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Customer Service Life Insurance

Location:
Miami, FL
Posted:
September 17, 2014

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Resume:

DR. PIERRE MICHEL

**** **** ****** *****, **** Worth, FL 33467

561-***-****

acfzyg@r.postjobfree.com

EDUCATION

Doctorate of Philosophy (PhD): Educational Leadership, Keiser University

Master of Arts (MEd): Education, Florida Atlantic University

Bachelor of Arts (BS): Health Administration, Florida Atlantic University

Associate of Arts (AA): Education, Miami Dade College

PROFESSIONAL SUMMARY

I am a dedicated educator and leader with a strong work ethic and commitment to

excellence in higher education.

WORK HISTORY

Adjunct Professor, Palm Beach State College – Palm Beach, FL 01/2011 – Current

• Instructed courses for Introduction to College Experience and Strategies for

College Success. Provided academic support to first year undergraduates.

• Collaborated with faculty to develop learning communities intended to help

students during their first year of college.

• Assisted students with defining and clarifying educational and career goals and

issues related to academic progress.

• Planed and implemented projects and activities that address classroom success.

• Worked with chair on special projects to increase graduation rates of

underrepresented student populations.

• Assisted students with creating and adjusting their individualized educational plan

(IEP). Assisted adjunct instructors with differentiated instructional techniques.

Assisted the department chair with adjunct/student issues.

• Delivered instruction on technology integration to teachers and prospective

teachers. Collaborated on projects for first year experience students.

• Developed educational technology curriculum for delivery of classroom and

online coursework.

• Researched new and innovative applications and theories on technology.

• Inspired students to integrate technology into daily classroom activities.

• Restructured student attitudes regarding purpose and use of technology in

classroom. Developed programs and services that supported first year

undergraduates.

• Worked with the department chair in designing and implementing retention

strategies, graduation projects and activities.

Adjunct Professor, Broward College – Broward, FL 01/2010 – Current

• Instructed courses for Strategies for College Success.

• Provided training that allowed students to be successful in their first year of

college and beyond.

• Prepared and facilitated class instruction on learning styles, reading techniques,

note taking skills, memory development, time management, test taking,

communication skills, critical thinking skills, an understanding of diversity, and

career issues. Conducted conferences with students for each major paper

assignment to address individual goals and progress.

• Emphasized research as an ongoing process of discovery and growth,

encouraging students to see research and inquiry as activities central to daily life.

• Taught students to conduct research and to critically evaluate the quality of

sources.

• Evaluated student writing with an emphasis on skills that are transferable to other

classes and contexts.

• Worked with a diverse population of students, including many International

Students and ESL students, and developed strategies for responding effectively

to a wide range of writing abilities.

• Encouraged students to develop reading goals and then work to tailor each

assignment to these goals.

• Used online learning management systems to organize content and

communicate with students outside of class to encourage clarity and

transparency.

Human Resource Manager, Florida Atlantic University - Boca Raton, FL

01/1999 - 01/2008

• Provided visionary leadership for 3,500 university employees.

• Supervised six staff members and four student employees.

• Responsible for educating supervisors and employees in areas of

employment law and university policy.

• Fostered a work environment with an emphasis on respect for individuals,

highest standards of quality, innovation, and teamwork by developing and

implementing policies and "best" practices that reflect the vision and values of

the university.

• Manage benefit administration including medical, dental, vision, life, long-term

and short-term disability, supplemental life insurance program, defined

contribution 403(b) and 457(b) deferred compensation plans, holidays and paid

time off. Recommend and implemented new benefits.

• Counseled employees at all levels in dealing with communication issues and

sensitive concerns.

• Participated and ensured that requirements of Collective Bargaining Agreements

were met by the Human Resources department.

• Managed the relationship of selected group of vendors.

• Traveled as needed to address Employment, Management and Community

issues.

• Participated in the development and implementation of EEO policies and

procedures.

• Collaborated and partnered with internal HR department, as well Comptroller's

Office and IT for payroll and recruitment process.

• Collaborated with local and state compliance agencies and functioned as liaison

for the university.

• Administered and improved current operational procedures and assisted in the

development of strategic goals to improve efficiency, utilizing maximum potential

from systems capability; expanded the overall quality of customer service by

increasing efficiency in transactional processing.

• Participated on faculty and staff EEO investigations and third party insurance

complaints. Ensured that appropriate processes were in place to provide for the

prompt and equitable resolution.

• Maintained thorough knowledge and understanding of the University's grievance

procedures, current state and federal civil rights laws and regulations, including

those related to sexual harassment and sexual violence.

• Participated in efforts to strengthen a culture that supported a safe and respectful

learning and working environment for all students, employees (faculty,

administrators, support staff), and third party vendors.

• Maintained Quarterly report of department efficiency and monthly goals.

• Managed projects related to the overall strategic direction of the department.

• Worked with vendors, actuarial consultants and internal auditors.

• Established and updated University policy and procedures to comply with State

regulations.

• Administered the hiring, retention and separation of employees. Participated in

large recruiting events as well as at job fairs.

• Conducted workshops, training, outreach initiatives and organized various

meetings - new employee orientations, retirement seminars, health fairs and

training seminars on conflict resolution and legal compliance for various

departments.

• Collaborated with management and performed special projects as required.

• Conducted annual performance appraisals, and made recommendations for

appropriate employment actions.

• Maintained accurate employee information in the payroll system including new

employment, termination, transfers, pay increases/decreases, title changes, and

employment status.

SKILLS AND STRENGTHS SUMMARY

Communication: I have the ability to write clearly and concisely, speak effectively,

listen attentively, openly express ideas, negotiate, resolve differences, lead group

discussions, provide feedback, persuade others, and provide well-thought out solutions

after gathering appropriate information.

Interpersonal Skills: I work well with others. I am sensitive, supportive, and have the

ability to motivate others. I routinely share credit, counsel, cooperate, and delegate

effectively. I am self-confident and believe in accepting responsibility for one’s own

actions.

Research and Planning: My work experience has given me the ability to forecast,

predict, create ideas, identify problems, meet goals, identify resources, solve problems,

analyze issues, and develop strategies.

Organizational Skills: My leadership roles has given me the ability to handle details,

coordinate tasks, manage projects, multi-tasks, meet deadlines, set goals, and keep

control over budget.

Management Skills: Several years of management experience has developed my

ability to lead groups, teach, train, instruct, counsel, coach, and manage conflicts. I also

have the ability to delegate responsibility, make decisions, and enforce policies.

Presentations

Michel, P.R. (2014). Counseling strategies for students in higher education. Paper

presented at the Henderson University faculty training.

Michel, P.R. (2013). MINDING THE GAP: an exploration of teachers’ and instructors’

perceptions of mathematics education in k–12 and post-secondary education. Talk

presented at the Broward College senior administrative staff meeting.

RESEARCH INTERESTS:

• teacher education

• problem-based learning

• critical pedagogy

• post-secondary leadership

• the art of communication

• post-secondary math education

• technology integration

• minority faculty in higher education

ADDITIONAL INFORMATION

LEAP Scholar (Leadership award), Florida Atlantic University, 2001

Employee of the Quarter, Florida Atlantic University, 1999

Florida College, Speech Award, 1996

Palm Beach State College, Speech Award, 1996

South Florida Church of Christ Teacher of the Year, 1996

First Aid Responding to Emergencies and CPR, 1996

Missionary Intern Program, South Florida church of Christ, 1995

Substitute teacher at FAU Henderson University School

PBCC Internship, Student Activities

Active volunteer for H.O.P.E. Worldwide (Helping Other People Everywhere), Present

Volunteer for ManorCare Nursing Home



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