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Customer Service Manager

Location:
Jamestown, NC
Salary:
48.000.00 - 55,000.00
Posted:
September 17, 2014

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Resume:

TRAVIS LUCK

**** **** **** **, **** Point, NC ***65

336-***-****

CAREER OBJECTIVE

To obtain a challenging position with a company where my previous experience and knowledge can be

utilized.

WORK EXPERIENCE

Carolina Narrow Fabric, Winston Salem, NC 10/09 – 02/12

Warehouse Manager Contact: Melissa Tucker

Purchasing/Customer Service Manager

Responsibilities Included:

Coordinating and corresponding directly with customer service and couriers/common

carriers for the accuracy of all out-going orders and shipping documents including

shipment set-ups, delivery instructions and estimated delivery expectations for shipments

within and outside of the United States

Working directly with customer service to investigate, verify, and resolve customer or

shipper complaints

Determining the most cost-effective route of shipments and implementation of cost

reduction measures

Development of staff understanding of ISO, OSHA and health and safety standards

Monitoring staff to ensure the proper compliance of all company rules, safety procedures

and government regulations

Maintaining staff performance through appraisal or disciplinary actions/reviews

Controlled inventory levels by conducting annual audits and physical counts to reconcile

with the data storage system

Working directly with other managers and production staff to implement new policies,

procedures, processes and objectives

Pig-Out Bar-B-Que, Little River, SC 04/08 – 04/09

Owner & Operator of BBQ restaurant

Responsibilities Included:

Overseeing the management and hiring of all staff

Inventory Control

Working directly with vendors for delivery of supplies and inventory

Maintenance of payroll and payroll taxes

Compliance of state, federal and safety regulations

Providing customer service and cross-training of all positions

The business was sold due to the poor economy.

Lucky Mart LLC, High Point, NC 04/07 – 04/08

Owner & Operator of a Gas Station/Convenience store

Responsibilities Included:

Overseeing the management and hiring of all staff

Inventory Control

Working directly with vendors for delivery of supplies and inventory

Maintenance of payroll and payroll taxes

Compliance of state, federal and safety regulations

Providing customer service and cross-training of all positions

The business was sold due to the death of my nephew who was shot and killed during a robbery at

the Lucky Mart.

KAO Specialties Americas LLC, High Point, NC 04/93 – 04/07

Warehouse Manager Contacts: Philip Caldwell, Plant Manager and

Connie Smith, HR Director

Responsibilities Included:

Overseeing employees to ensure that all raw materials were unloaded and properly

received in the Prism system

Transferring all finished goods from the production and staging areas to the shipping

warehouse

Inspection of all materials to ensure they were packed and wrapped according to

customer expectation prior to shipping

Inspected all box trucks, tankers, and railcars to ensure they were properly loaded and

that all modes of transportation carrying hazardous material were placarded with proper

DOT paperwork

Scheduling of all tankers and railcars for bulk materials

Working directly with other managers and production staff to ensure all products shipped

as scheduled

Ordering inventory including lumber, pallets, containers, steel drums, totes and other

various means of containment

Ensured all ISO regulations were followed by staff and that all safety and environmental

procedures were in place

Assisting customer service as needed

During my tenure with KAO I began as an entry level handler, forklift driver, and truck driver. In January

of 1998 I transferred to their new facility in California to help facilitate its startup. I was responsible for

hiring all warehouse staff including drivers, material handlers, and customer service representatives. In

addition, I ensured the new facility passed all safety inspections while maintaining the warehouse

operations and inventory retention on a daily basis. I returned to North Carolina in February of 2001 as a

Shipping and Receiving Supervisor to be closer to my family. In June 2004, I was promoted to Warehouse

Manager.

EDUCATION & ADDITIONAL QUALIFICATIONS

1988 Graduate of Ledford Senior High School

1988-1989 Attended Montreat-Anderson College – Major: Mathematics

Davidson Community College – received certifications in AS-400, MS-Word, Excel, & PowerPoint

Experience in ISO, OSHA and AS-400, Core, Prism and SAP systems



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