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Sales Customer Service

Location:
Florence Township, NJ
Posted:
September 17, 2014

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Resume:

Michele M. Schreck, MBA

** **** ****** ******, ********, NJ 08518

acfztl@r.postjobfree.com . Cell 609-***-****

****- */**** ******** ** Sales & Marketing for Cadbury at Cherry Hill

. Rebuilt a multi-dimensional sales team

. Managed sales team to sell above industry standards - presentation

to sale 8-12%

. Improved event drop-out rates by 20%

. Managed call center/ telemarketing

. Account Management/ Contract Review

. Reduced budget spending by 25%

. Improved department efficiency by 30%

. Continually scored 95% or better on customer service surveys

. Increased business development through referrals and clients 20%

. Planned and hosted sales events

. Create PR pieces and initiated social media strategies

. Hospitality Services/ Customer Satisfaction

. Ongoing professional development

2005-2008 Regional Sales Director for Presbyterian Homes & Services, Inc.

(PHS), Princeton, NJ

. Managed sales staff of 14+

. Hired and trained 4 new Marketing Directors

. Set and monitored activity performance goals at all sites

. Completed all sales staff evaluations and implemented action plans

. Improved call activity by 15%

. Set guideline for budgeting and development of marketing plans

. Completed sales projection reports

. Interpretation of reports and trend analysis

. Improved effectiveness of sales team 15% presentation to sale

. Successfully interfaced with senior staff, board members, financial

institutions, regional operations, local directors and referral

sources to improve and quickly achieve positive results

. Ongoing professional development through pursuit of MBA, membership

in professional organizations, Chambers of Commerce, volunteer

commitments and conference attendance

1999-2005 Marketing Director Presbyterian Homes & Services at Monroe

Village- CCRC, Monroe Twp, NJ

1999 Regional Manager of Sales & Marketing, Sunrise Assisted

Living Greater Philadelphia & S. Jersey

1999. Director of Community Relations (DCR) for Mill Run Assisted Living -

managed by Sunrise Assisted Living, Bristol, PA

EDUCATION: Holy Family University, Phila, PA 2006-2009

MBA - Masters in Business Administration

Immaculata College, Immaculata, PA 1983-1984

Bachelor of Music, Music Therapy

West Chester University, West Chester, PA 1983-1984

College Misericordia, Dallas, PA 1980-1983

EXTRA- CURRICULAR ACTIVITES:

2008 - Present Member (Quaker) Friends Society for Aging (FSA), Leading

Age, Cherry Hill Regional Chamber of Commerce

2003 - Present Team Captain for Susan G. Komen Phila. annual Race for the

Cure and ACS annual Relay for Life

2000 - 2008 Team Captain for Corporate Sponsor Team - PHS Senior Living/

Central New Jersey Alzheimer's Assn. Walk

1995 - 1999 Sunrise mentor for DCRs in the Greater Philadelphia and

South Jersey area

1992 - 1999 Team Captain for Corporate Sponsor Team - Sunrise Senior Living

Phila. Alzheimer's Assn. Walk (Recruitment Board Member 1998)



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