JOB OBJECTIVE

Desktop or printer support in a Novell NetWare or Windows NT

environment.

FUNCTIONAL SUMMARY

- Over 14 years experience in network and computer support.

- Fully qualified with Comptia, HP, Lexmark, Microsoft, and Novell

certifications.

- Superior technical problem solving skills allowing a high

percentage of 1st time fixes, resulting in reduced computer downtime

and fewer repeat service calls.

- Extensive background and experience with computers, communications

theory and electronic equipment acquired through experience with the

Canadian Armed Forces.

- Received two workplace commendations for solving unusual and

complex computer problems.

- Independent, conscientious, self-motivated and committed to

developing strong product knowledge.

CERTIFICATIONS

- Certified Novell Engineer (CNE 6)

- Comptia A+, PDI+ Service Technician, Network+

- Comptia Security+, Server+, CDIA+

- HP APS Designjet and Laserjet

- Microsoft Certified Systems Engineer (MCSE 2003)

EXPERIENCE

Technical Analyst II - Acrodex, Calgary, Alberta

Nov 2013 - Feb 2014

- Did printer service calls for Lexmark printers and MFPs.

- Did laptop pickups and dropoffs for a major client.

Printer Technician - Great Northern Data Supplies, Calgary, Alberta

2011 - 2013

- Did printer service calls for HP and Lexmark printers.

- Handled purchase orders for printer service parts.

- Researched part or technical item info for other members of the

company.

- Administered the PrintSolv application for printer toner alerts

and monitoring.

- Handled some Web site administration for the company.

Printer Support - Great Northern Data Supplies, Calgary, Alberta

2009 - 2011

- Provided printer support for a major oil industry head office in

Calgary.

- Did first and second line tech support to HP printers.

- Forwarded service calls on other makes to a service provider.

- On an as needed basis updated print queues, and printer records.

- Was the go-to person on printer technical questions.

- Administered the Ecopy Sharescan and HP JetAdmin applications for

the company.

Technician - Compugen, Calgary, Alberta

2008 - 2009

- Conducted HP printer repair and troubleshooting.

- For most of this time I was onsite support for a major corporate

client. I also set up printer monitoring and reporting software(HP

JetAdmin) at this site.

Technician - Unisys, Calgary, Alberta

2007

- Conducted Dell and Xerox printer repair and troubleshooting.

- Conducted Dell desktop repair and troubleshooting.

System Engineer - MicroAge, London, Ontario 2001 - 2005

- As part of an onsite team for a major corporate client performed

installations and repairs, with a high rate of customer

satisfaction.

- Served as the primary file server repair contact from 2002 onward.

- Conducted desktop installation, repair and troubleshooting.

- Conducted laser printer installation, repair and troubleshooting.

Consultant - Copyland, Inc., London, Ontario 1999 - 2000

- Worked as part of a team doing configuration and installation work

on 45 NetWare servers for a local school board. This project

included installing applications on the servers, setting up

printers, login scripts, and correcting NDS problems. The school

board was fully satisfied with the team's work at the end of the

project.

- The NetWare NDS problems that were solved included time

synchronisation errors, locked NDS partitions, and incorrect printer

server setups. I was part of this project from the start in Dec.

1999 until its completion in April 2000. My contributions were:

- changing the printer configurations,

- helping to create new users,

- modifying user login scripts and user rights, and

- acting as a second line trouble-shooter for the rest of the

team.

Computer Technician - I.T. Taskforce, Inc., London and area

1999

- Installed and configured Windows NT computers for Unisys/Zellers,

as part of a national rollout of new equipment to Zellers stores

across Canada.

Canadian Armed Forces, various locations

Prior to 1999

Communications Operator - Communications & Electronics Branch

- Performed systems operation and troubleshooting for advanced

satellite communications, signals development, and networking

operations.

- Honourable discharge upon completion of tenure.

- Received commendations in 1994 and 1995 for job knowledge and

problem solving skills.

EDUCATION

CDI College of Business & Industry, London, Ontario

1998 - 1999

LAN Administration Diploma

CNE/MCSE Self study program. 1999 -

2007

Completed studies leading to MCSE certification including Windows

95, NT Server 4.0, Windows 2000, Windows 2003, and MS Exchange.

Completed studies leading to CNE certification including

IntraNetware 4.11, NetWare 5, and Netware 6 administration, NDS

design and implementation, Windows NT integration, ZenWorks and

Network Management.

Contact this candidate