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Customer Service Manager

Location:
Charlotte, NC
Posted:
September 17, 2014

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Resume:

JAMES DAVID ALEXANDER

**** **** ******** **

Charlotte, NC 28273

980-***-****

E-mail: acfzr3@r.postjobfree.com

PROFESSIONAL PROFILE:

A manufacturing professional with a hands-on approach, offering 20+ years'

experience in production / inventory control, product development and

industrial engineering. Successfully developed and produced 12 new

products, for Department of Defense contractor at $10m+ annually sales.

Developed efficient, quality oriented departments. Demonstrates excellent

leadership skills, a strong work ethic and is committed to company

objectives.

Experience encompasses the following key areas:

Product Development Production Control Resource Management

Quality Assurance Specification & Drawings Measurements & Testing

Process Development Process Refinement / Improvement Cost Accounting

Production & Inspection Documentation, Parts Masters, BOM's, Routings, MRP

Standards and organizations: ISO 9001, Six Sigma, Government, Military and

Commercial Specifications, ANSI Z1.4, ASTM

EMPLOYMENT HISTORY:

2 Hounds Design, (August 2012 to March 2014)

Production Manager

Increased productivity 50+% and reduced lead time from 2-3 weeks to 3-5

days. Set-up: FG Inventory and Raw Materials Requirements Planning.

Purchasing, HR, Production Planning and Control, Inspection, Inventory and

Sales Order Assembly.

Lions Services, Inc. (Industries for the Blind) Charlotte, NC (September

1999 to April 2012)

Production Manager

Activities included: Determine and maintain raw material and finished goods

compliance to commercial, federal and military specifications, drawings and

standards. Specify machines, set-up and fixtures to facilitate visually

impaired operation. Trained new employees, tracked proficiency, developed

labor standards and performed performance evaluations. Schedule incoming

materials, finished goods shipments, production labor (200+ employees) and

machine time. Track and compare to goals, production levels, raw material

yields and man hours per unit. Evaluate production efficiency and refine

processes to ensure continuous improvement. Developed quality plan,

documentation and trained QC inspectors.

Accomplishments:

Developed and implemented production of Critical Application Items for

combat military personnel.

Austin International, Belmont, NC (January 1999 to August 1999)

Production Manager, Meter Testing Lab

Oversees and supervises operations of two shifts (60 employees). Schedules

production based on current orders and contracts. Interface directly with

customer, soliciting requirements such as test specifications, data

formats, labeling and packaging details, to maintain highest level of

quality and customer satisfaction. Manage all aspects of personnel issues

including recruitment, training, promotion, disciplinary action and

termination. Set-up and maintained computer network and data base for

collecting and reporting meter test results.

Accomplishments:

Automated meter cleaning process and trained meter test operators

dramatically increasing production output.

Refined workforce greatly improving attendance, competence and work ethics.

.

APTECH, Inc. Charlotte, NC (November 1987 to January 1999)

Manager, Inside Sales and Customer Service (Oct. 96 to Jan 99)

Activities included: Conducted sales promotions, marketing campaigns and on

site product demonstrations. Determine customer application

hardware/software requirement, specify appropriate product, provide

customer training and assist in implementation of systems.

Accomplishments: Managed support of 200 site end use load survey project.

Production and Inventory Control Manager (May 91 to Oct 96)

Successfully managed all aspects manufacturing including; inventory control

(BOMs, Routings, MRP), vendor and subcontractor relations, labor

management, process improvement, product engineering, quality assurance

documentation, and customer service support. Maintained ERP system.

Accomplishments:

Introduced new process equipment in labor intensive processes to eliminate

reliance on temporary labor, reducing labor cost and dramatically

increasing product quality and consistency.

Reduced labor and material cost of new products by advising and assisting

engineering department in new product development.

Materials Supervisor (June 89 to May 91)

Managed flow of materials to support and facilitate production and on time

delivery of customer orders. Duties included, open work orders, parts

kitting for production, materials transactions, purchasing requisitions,

processing shortages, shipping & receiving materials, physical inventory &

cycle counts.

Accomplishments:

Managed acquisition and integration of competitor's product lines. Transfer

of materials and supporting production documentation.

EDUCATION:

Central Piedmont Community College

Associated Degree, Business Administration, Operations Management

Six Sigma, Green Belt Certificate

Electrical Engineering, 4 semesters

GPA, 3.67



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