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Sales Representative Customer Service

Location:
Norcross, GA
Posted:
September 17, 2014

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Resume:

H. Jonathan Wright

**** ********* *****

Buford, Ga, 30519, United States

770-***-****

acfzzi@r.postjobfree.com

Professional Experience

DXP Enterprises, Suwanee, Ga. United States

Account Manager, May 2013 to Present.

Charged with creating new accounts in territory that includes

McDonough to Toccoa, and the North portion of the state. Also required

to maintain accounts opened by salesmen that left DXP.

SprayRite Finishing Systems, Flowery Branch, Ga. United States

Contractor February 2013 - May 2013, hired to assist with stainless

steel paint piping system. Installed pumps, controls and overhead

piping to paint robots.

Anderson Hill Consultants, Buford, Ga. United States

Contractor September 2012 - February 2013, hired to bring foreclosed

homes that were owned by banks up to selling condition. All types of

construction was required.

Habasit USA, Rossi Gearmotors, Suwanee,Ga. United States Customer Service

Representative, Inside Sales January 2007 - August 2012

. Keep records of customer interactions or transactions, recording

details of inquiries, complaints, or comments, as well as actions

taken. Issued RMA numbers for tracking and evaluation purposes.

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Contact customers to respond to inquiries or to notify them of claim

investigation results or any planned adjustments.

. Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or

adjusting bills.

. Worked with Outsides Sales, Distributors and end users to determine

the best application solution(s). Supplied repair advise and equipment

schematics to determine components needed for repairs.

Regional Supply, Inc Marietta,Ga.United States

Outside Sales Representative March 2006 - December 2007

. Regional Supply is a distributor for Habasit Belt Materials and Melton

USA Hotmelt equipment. While working for Melton, I was involved with

Hotmelt applications for Regional Supply. I was asked to go into

outside sales for Regional Supply after successful installations of

Hotmelt equipment.

Melton USA, Inc.Winder,Ga.United States

Outside Sales Representative January 2005 - February 2006

. Territory included Georgia, North Florida and Alabama. Sales and

installation of Melton Hotmelt systems. Trouble shooting equipment

with manufacturing defects required extensive travel throughout the

Southeast US. Inspection and repairs assured equipment performance

without product replacement.

Meltpro Systems, Inc.,Auburn,Ga.United States

Outside Sales Representative February 2003 - January 2005

. Territory included Georgia, North Florida, West Tennessee and Alabama.

Sales and installation of Hotmelt and cold glue equipment was primary

responsibility.

Air Products Company,Cumming, Ga.United States

Outside Sales Representative June 1994 - February 2003

. Responsible for the sales, installation and service of pumping,

transfer, metering and finishing equipment primarily in Georgia. Also

responsible for sales of Wilkerson pneumatic controls, Hansen

couplings and related products.

Georgia Pacific Resins, Inc.Decatur,Ga.United States

Outside Sales Representative June 1989 - June 1994

. Territory included states East of Mississippi. GP Resins was buying

metering equipment from me when I was with Air Products Co. I was

approached by GP Resins to buy, install and maintain metering

equipment for their "patch" product. This product was used to upgrade

plywood defects. After 5 years this project was sold and I was re-

hired by Air Products Co. to resume my position in sales.

Air Products Company,Cumming,Ga.United States

Outside Sales Representative February 1985 - June 1989

. Primary responsibility was to sell, install and service industrial

equipment and systems manufactured by Graco, ProtectAire Spray Booth

Systems, Hansen Couplings and Wilkerson Air Controls and Refrigerated

Air Dryers in the Southeast.

Air Products Company,Cumming,Ga.United States

Office Manager January 1983 - February 1985

. Inside sales, statistical reports, purchasing, customer service,

accounts receivable and collections. Maintaining proper inventory

levels.

Warehouse Manager January 1980 - January 1983

. Set warehouse controls, cycle counts, inventory levels, shipping and

receiving. received training to assess damage and repair costs for

system(s) equipment from Graco and Wilkerson.

Education

Dekalb Community College,Decatur,Ga.United States

Completed coursework towards History

Southwest Dekalb High School,Decatur,Ga.United States

General, June 1974

. DECA Distributive Education Class taken in 1973, 1974. Vice President

of class in 1974

Additional Skills

. Familiar with Frontier and Epicor Systems.



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