GIAN CARLO M. ENCINA

*** ********** ******* *** ***** Laguna 4023

+639**-*******

acg1u2@r.postjobfree.com

BUSINESS DEVELOPMENT EXECUTIVE/ BUSINESS DEVELOPMENT PROFESSIONAL

. Accomplished Business Development Executive professional with 7 years

experience in Customer Service, Post Sales Queries and Lead

Qualification Management.

. 5 years of progressive customer service operations experience n large

Business Process Operations with mixed post sales service and

collection process.

. 2 years providing Business Development Management/Lead Qualification

and responsible for daily call audits to ensure all potential

qualified leads is transited to clients.

. Excellent communication skills and consistently solve problems and

client requests accordingly.

. Proactive self-starter known to initiate process improvements to build

client relation and team productivity.

WORK EXPERIENCE

Pulley Ascent Pte Ltd

Assistant Project Manager

March 26, 2011- October 24, 2014

REASON FOR LEAVING: Career Growth and Career Opportunity.

. Managing clients' needs and requests directly through conference

calls and meetings

. Creating and preparing daily/ monthly reports regarding the

project's progression

. Responsible in creating ideas, planes and execute demand

generation initiative to achieve project KPI,

. Making sure the health of the team's database on a daily basis to

create call plan and action plan for the team.

. Handles customer's communication and attends some project meetings

to discuss with client about project status and recommend some

ideas to improve and ensure everyone is on the right track.

. Re qualifying possible opportunities to ensure if the costumers

fall on the client's criteria.

. Transit qualified leads to client for further discussion of the

costumer's needs and wants

. Maintaining customer communication, attend and managed projects

meeting and produce project reporting and database analysis

. Responsible for team discussions, team meetings and project

trainings to achieve project KPI

. Work together with other managers in the company and assist in

other projects.

Pulley Ascent Pte Ltd

Business Development Executive

January 03, 2011 - March 26, 2011

. Making voice communication, research Business organization IT

spending trend, identify their project plan for IT product and

profile the opportunity.

. Conduct your own research; produce business message and business

development activities and campaign for your project.

. Responsible in creating ideas, planes and execute demand

generation initiative to achieve project KPI,

. Responsible for overall customer satisfaction.

. Maintained weekly customer communication, attend and managed

projects meeting and produce project reporting.

. Responsible to maintain accurate record of project activities.

. Work together with other managers in the company and assist in

other projects.

JP Morgan Chase

Risk Operation Analyst

March 15, 2010 ~ December 15, 2010

REASON FOR LEAVING: Career Growth.

. Oriented and responsible for answering a high volume of incoming

telephone calls from account holders

. Acts as the point of contact for internal and external customers.

. Working in an extremely fast-paced, high-volume customer

service environment that will be approximately 90% phone-based with

the additional 10% of time spent on research activities.

. Doing outbound and inbound calling.

. Review and analyzes financial status of customers and give personal

justification on card related issues.

. Verify and updates customer's account information and documentation of

all contacts.

HSBC, Phil: Mortgage, US

Process Executive

Feb18, 2008 ~ Feb 29, 2010

REASON FOR LEAVING: More Competitive Career Opportunity.

. Marketing front end collections

. Deals with accounts that are 1 to 59 days delinquent.

. Providing payment options to customers. Also giving advice to

customers on how they can manage their accounts and payments.

. Negotiate appropriate solution for delinquent accounts and payment.

. Review and analyzes financial status of customers and arranges re-

payments program with procedural criteria.

. Verify and updates customer's account information and documentation of

all contacts.

. Ensures 100% compliance to all government regulations and policies in

payment arrangement.

People Support, Phil.: Washington Mutual Bank

E-rep

June 25, 2007 ~ January 04, 2008

REASON FOR LEAVING: Better compensation package.

. Phone banking.

. Provides payment options to customers and processing payment over the

phone.

. Handles personal accounts for US clients.

. Debit Card maintenance.

. One of the Top Bankers

EDUCATION

Bachelor of Science in Computer Science, De La Salle University -

Canlubang, Sta Rosa, Laguna (Date of graduation: April, 2007)

Specialization: Information System

Related Course Work: Computer Programming, Data Structure and

Algorithm, Database Management, Software Management, Software

Methodology, Object - Oriented Analysis and Design, Networking, Web

Development, Algorithm and Complexity, Artificial Intelligence,

Digital Forensics, Grafix.

EXPERIENCE

Trainee, Practicum: De La Salle, Canlubang (April 24 - August 24,

2006)

Designed and deployed the Honeynet Project using Vmware and virtual

operating systems (Windows XP). Acquired the knowledge on various

kinds of malicious attempts, studying their patterns through research

and analysis paper. Presented the analysis and made written

recommendations on the Honeynet Project during the latter part of the

training. Setup a small lan connection in our ojt office using Linux

as our OS server.

SKILLS / ABILITIES

Technical:

. Programmed a computer game (Tic-tac-toe) with the use of C++

. Developed an Online Library System using PHP

. Designed a database record management (Residential Information System)

. Setup a small lan connection using Linux OS as the server.

. Setup and deployed the Honeynet Project (honeypots and honeywall)

System Abilities:

. Adobe Photoshop

. C

. MYSQL (Structures Query Language)

. Assembly Language

. Web Development

. HTML/XML

. Java

. Visual Basic 6.0

. Structured Query Language (SQL)

. JavaScript

MEMBERSHIP

. DLSU Digital Arts Club (PRO, SY 2003 - 2006)

SEMINARS ATTENDED

. Trends, Opportunities and Careers in Information Technology

(Assumption College, 2004)

. Autodesk (Makati, City)

. PLUG (Asia Pacific College, 2005)

PERSONAL INFORMATION

Born on the 31st of October 1983 in San Pedro, Laguna. Fluent in English

and Filipino, both in oral and written communication. Competent in

Microsoft Office Applications such as Word, Excel, Power Point and Adobe

Photoshop. Knowledgeable in the Internet. Interests and hobbies include

reading, going out with friends, surfing in the internet, playing

networking games and watching movies and concerts. Proactive, self-

propelled and a team player.

CHARACTER REFERENCE

Available upon request.

Date of Availability: Immediate

Contact this candidate