Irma Thompson

Atlanta, Georgia

Mobile: 678-***-**** or 404-***-**** Email: acg1ap@r.postjobfree.com

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RECEPTIONIST ADMINISTRATIVE ASSISTANT

FOCUS: Front Office Community Engagement Customer Service Skills

Leadership

EXPERTISE: Deep understanding & passion of the services and resources of an

office environment

SKILL SETS: Excellent Phone Voice High Volume Phone Calls

Confidentiality Exceptional Organization Skills PROMOTIONS:

Receptionist Administrative Assistant Executive Assistant Project

Assistant

COMMUNITY PRESENCE: Volunteering Fundraising Special Project

Organizing

Profile:

Six plus years experience as a Front Office expert with the ability to

memorize phone numbers and extensions in a matter of days; a demonstrated

achiever with exceptional knowledge of business practices. Extremely

effective in establishing client/vendor relationships based on an

environment of mutual trust, the ability to learn new concepts quickly and

interact with senior management professionally with a positive attitude. A

strong diverse background combined with first hand knowledge and

interaction with multicultural communities in both public and private

industries.[pic]

DRIVING FORCES:

Top-line Office Performer

Receptionist and Front Office

Multi-line switchboard Expert

Administrative support to C Level Executives, Senior Management,

Designers and other employees daily

Microsoft Office Suite and Vision Programs for company correspondence,

contacts and billing

Calendar management

Google, Facebook, Twitter, Instagram, iPhone Apps

Key administrative support in creating presentations, and proof reading.

Hands on support to employees with equipment and document issues

Client services; with a focus on the mission of company

Performed other office duties assigned to me

Special Event Projects

Recruit volunteers and community partners to provide services

Ensures staff understands responsibilities and provides leadership to

accomplish all goals and bench marks

Builds partnerships with employers to create monthly and annual events

Community Relationship & Volunteering

AID-Atlanta, Hands on Atlanta, Habitat for Humanity, Big Brother Big

Sisters, Breast Cancer Foundation,

Food and Clothing Ministry, Hosea Williams Feed the Hungry

EMPLOYMENT PERFORMANCE HISTORY

Receptionist/Administrative Assistant / Hendrick, Inc. / Atlanta, Georgia

2011- 2014

> Responsible for answering multi-line phone system and taking messages

> Responsible for coordinating appointments for CEO, Senior Management

and Senior Designers

> Prepared monthly expense reports for senior staff

> Maintained travel arrangements and travel budget for CEO's, Senior

Management and designers

> Responsible for monthly supply, postage, FedEx, office equipment and

Admin budget

> Assisted the Accounting department with billing and inputting Admin

budget and expenses into Vision

> Responsible for ordering and monitoring supplies for entire office

> Maintained database of clients, reps, COI, W-9's

> Ensure the safekeeping and cleanliness of front office area

> Assisted Marketing Department with preparing AIA contracts

Admin Assistant/Project Assistant / Greg Switzer Architecture, PC /

Atlanta, GA / Feb 2005 - Aug 2010

> Organized and maintained items in the Product Library

> Responsible for daily supervision of Architectural plans sent to

Contractors, County Permit Office and Engineers

> Organized, edit, printed and emailed CAD Documents to clients and

contractors

> Responsible for enforcing daily and weekly time schedules and

preparing transmittal's and submittals for outgoing work

> Prepared meeting minutes

> Responsible for ongoing relations with Reps and some key business

contacts

> Conference room facilitator for client/vendor meetings

> Designed company video

> Filing, copying and binding of confidential documents and created

project binders

> Coordinated meetings, appointments and interoffice events with vendors

and new clients

> Maintained travel arrangements and accommodations for Principal

Architect and Designers

> Research for new projects

EDUCATION

Associate Degree - Business Administration/Management

COMMITMENT TO COMMUNITY

Affiliations

Volunteer and helper for several fundraisers and various Politicians in the

City of Atlanta, Dekalb County, State of Georgia, Miami-Dade County

Florida, the 2000 & 2008 Presidential Campaign and various political

campaigns in other cities and states.

AWARDS

> Earned excellent marks on performance reviews for excellence in phone

etiquette and accuracy, "Top Performer" and quality control.

> Employee of the month after only 4 1/2 months with the company, after

1 year was promoted from Receptionist to Administrative Assistant for

COO, 1 years later to Executive Assistant to CEO

> Employee of the year for three consecutive years, employee of the

month 4 times and a Special Achievement Award for story and

photographs.

REFERENCES

PERSONAL:

Ira Brown - 678-***-**** and Crystal Backmon - 404-***-****

PROFESSIONAL:

Greg Switzer - 917-***-**** and Germaine Stevenson - 404-***-****

Contact this candidate