Ramandeep Kaur

Cell: 510-***-****, acfzzb@r.postjobfree.com 4564 Cerritos Ave, Fremont CA 94536

OBJECTIVE:

My objective is to obtain a position where I can implement my academic knowledge and also provide myself with an opportunity to perform well

and hone my skills. I have six plus years of experience working in a customer facing environment that has contributed to the success of

organizations. My experience as a student and pharmacy technician, has trained me to work in a highly productive manner as both team member

and team leader.

CORE PROFESSIONAL STRENGTHS:

Leadership/ Project Management ICD-9 Medical Codes Marketing

Medicare & Medicaid Policies & Procedures HIPAA Confidentiality Regulations

Medical Billing Time management Medical Records Management

Customer Service Verbal& Written Communication Medical Coding

Data Entry Problem Analysis/Resolution Medical Documentation Evaluation

Medical Billing Procedure/Terminology Team Building Electronic Health Records

Staff Training and Development Strategic Planning & Organization Detail Oriented

EDUCATION:

Bachelor of Science, Health Administration and Management: CSUEB- Hayward, CA 3.5 GPA

Associate in Arts, Human Development Studies with Honors: Ohlone College- Fremont, CA, 3.5 GPA

Pharmacy Technician Program: Unitek College- Fremont, CA, 4.0 GPA

Nursing Assistant Program: Mission Valley Regional Occupational Program- Fremont, CA

CERTIFICATIONS

CPhT-Pharmacy Technician Certification Board, California State Pharmacy Registration, Tyco/Kendall Chemo Check

TECHNICAL SKILLS:

Computer Tools: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Microsoft Access

Operating Systems: Mac OS, Windows OS, Linux

Medical Tools: Intercom Plus, Electronic Health Records, Amerisource Bergen Cardinal

Network Protocols: TCP/IP, HTTP, IPv4, IPv6, and SMTP

PROFESSIONAL EXPERIENCE:

Walgreens-Fremont, CA Pharmacy Technician October 2010- Present

Assist the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies.

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Gained advanced knowledge of electronic billing for Medicare, Medicaid, workers compensation carriers, Hospice, Tricare and third party payers such as

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Cigna, United Healthcare, Wellpoint, Humana, Aetna, Coventry Group, Blue Cross Blue Shield, Health Net, Wellcare, amongst many others.

Obtained extensive knowledge of Medicare and Medicaid.

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Recognize co-pays and provider limitations as needed.

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Initiate and follow up with prior authorization claims for third party.

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Document activities properly in progress notes.

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Maintain and manage Patient medical records.

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Responsible for ensuring insurance claims are accurately prepared and are free of discrepancies.

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Enter all demographics prior to billing to ensure insurance verification for accurate billing.

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Accountable for documentation and verification of patient diagnoses and procedures with the physicians.

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Assist patients, carriers, and other concerned parties in areas of insurance payment issues.

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Thorough knowledge of claims for rejections and corrections.

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Worked effectively to attain revenue goals.

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Train new interns and new employees.

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Contribute to team efforts by supporting coworkers to accomplishing team goals.

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Perform other related duties as assigned or required.

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Environment: Windows, intercom plus, Amerisource Bergen, Cardinal Services, Electronic Health Records

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Taco Bell-Cashier Fremont, CA November 2007- October 2010

Take customer orders, operate credit card machines and registers to take payments .

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Resolve customer complaints, take steps to solve food or service issues and provide quality customer service .

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Follow company guidelines, policies and procedures in the best manner.

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Communicate with customers, team staff and management.

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Accept coaching from management team, work with coworkers and provide training and assistance to new joined employees.

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Milpitas Care Center-CNA Intern Milpitas April 2009-May2009

Provide patient’s with personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping

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with showers and baths

Provide activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh

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water and nourishment between meals.

Provide patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the

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patient to nursing supervisor.

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