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Customer Service Maintenance

Location:
Austin, TX
Posted:
September 17, 2014

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Resume:

Ahmed Abdi

**** * ****** ** *** *** Austin, TX **729

Cell: 704-***-**** ● acfzyb@r.postjobfree.com

Manufacturing Operations Leader

PROFESSIONAL EXPERIENCE

Flextronics International, USA 9/25/1995 – 9/2/2014

SMT & Test Supervisor Austin, TX Facility 8/8/2013 – 9/2/2014

• Direct the production output for 65 hourly employees engaged in the manufacture of

engineered to order desktop computers – Mac pro, 1st ever made in America project by

Apple computers.

• Responsible for all safety, quality, customer delivery, production performance,

inventory management, and employee relations issues.

• Conduct root cause analysis investigations for safety/property damage incidents and

customer complaints develop robust corrective actions to address process and

personnel deficiencies

• Ensure all training is completed for newly hired, promoted, and transferred employees

Significant accomplishments include:

Worked directly with customer through NPI phase as well as full ramp to production

Helped implement layout for SMT automated equipment to reduce headcount and

cost

Helped improve daily UPH rates from 500 to 900 per shift, by way of placement

utilization and cycle time reduction

Solectron Corporation (Acquired by Flextronics in 2007) 1995–2007

Production Specialist – Charlotte, NC Facility 2003 2013

Responsible for daily production output for 30 hourly employees engaged in the

manufacture of network PCB boards and completed units for test and telecom

industry.

Responsible for all safety, quality alerts, customer delivery, production performance,

inventory management.

Conduct root cause analysis investigations for safety/equipment malfunction and

wrong parts placed incidents.

Ensure all training is completed for all employees.

Responsible for setting up preventive equipment maintenance for weekly/monthly and

yearly.

Production Supervisor 2000 to 2003

Worked with managers and leads on daily execution of commits

Generates productivity reports and other operations metrics

Forecasts operating costs of department and directs preparation of budget requests

Responsible for the maintenance of manufacturing equipment, preventive maintenance

programs and repairs

Production Team Leader 1995 to 2003

Lead A group of Operators and Inspectors for daily work schedules

Made sure daily and weekly through put and quality goals are met

EDUCATION and TRAINING

Associate Degree in Business Administration

University of Lafole, Mogadishu, Somalia – 1990

Customer Service Certificate, Central Piedmont Community College 2001

ISO 9001

Humantech Industrial Ergonomics

Communication Techniques for Supervisors

Lean Manufacturing Concepts

COMPUTER SKILLS

MS Office

SAP

FlexFlow

SFDM

Kronos Time and Attendance

Mitrak

Fourth Shift

REFERENCES

Professional and Personal References are available upon request.



Contact this candidate