Patrick E. Wright

***** ******** ** *** ****

San Antonio, Tx 78259

210-***-****

acg0fy@r.postjobfree.com

OBJECTIVE:

I would like to utilize the customer service and leadership knowledge I have acquired within the past eight years in order to offer excellent support in an effective manner. My strong organizational abilities, along with my team player oriented communication skills and customer service knowledge allow me to utilize my multitasking, self-motivated energy towards productivity. I am extremely self-motivated and possess a strong amount of customer interacting & service skills, creative and persuasive ideas, problem solving techniques, customer rapport building skills, and courteous telephone communication skills.

QUALIFICATIONS:

I possess excellent verbal communication skills, both in person and over the telephone to enable building strong customer relationships. Have the ability to quickly compile a detailed knowledge of the company’s products and services. Utilizing the best problem solving skills to ensure customers/client’s needs are addressed and met. Successfully reached quotas based on my self-motivation, persistent, strong product knowledge and positive nature.

EDUCATION:

2001-2005 High School Diploma, Northside Excel Academy H.S

EMPLOYMENT

Customer Service Technician, Rackspace 6/14-Present

Handle customer support requests primarily via phone and tickets. Providing basic email troubleshooting of product offerings to diagnose whether the customer issue is on the email server and if so, what can be done to rectify situation. Exercising good judgment in decision-making in order to routinely deliver exceptional customer support at all times.

Sales Associate, Vans 11/13-01/14

Provided excellent customer service and sales as outlined in the Vans SKATE training program which includes, greeting, fitting/measuring, and assisting with meeting the customer’s needs and ensuring they experience the full breadth of the Vans product lines.

Operations Supervisor / Senior Trainer, Travelocity Business 04/11- 04/13

Was the first point of contact for front line agents regarding business policy and customer procedures. Additionally, handled supervisor escalation calls. Offer follow-up and research in relation to customer service and travel portal related issues. Also assisted in processes and fulfillment of support agents. Provide updated policy and process changes to front line agents, to include additional training to ensure agents have an understanding of change. Also conducted interviews for new agents, as well as performance reviews of existing agent.

Licensed Insurance Agent, Allstate Insurance Company 06/10-10/10

Responsibilities include calling customer leads to sell insurance products, offer guidance and help through decision making, and utilizing licensing and training skills to overcome customer objections and meet sales goals. I have met sales goals by consistently doing customer follow ups, persistently approaching customer needs head-on and with integrity, and demonstrating a can-do attitude. Utilizing strong product knowledge, and digging deeper to discover customer true needs and wants, helps me to meet and deliver customer expectations.

Senior Travel Agent, CWT Sato Travel 09/09 - 04/10

Responsibilities include direct phone sales, assisting corporate travels manage their business travel needs. I have met and exceeded sales goals. I provided guidance and travel knowledge to customers, helped them understand policies to customers' needs and wants. I helped coach new agents and provided feedback and guidance to new agents joining the team.

Deposit Account Specialist, USAA Federal Savings Bank 1/09 - 08/09

Provided customer support in an inbound environment, with the focus on banking products offered by USAA. While building customer rapport, identified other needs to included insurance and financial guidance.

Executive Travel Agent, American Express Corporate Travel 7/05 - 1/09

Responsibilities include direct phone sales, assisting corporate travels manage their business travel needs. I have met and exceeded sales goals. I provided guidance and travel knowledge to customers, helped them understand policies to customers' needs and wants. I helped coach new agents and provided feedback and guidance to new agents joining the team.

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