Eric Wendt

**** ********** **. *. **********, FL 33761 727-***-**** acg1bc@r.postjobfree.com

OBJECTIVE:

Obtain a position in Marketing: Operations or Purchasing

OVERVIEW:

Consistently deliver customer satisfaction through exceptional customer service

Able to research, identify and process work flow data to streamline efficiency

Focus on new product development, introduction and rollout to customers

Brand positioning and strategic business planning for products and services

Training on systems, procedures and web-based processes and systems

Technical expertise combined with customer service for maximum effectiveness

EDUCATION:

Bachelor of Business Administration and Marketing, McKendree College, Louisville,

Kentucky

RECENT PROFESSIONAL EXPERIENCE:

06/2012 – Present MARKET DEVELOPMENT/CLIENT SERVICES SPECIALIST

Stone Mart Inc.

§ Manages various territories inside and outside Florida

§ Handles client requests while in the field

§ Responsible for finding new business opportunities for company while out in the field

§ Consults on all product options

09/2010 – 12/2011 ONLINE TRAINER- SENIOR ACCOUNT SPECIALIST

Win Life/Get Motivated

§ Responsible for presenting the outlay of a financial website

§ Responsible for managing customers progress thru investing program

§ Responsible for maintaining accounts

§ Responsible for retention of customers

11/2009 – 04/2010 C.P.A. REVIEW SPECIALIST

Bisk Education, Tampa, Florida

§ Responsible for keeping track of inventory and assisting clients with setting up orders

§ Following up on inquiries about product lines that were made either by telephone or

email

§ Responsible for being main point of contact with customer thru C.P.A. Studies process

05/2008 – 08/2009 SUPPLIES SALES REPRESENTATIVE

Nationwide Data Systems, Tampa, Florida

§ Responsible for keeping track of inventory and assisting clients with setting up orders

§ Prospecting for new clients and maintain current business relationships

§ Data management to develop future marketing plans and make purchasing decisions

§ Direct daily warehouse operations to ensure that implementation schedule is adhered to

§ Handled all client information on Quickbooks platform

11/2007 – 03/2008 ACCOUNT SERVICES REPRESENTATIVE

JPM Chase, Tampa, Florida

§ Assisted customers with their Health Savings Accounts

§ Researched requests for information and relayed account activity to customers

§ Assisted with managing outbound call campaigns regarding accounts

§ Involved in other operational maintenance projects as assigned

07/2006 – 01/2007 FINANCIAL SERVICES REPRESENTATIVE

E*Trade, Tampa, Florida

§ Responsible for assisting E*Trade clients with researching their accounts

§ Handled general requests such as requesting funds and refunding fees

§ Assisted clients with navigating the E*Trade website to manage their accounts

§ Responsible for managing on-time call quality and organizational effectiveness

08/2005 – 07/2006 COLLECTIONS SPECIALIST

Macdill Federal Credit Union, Tampa, Florida

§ Responsible for collecting on outstanding loans that were past due

§ Contacted all credit union members and handled incoming requests

§ Assisted customers with payment arrangements and tracked payment data

§ Responsible for managing information workflow for clients in Collections Department

05/2004 – 01/2005 BILLING ANALYST - HELP DESK REPRESENTATIVE

Metropolitan Life, Tampa, Florida

§ Responsible for assisting staff on how to utilize web based monthly billing system

§ Instructed on how to manage different insurance and investment work flows

§ Provided training on web site and internal support as needed

PREVIOUS PROFESSIONAL EXPERIENCE:

09/2002 – 02/2004 DATA ANALYST

Humana, Louisville, Kentucky

§ Responsible for information analysis for four simultaneous system databases

§ Worked in Operations/Special Projects which required a combination of research and

development on various state-of-the-art database platforms and updating information in

Metavance Operations

§ Converted the majority of provider records from one platform to a more user friendly

platform

05/2000 –08/2002 COLLECTIONS SPECIALIST

Providian- First Select, Louisville, Kentucky

§ Responsible for negotiating the collection of consumer debt from non-legal status to post

judgment status

§ Assisted Providian customers with debt consolidation and upgrades to Providian's most

useful account

§ Responsible for customer inquiries into their current accounts and daily managerial

responsibilities

06/1998 – 01/2000 MERCHANDISING COORDINATOR

National Distributors, Tampa, Florida

§ Displayed and supported product for leading distilled spirits wholesaler

§ Assisted sales force by providing product for displays and promotions

§ Contacted key accounts to provide necessary promotional materials

§ Responsible for the implementation of various retail grand openings

SKILLS:

Sales Marketing Inventory Management

Training Branding Customer Service

Collections Negotiation Data Management

Research Telemarketing Work Flow Analysis

Purchasing/Procurement

TRAINING:

Computer coursework in A+ and Microsoft/Cisco programs

REFERENCES:

Will be furnished upon request.

Contact this candidate