Prathima Nagaraj

+919*********

Career Objective:

A position in a result-oriented company that seeks an ambitious and career

conscious person, where acquired skills and knowledge will be utilized

towards continued growth and advancement. Immensely experienced in Call

Quality, A very quick learner, open to feedback, and a very adaptable

attitude has enabled me to fit in such a varied and complex processes, and

not only survive but also exceed in these streams.

PROFESSIONAL SUMMARY:

Over 5+years of experience in HR Transformation processes with fast-paced,

rapidly expanding and changing environment organizations. Proficiency

includes Data Management, Client Engagement, Business Operations,

Transitions and Service Delivery.

Accenture Global Services [5.10 Years]

Tenure: 5.10 Years (3 July 2008 - till 31 May 2013)

Designation: Sr. HR Process Analyst

Accenture India Pvt Ltd, Bangalore :-

Accenture is a leading service provider in India. It offers a range of

business process outsourcing solutions, Consulting and IT support to larger

global corporations. Accenture brings its expertise in Banking, Human

Resources, Financial Services, Securities, Insurance and Health Care and

Knowledge Services.

Skills:

. Worked for a client on Employees Transactions like New Hire,

Compensation and Benefits, Work Force Admin & Exits team for Europe,

UK and USA employees.

. Handled Employee Health Benefits, Hire, Promotion, Transfer, Leave

Administration such as Maternity/Paternity, Long term sickness,

Paid/Unpaid LOA process.

. Managed the team in handling end to end Annual Pay Review for the

employees entitled for the salary hikes.

. Responsible for maintaining resource Dashboard operations billing for

new projects.

. Enhanced communication channels with the Client and with On-shore

Delivery team for educating on various Process Improvement and

Compliance related matters.

. Responsible for planning, communicating and execution of end to end

Compensation & Benefits initiatives/policies/ processes.

. Monitor month-on-month payroll processing to ensure timely and

accurate salary disbursement for new joiners.

. Attend weekly calls and escalation calls with Client and Payroll team.

. Examine the Reports like, Productivity Report the Daily report of the

team and upload the same in the SharePoint for client's view.

. Allocating the work to the team members and helping them in

prioritizing their work, maintaining the client satisfaction and to

exceed the client expectation.

. Controlling the team's performance & the SLA's consistently as agreed

to client deliverables.

. Conduct team huddles on daily basis and discuss the process updates.

. Run the Process Knowledge Test for the team members every month and

provide them the feedback.

. Perform Quality checks and Auditing for the team to ensure 100%

accuracy and client satisfaction.

. Conduct Brain Storming sessions on a regular basis aiming at process

improvement ideas and better efficiency of the process.

. Also coach the bad performers in conducting the Re-fresher training

and help them in providing weekly feedbacks to meet the client

satisfaction as a team goal.

. Conduct Team Huddles within Internal Service Lines and fix the process

gaps within the teams.

. Participated in cross-functional training for team backup for other

service lines such as Rewards and Contact Centre.

. Participated in various process improvements planning and handled

solely different projects in Hand-off process from the Local Delivery

Centre to Regional Delivery Centre.

. Scheduling and conducting online courses and classroom trainings for

the team members.

. Conduct team-building activities every month to build the streamline

within the team members and organization.

. Identify and escalate the complex issues to the Ops Manager.

. Provide team's operational statistics as requested including daily

reports on operations.

. Effectively and proactively control costs and assists in various cost-

saving initiatives to the Client.

. Attend Weekly Calls with the Client-Service Delivery Manager's and

discuss on the escalations, process improvements ideas and provide

them the last week's team's performance, challenges and appreciations.

SELECTED ACHIEVEMENTS, REWARDS AND RECOGNITIONS:

AT ACCENTURE SERVICE PVT.LTD:

. Widely recognized for initiating cross-training activities within the

team, thus creating more flexibility and better to cost-to-serve

opportunities.

. Won Summit Awards and Numero One for Outstanding Performance and

Innovative Ideas across other deals.

. Received a Spot Award from my Operations Manager for driving Operational

Excellence initiative in the team and creating awareness in the team

about Operational Excellence.

. Always received the best rating in every performance rating cycle by

exceeding all the set expectations of my current career level.

. Received lot of appreciations and excellent feedbacks from client and

managers.

Accenture Services Internal (Oct 2012 - May 2013)

Lead users. As an extension of the global PA/OM team, I help to ensure

successful understanding and use of the system. I serve as the connection

point between the local users who update the system and global PA/OM team

who administer and support the system.

Job Responsibilities:

. I'm a Lead User for this process and I'm a critical component for the

support HR processes

. First line of support for end users - Mumbai and Global Teams/Onshore

Support teams

. Representative for the department / process team - SUT

. Ability to communicate effectively with technical team, users and

management - Communications to downstream teams.

. Testing expertise - Implementation role including Test Environments and

UATs

. Outstanding SAP training - Conducting various training programs for end

users

. Continuous process improvement

. Ability to document processes functional specification etc - LWIs,

Payroll Docs, User Reference Guides, Share Point, Job aide

. SAP knowledge - Complete Knowledge Base.

Personnel Administration

. Configured Enterprise structure and Personnel Structure Maintained

Employee Number Ranges.

. Customized of Info type Menus, Info groups and Action types, like Hiring,

Promotion, Transfer, Separation, etc.

. Defined The Employee Attributes. Maintained Master data for all

Employees.

. Configured payroll areas and control records Maintained required info

types such as 0000,0001,0002,0006,0007,0008 etc

Org Management

. Created organizational structure of the company by using Expert mode,

Organization & Staffing and Simple Maintenance.

. Create organizational units, jobs and their description, positions and

their description, and tasks through expert mode.

. Created Reporting structure as per the Clients' requirement

. Assigned relationships between different objects like tasks and

positions, jobs and positions, positions and organization units.

Logica Services Pvt Ltd (From Nov 2013 - October 2014)

Job Profile - HR -Team lead

Responsibilities

> Recruitment & Interviews.

> Training & Development.

> Employee Interaction & handling their grievances.

> Arranging uniforms and other safety related items to the concerned

employees.

> Employee Transport co-ordination.

> Arranging travel for the required personnel within city and outside.

> Employee joining & Exit formalities.

> Arranging medical checkup for the employees.

> Administering Courier - incoming & outgoing.

> Leave Management.

> Conducting & organizing monthly motivation program for employees.

> Supervision of telephone bill payments of the company & employees

official contact numbers.

> Introduction & Induction for the newly joined employees.

> Sourcing of candidates through Job Site/Advertisements/References as

per the Job Profile.

> Screening and Short-listing profiles as per requirements at the

initial level.

> Submitting to hiring Managers, coordinating interviews and offers.

> Independently worked on requirements.

> Maintaining a comprehensive data bank of all software professionals

with varied background.

> Arrange interviews with the technical panel of the clients.

> Following up with prospective candidates until they complete all

rounds of the Interview.

> Plan, develop and implement strategy for HR management and development

(including recruitment and selection policy/practices, discipline,

grievance, counseling, pay and conditions, contracts, training and

development, succession planning, moral and motivation, culture and

attitude development, performance appraisal and quality management

issues).

> Establish and maintain appropriate systems for measuring necessary

aspects of HR development

> Monitor, measure and report on HR issues, opportunities and

development plans and achievement within agreed formats and timescales

> Manage and control departmental expenditure within agreed budgets.

> Maintain awareness and knowledge of latest HR development theory and

methods and provide suitable interpretation to directors, managers and

staff within the organization.

> Ensure activities meet with and integrate with organisational

requirement for quality management, health and safety, legal

requirement, environmental policies and general duty of care.

EDUCATIONAL QUALIFICATION:

DEGREE UNIVERSITY/SCHOOL GRADE

B.COM-Commerce Sri Vinayaka Mission FIRST CLASS

University

12th Standard Sri. Ramakrishna College FIRST CLASS

S.S.L.C St.Joseph's girls convent FIRST CLASS

High School

PERSONAL DETAILS:

Marital Status Single

Languages Known English, Tamil, Hindi, Kannada

E-mail ID acg0p7@r.postjobfree.com

Contact Number +919*********

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