Gary L. Burrow

*** ***** **** 214-***-****

Forney, TX. 75126 acfzw0@r.postjobfree.com

OBJECTIVE

Seeking a Professional position as Quality Engineer where valuable

technical and strong leadership experience will support a cost-effective

quality product delivered on time.

SUMMARY

A leader with proven ability to work effectively at all organizational

levels and function proactively. Adapts to rapidly changing circumstances

with minimal supervision. Self-motivated professional who quickly learns

and applies new technologies and processes. A team player who is honest,

versatile and dependable.

Experience includes:

ISO/TL 9000/1 Internal Audits Quality contact for suppliers

First Article Inspection at Issue Purchase Orders

suppliers

Manager of Repair Service Strong interpersonal skills

Center

Quality Assurance Manager Shipping/Receiving Inspection

Audits

Quality Control Bulletins and SCARs to suppliers for root

Alerts cause corrective and

QPR Administrator (Oracle preventative action on defects

Based)

ACCOMPLISHMENTS

. Saved over $217K on fiber optic parts initially identified as defective.

. Interfaced with vendors on repair/return on $760K worth of defective

parts. Received Quality Cup award.

. Rewrote, audited, and updated manufacturing quality procedures and

forms in a timely manner after

a major corporate merger. Received Quality Cup award.

. Transformed an underachieving test department into a highly productive

work center team.

. Submitted more than 100 Management Improvement Projects (MIP) and

received plaque.

PROFESSIONAL EXPERIENCE

ROCKWELL AMERICAN

Quality Assurance Manager (2010 - 2014)

-Manage receiving/production and shipping quality personnel to

assure quality products received/shipped.

-Communicate quality issues with Suppliers for Root Cause Analysis,

Corrective & Preventative Action via 8D and SCAR forms.

-Rewrite/Update procedures for quality inspection.

-Resolved quality issues in a timely manner.

-Internal/External Audits.

-Issue Purchase Orders for manufacturing supplies/evaluations.

MEDIA RECOVERY SHOCKWATCH

Quality Assurance Engineer (2007 - 2009)

-Assist in initial stages for implementation of future ISO

Certification.

-Communicate quality issues with Suppliers for Root Cause Analysis,

Corrective & Preventative Action via 8D and SCAR forms.

-Rewrite/Update procedures for quality test departments.

-Resolved quality issues in a timely manner.

-Internal/External Audits.

-Issue Purchase Orders for manufacturing supplies.

-Interface with Suppliers Best Pricing and On Time Delivery.

Professional Experience (Continued)

NOTE: Between 2002 and 2007, I purchased franchise rights and

trained as General Manager for Chicken Express restaurant. Franchise

plans did not develop due to land cost increases. Decided to again pursue

Quality Assurance/Management position.

ALCATEL USA, (Formerly Rockwell International)

Quality Engineer Sr. (1997 - 2002)

-Ensured customers received highest quality products.

-Performed visual mechanical audits at Receiving and Shipping on

Lightwave, Cross-Connect,

Switch and Next Generation SoftSwitch high-tech telecommunication

systems.

-Verified validity of fiber optic rejects prior to Return to Vendor

(RTV).

-Performed internal CII and ICII inspections on SMT and Thru-hole

pcb's.

-Performed Electro Static Discharge (ESD), Functional, and Self-

Audits.

-Issue Supplier Corrective Action Request (SCARs) to suppliers for

problems or defects.

-Update procedures for test departments.

-Performed spot audits at suppliers site prior to shipment.

-Supplier Quality issues reviewed for corrective and preventative

actions.

-Review and sign-off on Engineering Change Notices (ECN's) at

Material Review Board (MRB).

-Review and sign-off on Non-Conforming Material Request (NCMR's).

-Collect data for SPC evaluation.

Manager - Customer Service Repair Center (1992 - 1997)

-Managed four separate production areas: Functional Test, Systems

Test, Repair, and Inspection

with up to 75 union employees.

-Monitored returns and customer satisfaction.

-Schedule and approve overtime.

-Ensure all company policies and procedures are followed.

-Interviewed applicants for employment.

-Served as Team Leader/Member of cross-functional work groups.

EDUCATION

Associate of Applied Science Degree in Electronic Technology

Arkansas College of Technology, Little Rock, Arkansas

PROFESSIONAL DEVELOPMENT

ISO/TL 9000/1 Registered Internal Quality Audits

National Management Association (NMA) member

Seven Habits of Highly Effective People

Safety & Ergonomics Training

Performance Management

Self-Audit Certification

Management Practices

Communication Skills

Dealing with Conflict

Proactive Listening

Interpersonal Skills

Time Management

COMPUTER SKILLS

Oracle-based internal quality system: QPR's, SCAR's, NCMR's and Waivers.

Macola Inventory System, Microsoft Excel, Word, and Power Point.

References:

Mr. Jerry Gallaway, NEI Quality Engineer 214-***-****

Mr. Rick Dawson, Retired Navy Officer 479-***-****

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