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Customer Service Representative

Location:
Overland Park, KS
Posted:
December 13, 2014

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Original resume on Jobvertise

Resume:

Makenzi McIntosh

**** * *********** *****, ****** KS 66061

Cell: 913-***-**** - acg039@r.postjobfree.com

Career Overview

Highly enthusiastic customer service professional with client interface experience

Skilled and committed to addressing customer concerns with speed, accuracy and professionalism

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to

minimize customer dissatisfaction and increase customer loyalty

Core Strengths

High customer service standards Exceptional interpersonal skills

Strong organizational skills Active listening skills

Proficient in conflict resolution Energetic work attitude

Accomplishments

Customer Assistance

Worked with company systems and diligently completed all assigned tasks, working overtime as needed

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions

Assisted customers over the phone regarding store operations, product, promotions and orders

Work Experience

Customer Service Adviser/ Asst. Book Keeper

November 2013 to Current

Green Lantern Car Wash Express Service

Olathe, KS

Service Adviser

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

Cross-trained and provided back-up for other customer service advisers when needed

Developed highly empathetic client relationships and earned reputation for exceeding sales goals

Worked as a team member performing cashier duties, product assistance and cleaning

Book Keeper

Verified company safes and drawers

Performed credit and total accounts on computer spreadsheets/databases

Prepared financial and regulatory reports

Scheduler/Recruiter

June 2014 to July 2014

American Income Life

Overland Park, KS

Answered, reasoned, and resolved candidate questions and concerns

Scheduled interested candidates

Maintained a forty calls per hour average

Educational Background

Composition 1 English : 2014

Johnson County Community College

High School Diploma : 2014

Olathe North High School



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