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Customer Service Manager

Location:
Dubai, DU, United Arab Emirates
Salary:
15000
Posted:
September 17, 2014

Contact this candidate

Resume:

Ana Siretanu

Dubai, UAE – Employment Visa

Mobile: +971-**-***-****

Email: acfzon@r.postjobfree.com

CAREER OBJECTIVE

Highly accomplished & respected professional presenting extensive accomplishments within diverse environments, utilizing exemplary

management, analytical, organizational, & people skills. Moves & relates effortlessly especially towards Administration, Executive Assistance,

Customer Service, PR, Marketing & Hospitality Field.

CAREER SUMMARY

Personal Assistant Manager and Office Administrator with over 10 years of professional experience. Exceptional ability to execute in a fast

paced environment, customer needs, maximize business benefit & providing an efficient & responsive administrative, organizational, & logistical

service to the Chief Executive Officer. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality.

Adaptable to changing situations, flexible about working overtime & running personal errands for executives. Sales background includes initiating

contacts & securing new business, new product lines, establishment, operations & developing of sales systems & sales training managing &

expanding existing accounts & brand marketing Proven strong leadership, outstanding communication skills, work load prioritization & teamwork.

Skilled in all aspects of office administration, organization of filing systems. Background includes the day-to-day operations, administration, quality

assurance, marketing, public relations, & Documentation. Highly qualified in service-based, hospitality & Customer Service positions requiring an

emphasis on customer satisfaction in a fast-paced environment. Committed to quality performance with an ability to learn new procedures quickly.

• •

Administrative Support Operational Management

• •

Budget & Expense Management Public Relations

• •

Schedule Coordination Executive Assistance

• •

Leadership/Supervision Public Relations

• •

Procedures Development

• Problem Solving/Troubleshooting

EMPLOYMENT EXPERIENCE

Al Futtaim, Dubai, UAE – 2013 to Present

Sales Executive

Job Responsibilities:

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales

options.

Sells products by establishing contact and developing relationships with prospects; recommending solutions.

Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities;

recommending profit and service improvements.

Approach and assist new customers that enter the dealership lot.

Perform walk-around with customer and demonstrate features of suitable automobiles.

Effectively close automotive sales.

Ensure the customer understands the vehicle is operating features, warranty and paperwork.

Maintain an owner follow-up system that encourages repeat business and referrals.

Reports to the sales manager regarding objectives, reviews, analyses, and planned activities.

Attends training and sales meetings offered by the dealership and manufacturers.

Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales.

Al Tayer, Dubai, UAE – Jul 2011 to May 2013

Sales Assistant

Job Responsibilities:

Over two years of extensive experience in the field of sales.

Highly skilled in greeting guests with a gracious smile and offering them to help with their shopping needs.

Proven ability to suggest, choose, and help locate products based on guest needs and desires.

Record of accomplishment of maintaining current knowledge of company’s products, marketing programs, promotions, and media plans.

Demonstrated ability to guide customers from the beginning to end of their sales journey.

Al Shaya, Abu Dhabi, UAE – Sep 2010 to May 2011

Sales Associate

Job Responsibilities:

Answer questions about merchandise for the customers’ level of expertise.

Describe features and benefits of merchandise.

Explain the steps needed to complete projects and the products needed.

Assist customers with special orders and installed sales.

Acquire beginner product knowledge in adjacent departments.

Yasar Bilgisayar Malzemeleri LTD, Izmir, TR, Main Office – Jan 2006 to Oct 2008

Secretary /Admin

Job Responsibilities:

Managing diaries and making appointments.

Booking rooms and travel arrangements.

Preparing and distributing papers and documents for meetings.

Drafting letters and other documents, such as PowerPoint presentations.

Maintaining filing systems.

Answering the phone and answering queries.

Photocopying and printing.

DAAC Hermes, Chisinau, MD, Multibrand Showroom – Jun 2005 to Nov 2005

Sales Executive

Job Responsibilities:

Gathering market and customer information.

Negotiating on price, costs, delivery and specifications with buyers and managers.

Challenging any objections with a view to getting the customer to buy.

Advising on forthcoming product developments and discussing special promotions.

Liaising with suppliers to check the progress of existing orders.

Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.

EDUCATION AND CREDENTIAL

English Communications I-II Chisinau, MD, 2010

Business Development – Chisinau, MD, 2009

Microsoft Office: Word, Excel, Power Point, Outlook – Chisinau, MD, 2009

Cosmetician – Chisinau, MD, 2009

Fashion Model – Chisinau, MD, 2001

TRAINING

Al Futtaim

Fastrack System

Honda People Development Programme

Sales Process, Steps Of Closing Deals

Al Tayer

POS training;

Customer Service I-II

Shopping with experts

Appreciating the difference

Time Management

Business Communication

Align and Unites

Health and Safety

TRAINING

Al Tayer, 2012

Awarded with Star Best Achievement in 3 months

SPECIAL SKILLS

Computer & IT:

Microsoft Office™ (Word™, Excel™ PowerPoint™)

Windows™ (7™, Vista™, XP™)

Internet / Outlook

Fastrack

Oracle

• Language:

English – Fluent

Romanian – Native

Russian – Native

Turkish – Advanced

Spanish – Beginner

• Strength:

Self-motivation and honesty

Decisive and forward thinking, with strong vision and strategic capability

Ability to network and liaise with clients at every level

Capable of operating within highly competitive industries

Excellent communication skills both written and verbal

Motivational and credible with highly effective interpersonal skills

Ability to persist with a task until objective is achieved

Strong and quick acquiring of new technologies

PROFESSIONAL REFERENCES

o Available Upon Request



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