Mohannad M. Omari

**** ******* *****

Tinley Park, IL 60477

(312) 399-8513cell

acg1wp@r.postjobfree.com

SUMMARY

I offer over ten years of progressive experience and responsibility in

Information Technology ranging from Help Desk and Technical Support Analyst

to Team Leader and Project Manager in both large and medium size

environments. I am a skilled troubleshooter and creative problem solver

with the ability to explain complex issues and solutions in non-technical

language. Dedicated to applying Information Technology as a tool to

increase productivity and facilitate task execution.

Technical Summary

. MIS Manager support 800+ users

. Manage (15) Tech support Staff, Training

. Manage User & PC Accounts using Active Director.

. Disaster Recovery

. Maintain Standards Policies & Licensing

. Project Management, Antivirus & OS Patches, & Security: Maintain

. Help Desk Software Remedy,BMC Magic, HEAT

. Background includes project management skills involving relocation and

new

Installation of WAN segment offices. Coordination of all network

related issues.

. Proven organizational skills, constant awareness of efficient work

flow and time

Management. Proven abilities to coordinate and support multiple

ongoing / overlapping

TECHNICAL SKILLS

Operating Systems:

NetWare 3.x, 4.1x, 5. Windows 7, Windows NT 4.0, Win 2K, Win XP Dos

6.22. TCP/IP and IPX LAN configurations, ArcServe 6.x., Veritas Backup

Exec. 8.6, VDI

Software:

MS Office '95, '97,and '2000 MS Outlook, Rumba 2.1, MS Access, PC Anywhere,

MS Exchange Server, MS SMS Server 2.0, MS Proxy, MS Terminal Server,

Citrix,

EDUCATION/CERTIFICATION: DeVry Institute of

Technology, Associate of Applied Science - Electronics Graduated 1995

Dell Certified Technician

A+ Training Course

PROFESSIONAL EXPERIENCE

Old Republic Insurance-IT Manager May 2001 to Present

Oversee the Data Center and a large distributed computer and

communications

network comprised of 25 Windows Servers, and over 800+

workstations.

Held full responsibility for the center policies, procedures, budget,

personnel, and

operations.

Ensured that high levels of service were consistently provided, including

equipment

installation and maintenance, backup and recovery operations, and

data

communications management.

Performed proactive analysis and troubleshooting to identify potential

hardware

and/or software problems.

Created and maintained system documentation that covered both technical

and operational aspects. Produced detailed reports on computer usage and

resources for senior management.

Selected and purchased new equipment, controlling inventory and maintaining

accurate records.

Developed and maintained the MIS Disaster Recovery Plan with responsibility

for annual reviews, administering changes, documenting the annual recovery

test, and integrating new technology into the plan.

Trained staff members to increase knowledge and skill levels, fostering

further professional development.

Monitored performance and provided evaluations that focused on areas and

opportunities for improvement. Negotiated contracts and managed

relationships with vendors that provided hardware maintenance support.

Old Republic Insurance- Support Specialist Supervisor May 1999 to

May 2001

Held responsibility for all aspects of Information Technology operations in

a mixed

platform environment.

Supervised a team of five support Speacialist, assigning tasks and

tracking progress

Old Republic Insurance- Desktop Support Specialist Nov 1997 to

May 1999

Old Republic is primarily a commercial lines underwriter, serving many of

America's leading industrial and financial services companies. With over

800+ clients at the Chicago headquarters, I provided daily desktop

resolution and server maintenance support. Along with the daily support, I

was also involved with many projects such as configuration of a new

training room, decommission of Wintel servers to installation of network

related hardware.

IBM/CGS- -Hardware Support Dec 1995 to Nov 1997

Responsible for troubleshooting PC hardware and software problems

Provide Phone support for 2000+ IBM customers.

Assisted in troubleshooting hardware & software and sending Support

specialist to customer's business with parts.

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