Julio A Navarro

Date of birth: January **th, ****

Address: Calle Real de Los Mecedores, Urb. Diego de Lozada, Edf. #2 apt 73-G, Caracas-

Venezuela

Email: acfzsj@r.postjobfree.com

Phone: 041*-***-**** - 042*-***-****

Education

Hannibal-LaGrange University

Hannibal, Missouri, USA

Bachelor of Science, Computer Information Systems, December 2012

Colegio San Ignacio de Loyola

Caracas, Venezuela

High School Diploma, Science, July 2007

Skills

Extensive computer knowledge (Hardware & Software)

Problem solving skills

Organization of Tasks and Events, Proven Leadership, Public Speaking Ability, Public

Relations, Strong Motivator, Driven to accomplish goals in time.

Strong organizational skills

Fully Bilingual (Spanish/English)

Certifications

Windows Server 2012 Launch Class (Microsoft facilities in Saint Louis, MO. October 2012)

Windows 8 Launch Class (Microsoft facilities in Saint Louis, MO. November 2012)

Work Experience

Hannibal-LaGrange University, Hannibal, MO January 2012 – February 2012

Office of Computer Services

- IT Helpdesk

- Installation and Upgrade of new Software

Hannibal Clinic, Hannibal, MO November 2012 – December 2012

IT Help Desk

- Set up and Installation of new Computers for all Doctors and Nurses

Ecclesia College, Springdale, AR January 2013 – May 2013

Information Systems Specialist

- Responsible for maintaining the computer system, its hardware, software and operations.

- Administrate the network and its installation properly

Tyco Integrated Security, Kansas City, MO June 2013 – October 2013

Customer Support Agent

- Troubleshoot customer s technical alarm issues effectively and completely over the

phone

- Assist customer with questions and issues

- Make the necessary and appropriate decision to dispatch and authorize service

provider when on-site service is required

- Effectively utilize both customer service skills as well as technical abilities to satisfy our

customer s equipment needs

- Provide quality service to provide customer satisfaction

- Accurately schedule service appointments to meet customer s needs through

knowledge of navigator

- Navigate web-based technical applications to assist customers in technical issues

BBVA Provincial, Caracas, Venezuela April 2014 – July 2014

Senior Analyst Hardware & Software Architecture Department

- Administrator of Data Center

- Create, manage, and maintain Virtual and Physical Servers

- Gather, analyze, and document business and systems requirements

- Develop recommendations and prepare presentations from business analysis findings

- Coordinate and conduct requirements gathering workshops

- Level III Support

August 2014-Present

Unix System Administrator

- User administration (setup and maintaining account)

- Maintaining system

- Verify that peripherals are working properly

- Quickly arrange repair for hardware in occasion of hardware failure

- Monitor system performance

- Create file systems

- Install software

- Create a backup and recovery policy

- Monitor network communication

- Update system as soon as new version of OS and application software comes out

- Implement the policies for the use of the computer system and network

- Setup security policies for users. A system admin must have a strong grasp of computer

security (e.g. firewalls and intrusion detection systems)

- Documentation in form of internal wiki

- Password and identity management

References

Michelle Todd

Computer Information Systems Chair, Hannibal LaGrange University

2800 Palmyra Road

Hannibal, Missouri 63401

573-***-****

acfzsj@r.postjobfree.com

Lonnie Nelson

Computer Information Systems Professor, Hannibal LaGrange University

2800 Palmyra Road

Hannibal, Missouri 63401

573-***-****

acfzsj@r.postjobfree.com

Dave Huffman

Team Manager, Tyco Integrated Security

7805 NW 97th terr

Kansas City, Missouri 64153

816-***-****

acfzsj@r.postjobfree.com

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