KEN HILL

**** ****** ****

Springfield, IL *****

217-***-****

acg1qt@r.postjobfree.com

Skills:

. Customer Service

. Negotiation

. Management

. Conflict Resolution

Awards:

. Twenty six top seller awards: Thornton's

. 3 salesman of the month awards: Landmark Ford

. Jack Gardner Friends of Wrestling Award: 2008

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Skills: EMPLOYMENT HISTORY

General Manager

July 2014 to Current - Thornton Oil Company, Bloomington, IL

Performance coaching

Conduct staff evaluations

Oversee monthly store audits

Recruit, hire, and train staff

Store Manager

April 2010 to July 2014 - Thornton Oil Company, Springfield, IL

Prepare staff weekly schedules

Assign staff daily task duties

Supervise customer service representatives (CSRs)

Reconcile shift, lottery, & daily paperwork

Prepare & manage promotional events

Manage internal and external store theft

Complete weekly inventory reports

Customer Service Representative; overnight

May 2009 to April 2010 - Thornton Oil Company, Springfield, IL

Prepare end of day paperwork

Unload weekly delivery truck and stock shelves

Complete daily cigarette inventory

Prepare store for business

Assist customers

Apprentice

October 2007 to January 2009 - C. Snow Tile, Springfield, IL

Prepare job site for floor covering

Assist owner with completion of flooring projects

Restoration Specialist

October 2005 to October 2007 - Stabalize, Springfield, IL

Prepare job site for removal of mold

Remove mold and reconstruct areas as needed

Train new employees

Marketing Consultant

December 2004 to July 2005 - Capitol Radio Group, Springfield, IL

Contact prospective clients

Present benefits of radio advertising to prospective clients

Prepare contracts between clients and radio station

Maintain a business relationship with clients.

Master Certified Consultant

February 2002 to December 2004 - Landmark Ford, Springfield, IL

Sell new & used vehicles

Maintain customer relationships through monthly newsletters

Communicate with customers to maintain customer satisfaction

EDUCATION

Gwinn High School, Gwinn MI

Music

General studies

REFERENCES ARE AVAILABLE ON REQUEST

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