GARRY C. R. FRANCIS

*** ******* ***** ( Suwanee, GA 30024 404-***-**** ( acfzur@r.postjobfree.com

To obtain a position in a leading information technology group that

utilizes my skills and experience. A goal-oriented and dedicated senior

system administrator with a strong background in call center support,

network administration, hardware/software upgrades, technical support, and

project management.

Technical Knowledge Areas

. Windows XP /Windows 7

. Windows Server 2008

. Microsoft Project

. Microsoft Visio

. Domino for iSeries - V5R3/V5R4

. Domino for AIX - Version 5.3 - 6.1

. Lotus Notes/Domino 8.5.3

. Symantec Mail Security for Domino

. Cisco VPN Client

. Remote PC Management

. Blackberry Server Management-4.1

. Internet Explorer

. Unicenter Service Desk

. GWI-c.Support Incident Management

. Intel LANDesk

. BrightStor ARCServe Backup/Restore

. Lotus Traveler

. Mail Attender 6.4.8

CERTIFICATIONS

. IBM Certified Sys Administrator, Domino 7

IBM Certified Sys Administrator, Domino 6.5

PROFESSIONAL EXPERIENCE

2013-Present:Stefanini Atlanta, GA - Lead Messaging Systems

Engineer

. Manage Outlook/Exchange and Lotus Notes/Domino environments

. Analyze system usage and plan for growth in system capacity for users

in conjunction with other messaging related systems, ActiveSync device

administration, Blackberry, IPhone, Right-Fax and Symantec Enterprise

Vault

. Oversee the deployment of client software for email migrations

. Provide solutions for virus and spam protection; oversee problem

solving for project execution in a large, complex environment

. Design and execute migrations from various email & social platforms:

Lotus Notes/Exchange to Office 365, Office 365 Exchange-online and

other combinations

Manage Messaging Systems such as Lync 2013, OCS, Jabber, etc...

. Participate in Exchange Server role builds (Mailbox, CAS, HUB and

Public folders) FOPE

. Manage Lotus Notes SMTP Relay, Domain and Replication Manage Forefront

Identity Manager (FIM) and handle migrations off of this technology

2011- 2013: Macy's Johns Creek, GA - Sr. Analyst, Email Design &

Operations

. Maintain 100+ Domino servers in the Macy's Windows/AIX data centers for

62,000 users; utilized Lotus Notes/Domino proficiency with R4 through

Domino 8.5.3 versions.

. Responsible for design, testing, deploy and support of messaging

projects and providing senior direction, escalation, coaching and

leadership for the team.

. Provide information technology (IT) change management for ongoing

projects; responsible for monthly project status reports to management

staff.

. Maintain email security best practices/PCI including legal and

standards compliance.

. Manage data backup and restoration program for disaster recovery;

performed end user messaging data restores as requested.

. Oversee administration of messaging and database applications for Lotus

Notes/Domino server clustering and mail routing.

. Provide third level call center support for all Lotus Notes/Domino-

related incidents and change requests.

. Oversee administration of Domino policies for password expiration and

data sync, desktop configuration, and Notes ID registration; provided

third level call center support for Lotus Notes databases and email

archiving applications.

. Managed Blackberry Enterprise server and Lotus Traveler environment for

5,000+ smart phone/tablet users; responsible for configuring BES

failover solution for disaster recovery. BES (version 4.1/ 5.0.3) and

Traveler (version 8.5.3).

2010-2011: Noblis, Falls Church, VA - Lead Engineer- Domino

. Responsible for designing, planning, installing, and configuring the

Lotus Notes/Domino R8.5 environment running on Windows Server

2003/2008.

. Managed Lotus Notes and Domino Web Access clients. Proficiency with

Lotus Notes/Domino R4 through Domino 8.5.2 versions.

. Provided assistance with firewall administration, documentation,

development, and maintenance. Responsible for business

continuity/disaster planning, maintenance, and direct customer support.

. Primary contact for administering, operating, and maintaining both

development and production Domino servers in a secure environment for

multiple high-profile client programs.

. Provided information technology (IT) change management for ongoing

Domino projects and responsible for monthly project status reports to

management staff.

. Developed Lotus/Notes Domino server topology diagrams for mail routing,

Domino Clustering and server replication.

2009-2010: COMTECH, LLC, Washington, DC - Senior Domino

Administrator

. Oversaw administration of messaging and database applications for Lotus

Notes/Domino server clustering and mail routing.

. Maintained 190+ Domino servers in the federal government - General

Services Administration (GSA) data centers for 16,000 users; utilized

Lotus Notes/Domino proficiency with R4 through Domino 8.5.2 versions.

. Provided third level call center support for all Lotus Notes/Domino-

related incidents and change requests.

. Oversaw administration of Domino policies for password expiration &

data sync,desktop configuration, and Notes ID registration; provided

third level call center support for Lotus Notes databases and email

archiving applications.

. Managed data backup & restoration program for disaster recovery;

performed end user messaging data restores as requested. Supported

GSA's mail archiving solution - Symantec Enterprise Vault.

. Provided information technology (IT) change management for ongoing

projects; responsible for monthly project status reports to management

staff.

. Developed Lotus/Notes Domino server mail routing topology diagrams,

Clustering and server replication.

. Managed recertification of Lotus Notes IDs for organization unit

changes.

. Provided Lotus Notes training to the GSA user community and Domino

administration training to Domino team members.

2000-2009: CARAUSTAR, Austell, GA - IT Enterprise Messaging

Manager

. Maintained 18 Lotus Notes/Domino servers in corporate data center for

5,000 users; oversaw administration of mail- and application-server

clustering and mail routing.

. Utilized Lotus Notes and Domino proficiency with Version R4 through

Domino 8.0.2; installed Domino for iSeries servers - V5R3/V5R4.

. Managed Blackberry Enterprise server environment for 200 smart phone

users; responsible for configuring BES failover solution for disaster

recovery (BES - Version 4.1).

. Implemented/managed Sametime Web Conferencing, Domino Web Access, and

Quickr; completed the rollout of Sametime Instant Messaging to the

Caraustar user community; started pilot testing for Lotus Connections.

. Oversaw administration of Lotus Notes/Domino policies for password

expiration and sync, desktop configuration, and Notes ID registration;

provided second- and third-level call-center support.

. Directed two Lotus Notes/Domino administrators; established and managed

Simple Mail Transfer Protocol (SMTP) mail routing to include anti-

virus, anti-spam, disaster recovery, and server redundancy.

. Managed data backup and restoration program for disaster recovery;

oversaw administration of fax servers for inbound and outbound routing.

. Managed two Domino administrators, conducted quarterly/annual personnel

reviews and responsible for all Lotus Notes/Domino related user/IT

personnel training.

. Oversaw Avaya Modular Messaging, Domino message store for voice mail

system; provided IT change management as advisory board member; managed

messaging projects involving multiple support teams.

. Served as asset management manager responsible for end-of-lease asset-

replacement process for 1,200 units, such as laptop and desktop.

. Completed Outlook/Exchange to Lotus Notes/Domino migrations for

manufacturing plant acquisitions.

. Professional Development

. Project Management Training - Kepner-Tregoe

. Atlanta Lotus User Group - Member

Military/Security Clearances

. General Services Administration: Public Trust Clearance - Active

. US Air Force: Top Secret- Inactive

. US Air Force Reserves (Retired) - February 2008

Education - B.S., Resource Management, Troy University

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