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Customer Service Sales

Location:
San Francisco, CA
Posted:
December 14, 2014

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Resume:

Amelia Dunker

* **** ******, *** *********, CA **110

acg1kt@r.postjobfree.com

510-***-****

OBJECTIVE:

To obtain a challenging position within a growing organization and effectively apply my

qualifications and contribute to its continued success while furthering my own knowledge.

SUMMARY OF QUALIFICATIONS:

• Proficient administrative skills, outstanding attendance, dedicated employee

• Upbeat and positive outlook, detail oriented

• PC proficient with Windows Microsoft Office programs

• Flexible, devoted and highly competitive

• Geared towards success and positively accelerating company and personal growth

• Quick learner, very well organized, friendly and all around positive individual working

great with others.

• Fluent in Spanish

PROFESSIONAL EXPERIENCE:

Barber Shop Salon & Lounge (San Francisco, CA)

Front Desk Lead, October 2012 – September 2014

• Customer service including booking & editing of client appointment in-person,

telephonically and/or via e-mail

• Retail sales of Aveda products entailing comprehensive Aveda product knowledge

• Maintenance of front end of busy (i.e. high volume of calls) salon efficiently

• General upkeep of salon and spa areas

• Opening & Closing procedures

• Cash handling & inventory

• Use of Apple products and SalonBiz software

Guy Kornblum & Associates (San Francisco, CA)

Intern, March 2011 – September 2012

• Admin tasks

• Preparing marketing plans/packages for firm

Amelia Dunker ~ 3 27th Street, San Francisco, CA 94110 ~ 510-***-****

Express (Santa Clara, CA)

Fashion Expert, November 2005 - February 2011

• Research and successfully apply market trends and activities towards daily sales,

accountable for personal productivity and store sales

• Retain professionalism and acute verbal communication with customers, provide

pleasant customer experience

• Maintain store sale projections and cash handling, informed of sales statistics and

projection sheets through Loss Prevention Reports daily

Castlewood Country Club (Pleasanton, CA)

Administrative Support, February 2010 - October 2010

• Faxing, mailing letters, filing, arranged/confirm appointments, phone handling, data

entry; review individual member reports for company accountability; educate and assist

members with Castlewood Country Club policies and programs

• Annotate and record product reviews

Timeshare Angels (Fremont, CA)

Receptionist, December 2008 - February 2010

• Managed time share sales

• Maintain store projection goals

• Prepared spreadsheet reports for marketing & weekly sales analysis

• faxing, mailing letters, filing

• Electronic data management

• Excellent customer care

EDUCATION AND VOLUNTEER PROGRAMS:

UEI College (Fresno, CA)

January 2013

● Pharmacy Technician program

● GPA: 3.3, estimated date of graduation: December 2013

Calaveras Hills (Milpitas, CA)

September 1999 - June 2003

Amelia Dunker ~ 3 27th Street, San Francisco, CA 94110 ~ 510-***-****

● High School Diploma

Wild 94.9 (Hayward, CA)

September 2005

● Assisted in collecting food and clothing for Hurricane Katrina victims

Youth Science Camp (Los Gatos, CA)

March 2003

● Camp Counselor

Women’s Empowerment Meetup (Santa Clara, CA)

February 2002

● Facility representative

REFERENCES:

Freshta Maftoon, Guy Kornblum & Associates, Office Manager 415-***-**** ext. 2229

Zeon Kitchiner, Barber Lounge, Master Stylist 415-***-****

Mena Mead, Barber Lounge, Stylist & Color Specialist 415-***-****

Amelia Dunker ~ 3 27th Street, San Francisco, CA 94110 ~ 510-***-****



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