James Botts

**** ******* **, **********,** ***** 864-***-****, acg1s8@r.postjobfree.com

OBJECTIVE

Continue Career in Fixed Operations Management.

EXPERIENCE

*/*/**** ** ******* Hendrick Honda Easley Easley, SC

Service Director

• Set sales objective

• Maximize service drive sales opportunities

• Install service drive process & procedures

• Train Advisors in proper selling approach

• Direct work to shop technicians

• Control warranty expense per unit

• Budget department controllable expense

• Interact with clients to assure top customer satisfaction

• Create advertising campaigns for Service & Parts

• Implement customer retention programs

7/9/2008 to 7/31/2013 Boone Ford Boone, NC

Service Director

• Write job orders

• Dispatch work to shop

• Perform warranty administration

• Create advertising programs

• Implement customer retention system

• Budget department controllable expenses

12/19/2000 to 6/30/2008 Lake Keowee C/D Seneca, SC

Service & Parts Director

• Daily service operations

• Customer relations

• Advertising

• Process & procedures implemented

7/19/1994 to 12/7/2000 Marburger Dodge Concord, NC

Service & Parts Director

• Set sales objective

• Maximize service drive sales opportunities

• Install service drive process & procedures

• Train Advisors in proper selling approach

• Direct work to shop technicians

• Control warranty expense per unit

• Budget department controllable expense

• Interact with clients to assure top customer satisfaction

• Create advertising campaigns for Service & Parts

• Implement customer retention programs

• 01/01/1991 to 7/01/1994 Metrolina Dodge Charlotte, NC

• Assistant Service

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EDUCATION

University of Louisiana Lafayette Lafayette, LA

1973 TO 1977

BS

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REFERENCES

References are available on request.

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