to establish a proven track record for quickly understanding any

marketing campaigns mission, vision and objective and then communicating this

to customers.

Duties:

• Assisting with campaign building, campaign tracking, measurement, evaluation

and reporting on all activities for product launch.

• Coordinating company representation at relevant conferences, exhibitions and

organize roadshows.

• Ensure campaigns run to deadline and on budget.

• Generating sales leads. Logging and following up with all new leads / potential

sales enquiries.

• Managing customer relationships. Making sales calls and handling enquiries

from potential customers.

• Analyze and produce reports on data provided by customers.

KEY SKILLS AND COMPETENCIES

• Able to work effectively with different personalities and delegate duties.

• Demonstrate ability for accuracy and thoroughness.

• Able to work under pressure independently or as part of a team.

• Experience of executing a successful marketing campaign.

• Developing value added supplier relationships and practices.

• Strong negotiating skills.

• Able to cope with the demands of a fast paced and changing business.

• Ability to identify trends.

• Strong leadership and consensus building skills.

• Able to quickly understand customer needs and to deliver timely and cost-

effective solutions.

• Ability to work to tight deadlines and multi-task.

• Ability to troubleshoot independently.

ACADEMIC QUALIFICATION

Bachelor of Arts

Delhi University - India

REFERENCES - Available on request

Contact this candidate