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Customer Service Financial Services

Location:
San Jose, CA
Posted:
December 14, 2014

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Resume:

Davia Jones

**** ****** ***** - *******, **

acg1hb@r.postjobfree.com - 443-***-****

DAVIA M. JONES

**** ****** ***** *******,** 21017

(Cell) 443-***-****

acg1hb@r.postjobfree.com

Dear Hiring Manager:

I am very interested in the position at your facility. I am confident that I would be a great addition to your team. My strengths are excellent verbal and written communication skills, rapport building, customer service, working independently and as part of a team. I am very business oriented and believe that poor customer service can damage an company . I am confident that I would be a great addition to your team.

My experience as a Teller Supervisor has provided me with an understanding of the rigorous schedule demands, the importance of customer service, collaboration linkage and documentation. Also, as a former athlete my experiences have helped me develop excellent public speaking skills, time management and a team first mentality that I have applied to my work ethic. My skill sets include an advanced knowledge in all Microsoft applications, Lexis Nexus, Fast Data, ISO 9001 and other various mainframe systems.

Although my resume provides a summary of my background and experiences, I would like to meet with you in person to discuss this position further. For your convenience, I can be reached at

(443)910-8317or

acg1hb@r.postjobfree.com

Thank you for your time and consideration.

Sincerely,

Davia M. Jones

DAVIA M. JONES. 1225 Tanner Place Belcamp, MD 21017

(Cell) 443-***-****

acg1hb@r.postjobfree.com

OBJECTIVE:

A challenging position my abilities developed through experience and education with the opportunity for growth. To acquire a position where I can utilize my skills as an on the spot decision-maker and continue to cultivate my strong work ethic and customer service skills.

EDUCATION: CCAC Boyce Campus May 2006, Criminal Justice

Fortis Institute November 2014,

Certified Medical Assistance

SUMMARY OF PROFESSIONAL QUALIFICATIONS:

• Excellent written and verbal communication skills.

• Well organized resourceful, work well independently and as a team.

• Ability to promote positive behavior and manage resistant behavior and trouble shooting.

• Adaptable at learning and understanding new procedures and techniques.

• Committed to empowering, and promoting wellness within the workplace.

• Strong work ethic and customer service skills.

• Able to provide clear and concise direction

• MS Office, AIM, Access, Dollar Bank University, Teller Training, Product Liability, Compliance, Certificate of Title Compliance (10 week course)

WORK EXPERIENCE:

Teller Supervisor- PNC Financial Services Group, Inc. 2011-2013

• Hires, coaches, reviews, supervise, and make effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.

• Prepares work schedules and prioritizes work

• Answers questions and resolves difficult or complex problems presented by tellers or other staff.

• Ensures adherence to university policies and procedures concerning teller functions.

• Examines tellers’ reports of daily transactions for accuracy.

• Verifies cash when overages/shortages occur; assists tellers when balancing problems occur using knowledge of common errors.

• Performs duties of subordinate tellers such as mail-in cashier duties, check distribution or other duties to facilitate workflow as required.

Financial Sales Consultant- PNC Financial Services Group, Inc. 2011-2011

• Implement auditor’s approved controls and procedures for servicing complex and sensitive account

• Follow up pm rates

• Perform internal audits on a quarterly basis

• Daily balance cash drawer

• Open and close accounts for customers

• Sale banking products to customers

• Speak to customers in the aisle about all service products

• Respond to telephone inquiries as written correspondence from customers

Patriot Act Specialist - PNC Financial Services Group, Inc. 2010-2011

• Provide for the collection and recording of required information for new customers (including name, identification number, physical address and, for individuals, date of birth);

• Provide risk based procedures for verification of the identity of the customer to the extent reasonable and practicable

• Provide customers with adequate notice that we are requesting information to verify their identities

• Ensure the record retention standards are maintained for CIP

• Working closely with my service partners (branches and other line of business) to insure complex and sensitive client information is handle accordingly

• To the extent that these individuals are existing customers, the identification verification that was utilized when the account was opened or subsequently obtained may be considered in connection with these additional verification requirements.

Ops Analysts I-PNC Financial Services Group, Inc. 2008-2010

• Complete Reg-E and Z, ATM, Online Banking, ACH, Visa Check Card and Fraud disputes for all PNC markets.

• Adherence to financial and regulatory time-frames and related risk mitigation.

• Manage the provisional debit and credit process via internal and third party system entries and make adjustments to multiple general ledger accounts and customer accounts.

• Investigate and resolve daily funds transfers and exception items, monitor, and clear all aspects of processing chargeback’s, clear various other general ledgers associated with processing monetary entries through PNC internal and third party external systems.

• Regulatory compliance, auditing and data collection experience will enable me to act as a first line of mitigation regarding loss avoidance and risk control.

Team Leader Cash Administrator- The Bank of New York Mellon 2007-2008

• Managing the cash investments of sensitive client accounts

• Balance billions of dollars on a daily basic

• Encourage teamwork among co-workers

• Investigate shareholder inquires through research

Search Coordinator/Processor- Renaissance Settlements LLC 2005-2007

• Organize and coordinate closings with brokers, real estate officers, lenders, and closing agents

• Balance the net process from lender to the wire amounts

• Document preparation of deeds, Power of Attorney, Mortgage Satisfaction Pieces

• Issue title insurance and endorsements

• Set up escrow accounts

• Calculate recording fees, transfer stamps, and tax proration

• Implement auditor’s approved controls and procedures for servicing complex and sensitive client accounts

References

AVAILABLE UPON REQUEST



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