Guru Chinapen

Sales associate/footwear specialist

** ******* ***** - ******* ****, NJ 08824

acg0jz@r.postjobfree.com - 732-***-****

I have been in retail selling luxury shoes, jackets. shearling/rabbit coats for men and women with 20 plus years

experience.

Having worked on 5th Ave (Rockefeller Center), I have dealt with almost every type of clientele. I am dedicated,

punctual, hard working, and believe in customer service and satisfaction.

WORK EXPERIENCE

Sales Associate/Customer Service:

bloomingdale's inc - New York, NY - April 2013 to December 2013

Responsibilities

assist customers in foot wear needs, create sales, cashier, assist with stock when needed,

maintain sales floor,

Accomplishments

show work ethic and using experience to assist others.

Skills Used

customer relations, knowledge of brands, ability to sell, experience in the field.

sales/manager/buyer

botticelli shoes - New York, NY - September 2002 to April 2013

Responsibilities

open/close, responsible for day to day operations. delegating responsibilities to managers of other stores,

working hand in hand with owner/ceo to improve brand, attending micam shoe/accessory show in Milano Italy

to select best quality merchandise for our clientele.

Accomplishments:

Exceed sales goals by understanding customers needs and wants, creating multiple sales, and selling off

season merchandise.what to purchase in order for the stores to be successful and clientele to be happy and

satisfied, created customer satisfaction cards and thank you notes.

integrated e-mails and website for company. integrating retail pro pos

Skills Used

ability to interact with vendors in Italy, eliminating dead stock, re-ordering best sellers, adding additional colors

and sizes. updating sales/stock staff on techniques.

salesperson/assistant manager:

botticelli shoes - New York, NY - September 1998 to September 2002

Responsibilities

open/close store, daily deposits, set goals, analyze reports, employee schedules, ensure that restock is done,

oversee inventory in other locations.

Accomplishments

made everyone involved, created a team atmosphere, educate sales staff on product knowledge, created a

list of customer wants and needs monthly meetings with individual staff members.

Skills Used

being even keeled, listening to staff needs in order to improve sales, training stock personnel in order to

maintain and welcome input as how to improve warehouse and stores stock room.

Stock/Sales Associate

botticelli shoes - New York, NY - September 1992 to September 1998

Responsibilities

supervise stockpersons, maintain sales floor, assist customers in footwear needs, creating sales with product

knowledge, assisting sales staff, training new employees about stockroom

Accomplishments

creating more sales with knowledge and experience learned being in stock and learning from manager.

Skills Used

how to fit, adjust shoes by stretching, or making smaller to ensure a perfect fit. customer service, my patience

and ability to listen.

Stock Clerk

botticelli shoes - New York, NY - September 1987 to September 1992

Responsibilities

maintain warehouse, stores stockroom, shipping/receiving (domestic & international).

distribute shoes to other locations.

Accomplishments

redesign stock for efficiency, created specialty sections for sale merchandise, hard to find sizes, set a work

ethic. Finding the best cobblers, tailors to keep customers merchandise in great shape.

Skills Used

to be efficient in order to create more sales for the associates, to do minor repairs on shoes- stretching, insoles,

gluing, dyeing etc - listen to what's needed. anticipate the needs of the salesperson.

EDUCATION

general

chomedey polyvalent high - Laval, QC

1982 to 1986

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