**** ******* **** **

Las Vegas, NV *****

702-***-****

acg0b1@r.postjobfree.com

Tracy R. Choyce

Objective

Seeking a customer service/dispatcher position where I can utilize my

computer, interpersonal and telephone skills to enhance customer support

and promote a positive company image.

Skills

Communication MS Word Multi-tasking

MS Outlook Management Skills Coordinating

MS Excel Team Player Dispatching

Experience

Airline Operation

. Communicated with internal departments and ramp coordinators on

passenger's arrival and flight information

. Generated revenue and promoted sales

. Provided travel packages and closed the sales

. Experienced in Airlines Shares system

Hospitality

. Used Windows based computer applications and reservation system to

efficiently process customer's reservations

. Maintained daily guest and room reports

. Provided quality customer service to promote company image

Customer Service

. Coordinated with other departments for customer service support

. Monitored calls to provide customers with correct information

. Responded to inbound calls, provided assistance, and cash handling

. Listened to dissatisfied customers, identified their problems, and

implemented solutions

Work History

Box Office Agent Flamingo Hotel & Casino 02/2013 - Present

Dispatcher Super Shuttle Veolia Transportation 11/2012 - 01/2012

Passenger Service International Agent Air Serv Corp 04/2011 - 12/2012

Sales Associate Denver Picture Show Popcorn 03/2007 - 09/2011

Operation Agent Frontier Airlines 03/1999 - 11/2009

Education

Travel Secretary Diploma Denver Business College - Denver, CO

Accounting Community College of Denver - Denver, CO

High School Diploma Thomas Jefferson High School-Denver, CO

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