Makenzi McIntosh
**** * *********** *****, ****** KS 66061
Cell: 913-***-**** - acg039@r.postjobfree.com
Career Overview
Highly enthusiastic customer service professional with client interface experience
Skilled and committed to addressing customer concerns with speed, accuracy and professionalism
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to
minimize customer dissatisfaction and increase customer loyalty
Core Strengths
High customer service standards Exceptional interpersonal skills
Strong organizational skills Active listening skills
Proficient in conflict resolution Energetic work attitude
Accomplishments
Customer Assistance
Worked with company systems and diligently completed all assigned tasks, working overtime as needed
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions
Assisted customers over the phone regarding store operations, product, promotions and orders
Work Experience
Customer Service Adviser/ Asst. Book Keeper
November 2013 to Current
Green Lantern Car Wash Express Service
Olathe, KS
Service Adviser
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
Cross-trained and provided back-up for other customer service advisers when needed
Developed highly empathetic client relationships and earned reputation for exceeding sales goals
Worked as a team member performing cashier duties, product assistance and cleaning
Book Keeper
Verified company safes and drawers
Performed credit and total accounts on computer spreadsheets/databases
Prepared financial and regulatory reports
Scheduler/Recruiter
June 2014 to July 2014
American Income Life
Overland Park, KS
Answered, reasoned, and resolved candidate questions and concerns
Scheduled interested candidates
Maintained a forty calls per hour average
Educational Background
Composition 1 English : 2014
Johnson County Community College
High School Diploma : 2014
Olathe North High School